10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
13 / 0
Average Mileage:
39,754 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2015 Dodge Journey accessories - interior problems

accessories - interior problem

Find something helpful? Spread the word.
Get notified about new defects, investigations, recalls & lawsuits for the 2015 Dodge Journey:

Unsubscribe any time. We don't sell/share your email.

2015 Dodge Journey Owner Comments (Page 1 of 5)

problem #82

Jul 262024

Journey

  • miles

A D V E R T I S E M E N T S

Driver-??s headrest deployed, popped open while vehicle was turned on but in park. My safety was at risk, had I been driving not exactly sure how I would have reacted. Especially since when it deployed ( exploded open) it did so to the back of head causing blunt pain from back of head down neck. Initially thought I had been rear ended due to loud noise and force of head being pushed forward. There was no forewarning at all. Due to pain, was not able to verify with dealer of insurance agent as of yet.

- Lathrop, CA, USA

problem #81

Feb 152021

Journey

  • miles
Driver side headrest has deployed, and there was no warning or notification prior to this happening. I should not have to pay hundreds of dollars on a replacement if clips or what may it be to hold device together are faulty. 1st vehicle with this problem, and now my 2nd Jeep Compass has this issue as well. No accidents, just deployed.

- Bulverde, TX, USA

problem #80

Jan 302024

Journey

  • miles
Headrest deployed while driving!

- Schertz, TX, USA

problem #79

Nov 252023

Journey

  • miles

A D V E R T I S E M E N T S

The passenger headrest burst open in its own with no incident causing it to do it.

- Land O Lakes, FL, USA

problem #78

Sep 252023

Journey

  • miles
Drivers seat head rest deployed at a stop light which caused my head to jerk forward.

- Jacksonville, FL, USA

problem #77

Sep 022023

Journey

  • miles
Front passenger headrest deployed for no reason and it cannot be put back. Will be taking to dealership. Seems to be a common issue.

- San Antonio, TX, USA

problem #76

Aug 282023

Journey

  • miles

A D V E R T I S E M E N T S

My driver side headrest popped forward. Apparently this is a safety feature if you are in an accident, I have not been in an accident. I noticed on 8-28 the headrest felt different while driving and when I got to work I looked at it and the front of the headrest was detached. After looking online this has happened to many dodge owners, I-??m glad it didn-??t happen while I was driving.

- La Crescenta , CA, USA

problem #75

Aug 162023

Journey

  • miles
Spontaneous deployment of active head restraint of passenger side of vehicle occurred. The passenger seat was occupied when spontaneous deployment occurred which caused passenger to experience head and back pain. The deployment of active head restraint was not the result of collision as the active head restraint spontaneously deployed while the car was in motion. No safety dash features predicted the spontaneous deployment of head rest.

- Toccoa , GA, USA

problem #74

Aug 182023

Journey

  • miles
Went car this morning and notice the front passenger head rest was pop/broken. There are no accident, hit misuse to car. This is a family car.

- Houston, TX, USA

problem #73

Jun 212023

Journey

  • miles
The front passenger seat head rest has snapped open or apart while it was parked & no one in the seat. It appears there is a broken clamp or snap that holds it together. This seems like it could be a safety hazard if there was a collision, the headrest might push a passengers head forward instead of restraining.

- Harrison Township, MI, USA

problem #72

Apr 112023

Journey

  • miles

A D V E R T I S E M E N T S

Driver seat headrest deployed without any accident or driving.

- Fredericksburg , VA, USA

problem #71

Sep 152022

Journey

  • miles
I was driving and I had a passenger. We were just driving like normal. All of a sudden the passenger headrest snapped. It was pretty loud. The pieces inside the headrest are broken and will not snap back together. Luckily there were no injuries despite the force when it broke.

- Atlanta, GA, USA

problem #70

Oct 192022

Journey

  • miles
While my car was stationary, my passenger headrest safety mechanism (or Active Head Restraints (AHR)) deployed. The soft piece of the headrest unexpectedly and violently popped out from the plastic unprompted. Luckily, nobody was in that seat, but the noise startled me so badly I thought I was hit. Upon inspection, two PLASTIC clips that hold the strap in place had snapped and broken, releasing the mechanism. I promptly called a Chrysler dealer and they scheduled me for a warranty replacement. The serviceman said this is a known issue, and that a lady suffered this same issue a couple weeks ago but on the driver's side. He said that although this is a known issue, there is no recall. When asked if I could have the driver's side preemptively replaced, he said it would have to be at my expense. If I had been driving and it happened on the driver's side, I likely would've gotten into an accident and/or been injured. If this is a known issue (and if you research online, it is), why is there no recall" What if this causes a crash and death"

- Tarboro, NC, USA

problem #69

Jul 312022

Journey

  • miles
The Passenger Head Rest Exploded While Driving Scared Me Like To Had And Accident Glad No One Was Sitting In It They Could Have Been Injured Made A Loud Boom Shook The Car I Have PTSD From Vietnam Did Not Help None At All

- Austin, TX, USA

problem #68

Nov 232021

Journey

  • miles
Headrest just popped open, the 2015 journey is equipped with headrests that open upon impact to reduce whiplash and protect the neck. My driver side one popped for no reason while driving, which can be a dangerous situation if moving or on the highway.

- Kerrville, TX, USA

problem #67

Nov 202021

Journey

  • miles
The headrest deployed while parked in my drive way. It-??s supposed to be a safety feature for accidents but I-??d the drivers side deploys next when I drive it will cause an accident. I am now uncomfortable driving unsure of when it will happen again.

- Cibolo, TX, USA

problem #66

Nov 182021

Journey

  • miles
On Nov.18,2021 while driving my 2015 dodge journey suddenly felt like something slammed into the back of my driver seat, and into the back of my head. Come to find out my headrest airbag deployed. I feel this should be repaired at the expense of manufacturer. It is a defect that can cause injury to driver. I was not in an accident was just driving down the road. I have had pain in my neck and head since this occured.

- Columbia City, IN, USA

problem #65

Nov 052021

Journey

  • miles
We went to get in our vehicle and the headrest had deployed while no one was in the vehicle. It has not been in an accident.

- Tahlequah, OK, USA

problem #64

Sep 142021

Journey

  • miles
I was just driving and the head rest came apart on the front passenger side. I can-??t get it to go back together.

- New Braunfels, TX, USA

problem #63

Oct 092021

Journey

  • miles
The passenger side front seat headrest deployed for no reason while sitting parked in a parking spot!

- Gary, IN, USA

Read the next 20 complaints »

Not what you are looking for?