10.0

really awful
Crashes / Fires:
0 / 3
Injuries / Deaths:
0 / 0
Average Mileage:
63,132 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Dodge Journey electrical problems

electrical problem

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2012 Dodge Journey Owner Comments (Page 5 of 6)

« Read the previous 20 complaints

problem #23

Nov 112015

Journey

  • 73,000 miles

A D V E R T I S E M E N T S

On November 11,2015, we were traveling from home to a doctor's appointment for a surgical procedure. We were traveling on interstate 65, in heavy traffic, going around 70 mph when vehicle suddenly stalled, engine malfunction light came on, and vehicle lost all power. We were in the right lane and able to coast off the highway and avoid being hit. Vehicle would not restart and had to be towed to dealership that sold it. They were able to crank the vehicle and said there was nothing wrong. Because of safety concerns we pushed them to check further and they then said there were a couple of sensors that needed to be replaced (camshaft position sensor & crankshaft position sensor). We're in the process of replacing those. The vehicle is a family vehicle that is used regularly to Transport children and other family members. There is a definite safety concern with a vehicle that would suddenly lose power, with no warning, and could lead to a serious accident. Dodge should recall until it is repaired.

- Honoraville, AL, USA

problem #22

Apr 112013

Journey

  • 34,400 miles
Since I purchase my car, the radio has gone out of conto andconstinley keep changing the channels and won't stop. While driving my radio and HVAC turned off and interior light came on. Now my gears hesitating to shift (sticking) when turning making a loud thump. This all happens while driving on a highway, street. If I hit a bump, my radio would change channels

- Smyrna, DE, USA

problem #21

Oct 032015

Journey

  • 57,000 miles
The contact owns a 2012 Dodge Journey. The contact stated that while driving at 5 mph, the vehicle stalled and the check engine warning light illuminated. The vehicle was towed to an independent mechanic; however, details of the diagnosis could not be provided. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 57,000.

- Jamestown, TN, USA

problem #20

Aug 032015

Journey

  • miles

A D V E R T I S E M E N T S

The instrument panel which controls your ability to turn on radio, tape player, and heating/air conditioning has gone out. I purchased this car in November 2013, and it's unfortunate for me that I did. Another failure of this automobile is when it rains heavily, my back doors fill with rain water. You can hear it inside of the doors. It makes me believe that the car was in some type of flooding condition. My back wheel on the drive's side also has a brownish-red tinge that appears to be rust. I am disappointed. Did I see the correct report of the reliability of the car? when you place the key in the ignition and start, or use any of the modes on the ignition, the screen was constantly stating, "loading, " and it turned black and is out. This happened before in 2014 and I thought that maybe it was just a glitch, but it isn't.

- Saint Louis, MO, USA

problem #19

Jul 222015

Journey

  • miles
The contact owns a 2010 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Jefferson, MD, USA

problem #18

Jul 202015

Journey

  • 83,000 miles
Bluetooth / uconnect / voice recognition stopped working

- Ringgold, GA, USA

problem #17

Aug 072014

Journey

  • 50,000 miles

A D V E R T I S E M E N T S

The contact owns a 2012 Dodge Journey. The contact stated that the vehicle exhibited electrical failures with the air conditioner, heater, door locks, lights operating independently and an overheating steering column. The vehicle was not included in NHTSA campaign number: 09V082000 (electrical system). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,000. The VIN was not available.

- College Park , GA, USA

problem #16

Apr 062015

Journey

  • 73,000 miles
Driving typically less than 25 mph and car shuts down. Which makes me have to brake, place car in neutral and start again then switch to drive. I took car to dealership and because it didn't show on the electrical tester they said nothing was wrong. But the vehicle continues shutting off while I am driving with my children in the car.

- Alexandria, KY, USA

problem #15

Dec 252012

Journey

  • 24,000 miles
My radio will not change stations or inputs from satellite, am, fm, or cd. Sometimes it will turn all the way up and I am unable to turn it down or off or anything. I've even pulled the car over and turned the engine off but, when I turned it back on the volume remained up and I had to drive home very distracted. The worst part is that it will jump stations at this loud volume and nothing can be done to fix it. Everytime I take it to the dealer they say they are unable to find any problem..

- Hammond, IN, USA

problem #14

Apr 062015

Journey

  • 62,000 miles
Stuck in the middle on nowhere twice with 2 young children! started having problems on the highway on my way home. Started fine in the am before leaving families house. After stopping for gas I was driving the Journey when it lost electrical power while driving home causing radio shut off, lights on dash continued to flash (abc, traction control, airbag) was able to get home and vehicle RPM's went to 4000 and shut itself completely off. 3rd incident was on 4/6/15 driving vehicle back to Texas to auto shop to be worked on, completely shut off 4 times within a 20 mile drive and RPM's continued to jump each time before shutting off between 4000-5000.

- Conroe, TX, USA

problem #13

Feb 192015

Journey

  • 50,000 miles

A D V E R T I S E M E N T S

Vehicle would not start after work. Started fine in the am before going to work. After work, after 3 times of trying to start the vehicle was able to get it started to drive over to autozone to hook up to a computer. Battery had to be replaced. 2nd incident was on 3/17/15-Journey lost electrical power while driving home causing radio shut off, lights on dash continued to flash (abc, traction control, airbag) was able to get home and vehicle RPM's went to 4000 and shut itself completely off. 3rd incident was on 3/19/15-driving vehicle back to Washington to auto shop to be worked on, completely shut off 4 times within a 20 mile drive and RPM's continued to jump each time before shutting off between 4000-5000. Phone call from auto shop on 3/20/15 stating alternator is not working and is on back order to do recalls.

- New Haven, MO, USA

problem #12

Nov 052012

Journey 6-cyl

  • 60 miles
The problem started right after I got the vehicle home, the power window did not work nor the power lock. When started the heat and air control would reset themselves. Also, the clock and radio would go on and off on its own. Now the problems have increased, my slip resistance is not working, I am hearing all sorts of noises underneath the vehicle, especially when turning. Also, I am using more gas mileage than what is told about the vehicle, to be honest if I had it to do over again I would have never traded my truck in on this vehicle. But, now I am stuck with it and the payments even when it comes to the point of the need of parking the vehicle because I will not risk my families life in a vehicle that has as many problems has this one is having.

- Raccoon, KY, USA

problem #11

Jan 282015

Journey 6-cyl

  • 26,291 miles
I was driving on expressway, charging system light came on, engine power was erratic, vehicle slowed and rpms went to 4000, radio stopped, air bag light came on, ABS light came on. I exited expressway, parked vehicle and shut it off. Vehicle would not restart until battery was recharged. Mechanic determined that the alternator had failed. Auto repair shop installed a new mopar alternator and recharged the battery.

- Cheektowaga, NY, USA

problem #10

Dec 172014

Journey 6-cyl

  • 12,773 miles
2012 Dodge Journey hero AWD hatchback showed a check engine light then lost all power and blacked out. Battery was replaced, check engine light again came on and in less than 24 hours blacked out (zero power) again. Vehicle was towed to Dodge and during a 2 week period in the shop the alternator, battery, two O2 sensors and the PCM were replaced in an attempt to fix the issue causing the check engine light. Vehicle was returned to owners and in less than 24 hours blacked out with total power loss again. Issue occured once while vehicle is in motion. Dodge has been unable to locate a solution.

- Enid, OK, USA

problem #9

Dec 192014

Journey

  • 59,050 miles
The contact owns a 2012 Dodge Journey. The contact stated that the vehicle failed to start on the first attempt and the cargo door ajar warning light remained illuminated. In addition, the car alarm independently activated. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 59,050.

- Fuquay Varna, NC, USA

problem #8

Nov 132014

Journey

  • 60,000 miles
The 2012 Journey was being used to jumpstart a 1997 F 350 Ford truck. The F 350 was not running while the Journey was. Jumper cables were attached correctly. The women jumping the car went into the house for a moment when she heard an explosion and the roar of the fire. The entire front of the car was engulfed in flames. The windshield was blow out and flames reached 12 feet into the air. After the fire truck put out the blaze, the hood had vaporized. The car was reported as a total loss by the insurance company. The heat from the fire was so intense it ignited the F 350. It too was declared a total loss. I do not know the cause of the explosion in the Journey. The fire captains report states the origin of the fire was the 2012 Dodge Journey. I believe that this has happened before. I also believe that serious injury or death would occur if a person is nearby or sitting in the vehicle.

- Goldsboro, NC, USA

problem #7

Sep 072014

Journey

  • 23,000 miles
I was driving on the interstate and all of a sudden my dashboard started to flicker. I couldn't increase my speed. The check engine light came on. My car began to slow down on its own Accord. I pulled over to the shoulder and put the car in park. I was able to shut the engine off, but unable to turn the accessories off. My radio remained on along with the dashboard.I was unable to restart the ignition. I called for a tow truck and my car was brought to the original dealer, cortese Chrysler/Dodge. The next day they replaced the alternator free of charge. I am concerned that this will happen again when my car is out of warranty.

- Rochester, NY, USA

problem #6

Feb 042014

Journey

  • 30,000 miles
My 2012 Dodge Journey rear windshield wiper is acting up. It won't start unless the wiper switch is off and the car is in reverse. It will not work if I have the switch on. Also, I have one tail light that's bothersome. If I open any of my doors, all of the tail lights work. When I turn my lights on, one of my tail lights appears to be out along with my license plate lights. I'm not sure what could be causing these problems.

- Blessing, TX, USA

problem #5

Jul 182013

Journey 6-cyl

  • 40,650 miles
This vehicle has an on-going problem with "engine battery drain" which has cause numerous returns to the dealership 5-6 times since July 2013 for the same problem (will not start-up without being boosted off with jumper cables).here's description of the event: July 10,2013 had to boosted off to start while out-of town, return to ga & on July 18, took vehicle to dealership & discovered that battery needed to be replaced; on August 5, while out-of-town had to be boosted off to start, got back to ga. On Aug. 7, took vehicle back to dealership, they checked battery & said battery was fine. On Oct.14,2013, wouldn't start & had to be towed into dealer & they kept it for 2-days & said it needed "cylinder head" & said that was the problem; Jan. 7, 2014 wouldn't start, took vehicle back dealer & they kept it 4-days & replaced alternator & said that was the problem; on Feb.19, 2014 wouldn't start, took vehicle back on Feb.20,2014, kept until Feb. 24, & replaced module-telematics & said that was the problem; on Feb.28, vehicle stop running & wouldn't start-up, tow vehicle back on March 4,2014 & dealer kept vehicle 8-days & said the battery drain is from fr hub & replaced battery again & vehicle was pick-up Mar.12, 2014. I had to pay for first battery, alternator & some rental car fees, not including loss of convenient of time & vehicle. This vehicle could easy present "a safety hazard" while moving & just cut-off & stop in traffic creating danger for me & others.

- Mableton, GA, USA

problem #4

Jul 182013

Journey 6-cyl

  • 40,650 miles
This vehicle has an on-going problem with "engine battery drain" which has cause numerous returns to the dealership 5-6 times since July 2013 for the same problem (will not start-up without being boosted off with jumper cables).here's description of the event: July 10,2013 had to boosted off to start while out-of town, return to ga & on July 18, took vehicle to dealership & discovered that battery needed to be replaced; on August 5, while out-of-town had to be boosted off to start, got back to ga. On Aug. 7, took vehicle back to dealership, they checked battery & said battery was fine. On Oct.14,2013, wouldn't start & had to be towed into dealer & they kept it for 2-days & said it needed "cylinder head" & said that was the problem; Jan. 7, 2014 wouldn't start, took vehicle back dealer & they kept it 4-days & replaced alternator & said that was the problem; on Feb.19, 2014 wouldn't start, took vehicle back on Feb.20,2014, kept until Feb. 24, & replaced module-telematics & said that was the problem; on Feb.28, vehicle stop running & wouldn't start-up, tow vehicle back on March 4,2014 & dealer kept vehicle 8-days & said the battery drain is from fr hub & replaced battery again & vehicle was pick-up Mar.12, 2014. I had to pay for first battery, alternator & some rental car fees, not including loss of convenient of time & vehicle.

- Mableton, GA, USA

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