Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.


really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
49,626 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Dodge Caravan accessories - interior problems

accessories - interior problem

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2002 Dodge Caravan Owner Comments

problem #4

Jan 212008

Caravan 6-cyl

  • Automatic transmission
  • 72,606 miles


Driving on a boulevard thoroughfare in a snowstorm, I leaned back slightly on the seatback to shift my weight so I could see better. I heard a loud sound similar to a bullet being fired, and the seatback immediately fell backward to a horizontal position. I was now on my back, unable to see the road or other references through any window. I pulled myself up using the steering wheel and regained control of the car. Luckily there were no accidents or injury. I phoned the vehicle manufacturer customer service center and reported what took place. They assigned a case number and told me to have my dealer make a diagnosis and call them. They phoned me back the same day saying the manufacturer will pay to have the seat repaired if I agreed to a $200. Co-pay. I agreed and the dealer repaired the seat recliner, stating on their paperwork "there was a nut on the seat frame that broke/snapped off of rod." I asked for the broken parts, but the dealer said the manufacturer requested they be sent to them.

- New Berlin, WI, USA

problem #3

Sep 142006

Caravan 6-cyl

  • Automatic transmission
  • 67,700 miles
While driving on highway the seat back on my 2002 Dodge Caravan broke, dropping me back and almost causing loss of control. On examination I found the tubular steel on the left side snapped in half. This is not a warranty issue as Chrysler deemed it but a safety and design issue. Chrysler refused to repair the seat. I am 6'4" tall and 200 pounds, not an overly large person by any means.

- Roanoke, VA, USA

problem #2

Jun 022004


  • Automatic transmission
  • 58,200 miles
While driving 55 mph driver side seat back collapsed. Consumer was able to maintain control and get off the road. The dealer refused to repair the seat.

- Carol Stream, IL, USA

problem #1

Jun 152002


  • Automatic transmission
  • miles
While slowing down consumer's vehicle was rear ended at about 40-45 mph, and driver /passenger seats collapsed on impact, causing driver to fall on to child and injuring child, the passenger in the front seat hit the back of his head on the mounted portion of the seatbelt.

- Napels, FL, USA

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