I was involved in a car accident on August 24th, my Journey had to be towed. After breaking down the Journey, it was determine I needed a Right Front Lower Rail, it was ordered from Dodge on September 3rd. The repair shop finally got it on September 29th. Since the repair due to the part being backordered is taking longer than 30 days, I'm responsible for the rental car expense ( my rental car insurance is capped out). Why should insurance companies have to cover part issues? That's on the manufacturer; when you buy a vehicle that is still a viable model; you assume parts will be available in a reasonable amount of time. If not, then the manufacturer bears the burden of the expenses a customer incurrs. When I learned of the backorder issue, I called Dodge to see what they could do. Basically they did nothing for me, the part was never expediated, they couldn't even tell me when I'd get the part. Then to add injury to insult they refused to reimburse the rental expense as it's not their policy to do so in the case of an accident.

I'm going on 49 days without my car and 19 days of paying for a rental car, because Dodge can't provide parts and won't be accountable for the issue. My question is what is a reasonable timeframe to expect a part for a car that can't be repaired/driven without the part? Is Dodge still producing the Journey? They have to have the rail in order to put the engine in it. Dodge wants to build customer confidence & loyalty and people to buy their product. Their response to my issue certainly doesn't show that. I