Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The Dodge Journey got a major overhaul in 2011. Let's hope it's better than the first generation (2009-2010) -- it couldn't be much worse.

10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
7,990 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Dodge Journey brakes problems

brakes problem

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2011 Dodge Journey Owner Comments

problem #5

Sep 092011

Journey

  • 50 miles

A D V E R T I S E M E N T S

Traveling northbound on 91st ave. Light changed to yellow. I applied brakes and a horrible grinding sound occured. The steering wheel shook and I was alarmed. I called the dealership requesting inspection. Was told it was normal ABS action. I disagreed. They insisted all is fine. Second occurence, had to brake to avoid collision and applied brake, again violent shaking to steering wheel. Upon regular maintenance with dealer they again said it was normal. I have never felt more unsafe. This still occurs today 3/2015. Has become progressivly worse over time. Unknown what components are involved... selected possible parts requiring further investigation. Dealer insists there are no recalls in place for any part of this model year. I have asked them to check NHTSA website. They will not.

- Peoria, AZ, USA

problem #4

Mar 022012

Journey 6-cyl

  • 18,000 miles
At approximately 18000 miles, and less than 9 months old, my 2011 Dodge Journey, began to shake violently (steering wheel) when I slowed down. At first, it began at approx 50 miles an hour, and was noticeable going down small hills. It has progressively become worse; violently shaking anywhere from 40-60 miles, with the steering wheel shaking so hard it becomes difficult to manage. I took it to the dealer on 3/26, and was informed the brakes and roters warrranty was only to 12000 miles. I have five children and I am on the road a lot, and it is scary for the car to shake so violently. I purchased this car brand new, and to have it fail so early is very upsetting. I understand there were issues with the 2009-2010 Journeys as well, but was assured by the sales team at Dodge that it had been addressed and resolved and would not be an issue with the 2011 models.

- Triangle, VA, USA

problem #3

Feb 012012

Journey

  • 11,000 miles
Have taken vehicle to dealer 4 times for grinding sound when braking. Have been told it could not be replicated. Told rotor and pads are good. Looking at previous complaints, realized dealer is playing a game ( after 12000miles) rotors not covered. I presently have 11000 miles. Great business practice by Dodge.

- Fort Hood, TX, USA

problem #2

Oct 032011

Journey 6-cyl

  • 5,400 miles
The car has been shaking for a few months now, worse when braking. Twice now, we have had to stop abruptly and the front brakes did not work correctly. Once it did cause a minor accident. There is a loud grinding sound from the front wheel area and poor stopping and the steering wheel shakes. It has been to the dealer four times now for the same complaints. They replaced the rear rotors for some reason. Now they are replacing the front rotors. The dealer claimed there have been no reports of braking/steering problems for this year/model so they do not know what to do. The problem is much worse at interstate speeds of 60+. the dealer service center also advised us that after 12000 miles, the rotors/brakes/etc will not be covered by warranty although it has been a noticeable issue since within a few months of purchase.

- Pikeville, NC, USA

problem #1

Sep 012011

Journey 6-cyl

  • 5,500 miles
At approximately 5000 miles, and less than 5 months old, my 2011 Dodge Journey, began to shake violently (steering wheel) when I slowed down. At first, it began at approx 52 miles an hour, and was noticeable going down small hills. It has progressively become worse; violently shaking anywhere from 30-60 miles, with the steering wheel shaking so hard it becomes difficult to manage. I first noticed it early in September. I took it to the dealer on 9/15, who confirmed that it was defective rotors. Was told the rotors would be ordered and I would be called promptly. I emailed the service manager on 9/19, and he advised it, along with a defective dash board that was bubbling, would be handled by his corporate contact, and I would receive a call. I have not. On 10/4, I received a general email from the salesman who sold me the car, checking to see how I liked the car. I explained to him the situation. On 10/5, I received an email from his manager, who said they were aware of the situation and would be contacting me soon. That was a week ago, and no contact. I have been driving in what I believe to be an extremely dangerous car. I have two children and have to drive my car to work and to care for an ill husband and mother. I am on the road a lot, and it is scary for the car to shake so violently. I believe the rotor issues obviously are damaging the brakes, but also the tires. I bought this car brand new, and to have it fail so early is very upsetting, as well as scary. I understand there were issues with the 2009-2010 Journeys as well, but was assured by the sales team at Dodge that it had been addressed and resolved and would not be an issue with the 2011 models. Please help.

- Whittier, CA, USA

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