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CarComplaints.com Notes: A prime example of why you should never buy the first model year of a new vehicle.

10.0

really awful
Crashes / Fires:
10 / 8
Injuries / Deaths:
9 / 0
Average Mileage:
42,013 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Dodge Journey electrical problems

electrical problem

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2009 Dodge Journey Owner Comments (Page 1 of 32)

problem #621

Sep 012016

Journey

  • 182,000 miles

A D V E R T I S E M E N T S

The contact owns a 2009 Dodge Journey. The contact stated that the front driver's side door wiring harness failed, the wires prematurely shorted, and the electrical function panel failed to operate. The dealer diagnosed that there were loose and fractured wires, and the front driver's side wires and harness needed to be replaced. The dealer and manufacturer stated that the vehicle was not included NHTSA campaign number: 10V658000 (electrical system). The manufacturer provided no solution. The approximate failure mileage was 182,000.

- Smithfield, VA, USA

problem #620

Sep 152016

Journey 4-cyl

  • 40,000 miles
The problem began around 2 years ago, the vehicle wont start when the ignition key is engaged. There aren't any clicks or cranking just silence. After 10, 15 or 20 minutes the vehicle starts after the attempt. This problem probably won't occur in the next number of starting but suddenly the same problem, it won't start. I live in northwest Illinois and in the fall and winter this happen more often than spring and summer but it occurs fewer times. I read on the internet that many owners complain about the same problem, some paid a lot of money to the dealership to fix the problem, but the dealerships some times replaced a lot of unnecessary parts and the problem wasn't solved. I contacted the in town Chrysler dealer right after the problem began.they weren't sure how exactly to solve the problem. They suggested trial and error process.I didn't wanted to spend a lot of unnecessary money, and the problem won't be solved. Last week the service advisor noted that possible solution but not guaranteed is to replace the starter connector as might be corroded in which I have suspicions, because doing this job takes a lot of time and of course big bill to the dealer. Someone will say it is business, but in this case isn't because it is Chrysler fault of making vehicle's with the same problem. It is a safety issue it could be about life and death sometimes. Imagine if some of this vehicles suddenly turn off on the railroad or in the middle of intersections, or a criminal is chasing a Dodge Journey patron and the patron wants to escape with his vehicle and the vehicle won't start that is death or catastrophic injury!!! I believe that you have a lot of the same complaint from current owners and you don't have a lot from people who will fix the problem by selling the vehicle, and someone else will became the lucky owner.this is a case for factory recall. Thank you

- Mchenry, IL, USA

problem #619

Sep 202016

Journey

  • 148,883 miles
After the recall work was completed and we received new key fobs the car will randomly not start. We have taken it to our mechanic repeatedly and he has not been able to find the issue. He has jumpstarted it thinking battery was down, applied dielectric grease to connections, checked it with the computer and could find nothing wrong. Problem keeps recurring with the time and number of attempts increasing until, we have to keep car running on short errands and plan for alternate transportation when we have to go somewhere distant, in case it does not start for several hours. In addition the door locks, randomly fail to lock or unlock when using key fob, and also lock and unlock automatically when driving; warning lights randomly come on and go off, for things like low tire and check engine light but when checked or put on diagnostic computer there is nothing wrong. Warning lights come on when driving and stay on even after car is put on computer then shut off on their own sometimes after a few hours or days. All these started after recall and after reaching 100K miles, just got car back from mechanic after replacing battery last week. He is not sure what issues is but is going to replace a connection wire to see if it helps, because computer says its good. I see similar complaints saying car will start in neutral sometimes and I was told to try it. If it starts he said it may be a safety module, but cannot guarantee it is or will work. This has been happening for nearly 2 years with no resolution. Car is our only vehicle, and we follow all maintenance directions.

- West Valley, NY, USA

problem #618

Jul 302016

Journey

  • 85,000 miles

A D V E R T I S E M E N T S

The contact owns a 2009 Dodge Journey. While driving approximately 15 mph, the esp warning indicator remained illuminated. The steering wheel made a loud noise as if something was loose. In addition, the vehicle stalled and failed to start. The vehicle was previously repaired per NHTSA campaign number: 14V373000 (air bags, electrical system). The failure recurred and the vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 85,000.

- Allentown, PA, USA

problem #617

Sep 022015

Journey

  • miles
I have been to two different dealerships to have this recall repaired and I am still having the same problem. My car takes several tries to start. The last dealership gave me new keys and said the problem was fixed but it is not fixed. The dealership only wants to sell us a new car. This has been going on for a year. We really like Dodge but this is unacceptable and very disappointing. We won't be getting another Dodge. What are we supposed to do to get our vehicle fixed? sending us to different dealerships has not worked and if we take our car to an independent mechanic how can we be sure to be reimbursed because we have a trust issue with your company.

- Newalla, OK, USA

problem #616

Aug 152016

Journey

  • 82,000 miles
Multiple buttons on the drivers side door panel suddenly stopped working (front windows, side mirror positioning, and lock/unlock button) without any trauma/manipulation except for back windows buttons which still work. Upon further investigation, numerous consumers had similar complaints which were found to be due to faulty front door wiring harnesses that were replaced under Chrysler safety recall "K07". however, my vehicle was not included in the manufacturing dates specified by the recall despite identical symptoms. I believe that the inability to adjust my side mirrors and lock/unlock the vehicle qualifies my situation as a safety hazard and therefore my vehicle should be covered under the K07 recall issued by Chrysler.

- Scottsdale, AZ, USA

problem #615

Jan 012015

Journey

  • 35,000 miles

A D V E R T I S E M E N T S

The contact owns a 2009 Dodge Journey. The contact stated that when the fob was placed in the ignition, the engine did not start. The vehicle was previously repared per NHTSA campaign number: 14V373000 (air bags, electrical system); however, the failure recurred multiple times. The contact was also experiencing electrical failures throughout the vehicle. Also, both side view mirrors were not working, in addition to all of the door locks, master control unit, and child safety locks. The vehicle was unable to detect that the driver's side door was open. Also, the passenger side windows were nonfunctional. The vehicle was taken to the dealer where multiple repairs were made on several occasions. The mechanic replaced numerous modules, fuses, and relays; however, the failures recurred. The manufacturer was not notified of the additional failures and there was no further repairs or diagnostic tests. The failure mileage was 35,000.

- Toledo, OH, USA

problem #614

Aug 232016

Journey

  • 113,609 miles
The contact owns a 2009 Dodge Journey. The contact stated that while driving at approximately 50 mph, the left and right turn signals and the horn failed to operate when activated. In addition, the windshield wipers operated independently and the air bag warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the VIN was included in NHTSA campaign number: 14V373000 (air bags, electrical system). The failure mileage was 113,609.

- Longs, SC, USA

problem #613

Jun 152016

Journey

  • 168,924 miles
The contact owns a 2009 Dodge Journey. While driving at any speed, the esp and ABS lights illuminated and the vehicle lost power. Afterwards, all four brakes locked up and smoke appeared. The vehicle was pulled over to the side of the road. The fire department was called and diagnosed that the two front brakes had locked up. The vehicle was towed to the contact's residence and was later driven to the dealer. The dealer diagnosed that the failure occurred due to wear and tear. The master cylinder, rotors, brake caliber, and all four brakes were replaced; however, the failure recurred numerous times. The manufacturer was not notified. The failure mileage was 168,924.

- Greenwood, MS, USA

problem #612

Jul 292016

Journey

  • miles
Takata recall. The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign numbers: 14V373000 (electrical system, air bags) and 16V047000 (air bags). The part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect and VIN tool confirms parts not available respectively.

- Conroe, TX, USA

problem #611

Jun 272016

Journey

  • 69,000 miles

A D V E R T I S E M E N T S

Vehicle lost all electrical power while driving, engine died, with associated loss of steering power, braking power, etc. After stopping, placing transmission in park, removing key ("fobik"), and replacing it back to turn the ignition switch, electrical power returned and engine started. I had just exited the street into a parking lot (loss of power occurred as I completed returning the steering wheel to center after turning from street) and stalled blocking traffic through the lot until I restarted the engine.

- Kearns, UT, USA

problem #610

Jul 092015

Journey

  • miles
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Henrico, VA, USA

problem #609

Jul 062013

Journey

  • 50,000 miles
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle experienced trouble starting. Also, when the accelerator pedal was depressed, the vehicle jerked forward. The dealer repaired the vehicle per NHTSA campaign number: 14V373000 (electrical system), but the failure recurred. The manufacturer was not notified of the failure. The VIN was invalid. The failure mileage was approximately 50,000.

- Savannah, GA, USA

problem #608

Mar 102016

Journey

  • miles
The contact owns a 2009 Dodge Journey. The contact stated that the VIN was included in NHTSA campaign numbers: 14V373000 (air bags and electrical system) and 10V658000 (electrical system). The contact called the dealer, but the part was not available within a reasonable time frame. The contact was unable to schedule an appointment and determine when the vehicle would be repaired. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.

- Blue Ash, OH, USA

problem #607

Jun 082016

Journey

  • 100,000 miles
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle had trouble starting and stalled while the vehicle was operated. All the warning indicators were illuminated. The vehicle was not taken to an independent mechanic or dealer. The manufacturer was notified of the failure. The contact was informed that the vehicle was repaired per NHTSA campaign number: 14V373000 (air bags, electrical system) a year prior to owning the vehicle. The failure mileage was approximately 100,000.

- Milledgeville, IL, USA

problem #606

May 132016

Journey

  • 143,389 miles
The contact owns a 2009 Dodge Journey. After the vehicle was repaired per NHTSA campaign number: 14V373000 (air bags, electrical system), the vehicle failed to start after numerous attempts. The contact stated that the engine stalled twice without warning. The vehicle was towed to a dealer where the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 143,389.

- Maumelle, AR, USA

problem #605

Oct 292015

Journey

  • 75,274 miles
I purchased a 2009 Dodge Journey in March 2015. It gave me no issues until after I completed the key fob recall in August 2015. Since then, it would randomly not start. It was in and out of the dealership several times and the following parts were replaced, all of which were covered under the extended warranty I purchased with the vehicle: Fuel injector on Oct. 9, a new battery on Oct. 29, 2015, a new starter on Nov. 16, 2015, a leaking overflow container on Nov. 24, 2015, the tipm was replaced on April 11, 2016, and most recently electrical wires and cables on June 7, 2016, which hook up to the starter. I called Chrysler headquarters on or about May 2 to report these issues and I received very poor customer service. I was told that my vehicle is too old and has too much mileage for them to do anything for me. The Journey has had episodes almost every day, sometimes more than once a day, of not starting since I got it back last week. The dealership told me when it does act up, to put it in neutral, which has been successful in getting the vehicle to start. They are taking it back on Monday to replace yet another part that they hope will finally be the answer to this ongoing nightmare, but IżM not getting my hopes up. If we werenżT in an upside-down loan, we would have traded in the Journey a long time ago. It is not a reliable vehicleżluckily I havenżT been stranded in a remote location at night, but it doesnżT seem right that I should have to resort to taking that chance. Iżve never had so many issues with any other vehicle Iżve owned!

- Tiffin, OH, USA

problem #604

Jun 072016

Journey

  • 138,503 miles
Let it be noted that after the R03 recall all the following issues started occurring. First incident: Driving about 30mph every light on the dashboard except the engine light illuminated, gauges spun around and back and forth, then stopped all together, the rmp's revved up to 5ooo and the accelerator went to the floor with no action as if the car was off. There was a obviuous loss of power, the car was hesitating like it wanted to stall out, and the vehicle once stopped did not start again until being jumped. Once started, none of the light were on except, oddly now, the engine light which threw codes PO0562 & PO700. The battery read 12.2V on the diagnostic while off then 14.4 when the car was started(after being jumped for 1 minute only). 5 minutes into the drive and boom, the demon took over the car again but now the car would not go pst maybe 7mph, again in accelerator power, no shifting, all power still on in the car, but seems low on power. Once turned off, it would not start but still had power. Again, got jumped, diagnostic, and same codes, alternator fine, battery fine, seems to be getting poor connection. Started 2 days later and loud, unstable idle, won't switch gears seems as if its on but running off of stored power. Dealer now says only code is PO622. Symptoms are seeming to be the tipm all over again. Again, none of this started until I took it to Dodge to have the RO3 recall repaired. The key since also does not register at times, will say "mismatch key" on dashboard, all sensors flash then go away such as (gascap, door ajar, check engine light would ignite with no code, gate, key), wouldn't turn over, frequent :dead battery" then starts without jump few minutes later. Overtime the car will act possessed with all lights on is after hitting a bump, again Chrysler dealer recall department is stating tipm, dewlap will not check that while diagnosing. Help!

- North Las Vegas, NV, USA

problem #603

Jan 272016

Journey

  • 146,557 miles
The contact owns a 2009 Dodge Journey. While driving at any speed, the vehicle stalled and the engine light illuminated. The contact had to make several attempts to start the vehicle. The vehicle was repaired according to an unknown recall, but the failure recurred. The vehicle was taken to the dealer where it was diagnosed that there was a failure with the engine and PCM. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was approximately 146,557.

- Blue Springs, MO, USA

problem #602

May 162015

Journey

  • miles
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Greenlawn, NY, USA

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