This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The consumer owns a 1998 Dodge Caravan. Serpentine belt failed five times. When this occurred there was a loss of power steering as well as the charging of the battery. This only happened in wet or rainy conditions. The consumer took vehicle to a dealer, who said they could again replace the serpentine belt, but it would fail again in wet conditions or rainy weather. There was no guarantee. The last trip to the dealer resulted in the replacement of the serpentine belt. No accident or injury was reported. The consumer contacted the manufacturer and filed a complaint also. The local dealer said nothing could be done about. Updated 02/07/06.
- Costa Mesa, CA, USA
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- Costa Mesa, CA, USA