Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

8.5

pretty bad
Typical Repair Cost:
$531.00
Average Mileage:
82,709 miles
Total Complaints:
581 complaints

Most Common Solutions:

  1. Dodge should issue a recall (372 reports)
  2. replace dash (111 reports)
  3. not sure (80 reports)
  4. bought a dash cover (7 reports)
  5. glue it back together (5 reports)
  6. dodge needs to pay for 1/2 or all the cost of parts/repair (2 reports)
2001 Dodge Ram 1500 accessories - interior problems

accessories - interior problem

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2001 Dodge Ram 1500 Owner Comments (Page 1 of 30)

problem #581

Aug 052016

Ram 1500 Laramie 5.9L V8

  • Automatic transmission
  • 240,000 miles

A D V E R T I S E M E N T S

Every piece of my dash and anything made of the same material has cracked or is in crack mode, I mean all. I have to tape my dash together as the lower dash assemble trim bezel has totally been destroyed. All my instruments have fallen out or are about to.The whole interior is cracking. I can not believe that Dodge has not taken care of this. The plastic they used is like a big bowl of tortilla chips. There is nothing to screw in to. The truck has been great except for the disappearing dash. Some one PLEASE HELP!!!!!

- , Moreno Valley, CA, USA

problem #580

Oct 152006

Ram 1500 Limited 5.2L

  • Manual transmission
  • 93,000 miles

The dashboard was cracked within 4 years of purchase which has totally disintegrated into pieces. Leaving wiring and parts totally exposed. The instrument panel cover is also crumbling apart. The hazards of of those pieces flying into your eyes and face is a major health concern, also those pieces from the so-called dashboard could be projectiles during impact. Can't understand why after thousands of complaints from owners of 2001-2004 Dodge truck models having defective dashboards and instruments panels Dodge-Chysler has not done a responsible recall and backed their products??!!!!???!!!!!

- , Corpus Christi, TX, USA

problem #579

Jun 012004

Ram 1500 WS V6

  • Manual transmission
  • 18,000 miles

When the cracks on the dash started to get worse I called Dodge customer service line they told me the vehicle was out of warranty and they would not help.After that conversation I started to investigate to see if this was happening to anyone else, and to my surprise there are many thousands of Dodge trucks over many years that have this defect,these cracks will become projectiles in a front end crash and could cause bodily harm.I wish we could have a class action suit against this car maker because this is negligence on their part.

I also thought about taking this claim to small claims court

I bought this vehicle in2001 NEW and still have the vehicle with only 63000 miles today 6/5/2016

- , Freeport, FL, USA

problem #578

Nov 032014

Ram 1500 Laramie 5.9L V8

  • Automatic transmission
  • 120,000 miles

A D V E R T I S E M E N T S

just randomly one fall/winter, my dash just started to crack. I use a sun shield at work during the summer, i use a dash protectant occasionally when cleaning dash. I used a clear epoxy to help slow down the cracks and to keep the pieces that had cracked all the way around and were loose back together, ie, keep the dash from falling to pieces. It continues to crac around the epoxy and random new cracks all over the dash. Any slightly bumpy roads makes it worse. I cannot believe GM and Dodge have not done a recall on this issue yet. It's completely horrible!

- , Rochester, MN, USA

problem #577

Aug 042012

Ram 1500 Magnum V6

  • Automatic transmission
  • 137,000 miles

we bought this vehicle from an individual. we bought because of the mileage and good body, little did we know that this dodge also had hair line cracks that we didn't see right away. now the whole dash is cracking really bad by the air bags. my wife is very concerned about this if we got into an accident the whole dash would explode sending sharp peices of plastic into us. I never have been a dodge person and this does make me really upset with the company. the they don't stand behind their vechicels especially when it comes to safety they should have a recall and replace with a non defective plastic dash

- , Bloomingdale, MI, USA

problem #576

Nov 052004

Ram 1500 SLT 5.2L V8

  • Automatic transmission
  • 40,000 miles

Dodge should recall the dashboards they are defective and are causing potential injuries or even death possibly if an accident was to occur.

- , Waxahachie, TX, USA

problem #575

Jan 182007

Ram 1500 SLT 5.2L

  • Automatic transmission
  • 75,000 miles

A D V E R T I S E M E N T S

click to see larger images

cracked dashboard cracked dashboard cracked dashboard cracked dashboard

The entire top of the dash literally turned into crumbled pieces of sharp shards. When you held the pieces in your hand they turned into dust. There were tiny sharp dash pieces all down inside the dash frame causing problems with cut wires and some got into the ducting. Poor quality plastic and poor manufacturing processes. Even the dash gauge bezel was cracked and had to be replaced with after an market one.

- , Lansing, NC, USA

problem #574

Sep 202003

Ram 1500 Sport 5.9L V8

  • Automatic transmission
  • 15,000 miles

I don't remember exactly when it started, but my dashboard started cracking and just never stopped! It now is almost half gone! I keep it covered with a dash mat, because its very embarrassing to me when people are riding in it. I took it back to the dealership i bought it from and they told me they would replace it if I payed for a new one cause it was out of warranty. I said so what, its a defect in material not something I did. The dealer actually asked me what i did to it, did I hit it with something! I said no it just started cracking, He didn't believe me! So I did nothing because I felt i shouldn't have to pay for their lack of using bad materials.

- , Santa Rosa, CA, USA

problem #573

May 052005

Ram 1500 Slt, Sport, Off-road 5.9L Magnum V8

  • Automatic transmission
  • 48,000 miles

click to see larger images

cracked dashboard

I bought this truck directly from dodge dealership in mid 2000. New truck with less than 25 miles. It's my personal truck not work vehicle and I'm very "picky" about keeping it clean and maintained and it's parked in garage yet after just a few years I noticed dash cap cracking. Then when it was removed in order to replace heater core, it fell apart into pieces. Talked with dealership and was told it wasn't covered in warranty and that I should have used a cover to block direct sunlight. I ended gluing it up as best I could and re-installing it.

- , Thornton, CO, USA

problem #572

Dec 262006

Ram 1500 Sport 5.9L V8

  • Automatic transmission
  • 84,864 miles

Initially there were minor cracks. As time progressed the cracks have become a major issue of concern. The dashboard top has severe crack across the top of the entire dashboard. Now the dashboard is falling in or caving in on itself. I am looking to replace the dash with an aftermarket replacement part, and not likely to be an OEM part. I do not believe the propagation of these cracks can be attributed to either driving or weather conditions. The truck is not driven daily and I have kept the dashboard covered with a fitted cover & the front windshield with a sun screen/deflector in place to reflect the heat & minimize sun exposure.

- , Honolulu, HI, USA

problem #571

Mar 292005

Ram 1500 Sport 5.9L V8

  • Automatic transmission
  • 87,500 miles

A D V E R T I S E M E N T S

I purchased my 2001 Dodge Ram 1500 sport brand new in 3/2001 and have had very few issues with it save for one. The entire dashboard has completely cracked apart. The pieces are constantly rattling around inside the dash and in the blower now because small pieces fell into the vents. I cannot believe dodge has not issued a recall or offered to replace these obviously defective parts. I still own my vehicle as of 10/2015. I have long hoped dodge would come to their senses and do something about this issue, but I guess not. I have not since nor will I in the future purchase any vehicles from a company that does business this way.

- , Gloucester, VA, USA

problem #570

Dec 012011

Ram 1500 SLT Larmie 5.2L

  • Manual transmission
  • 100,000 miles

I have a 2001 Dodge Ram pick up and the dash has caved in and it needs to be replaced by Dodge and my wife has a PT Cruiser and the dash has caved in on it as-well this is not happening on our vehicles alone. There are a lot of people that are having the same problem. SO WE SAY TO YOU AT DODGE AND CHRYSLER FIX OUR DASHES. They know of this problem and they will not do anything about it. Help spreed the word before you buy a Dodge or Chrysler make sure that you check for cracks in the dashes.

- , Cape Coral, FL, USA

problem #569

Sep 082014

Ram 1500 SLT 5.2L

  • Automatic transmission
  • 95,955 miles

Badly cracked dash is very annoying. Looks like crap

- , Bellingham, WA, USA

problem #568

Sep 242015

Ram 1500 V6

  • Automatic transmission
  • 97,245 miles

I was trying to get to the blend door to repair it. When I started removing the dash parts they would crack and break apart. Now I have to buy the plastic dash insert for the instrument panel. I also broke the dash board bezel, the clips would not let go be fore it cracked and fell apart. Of course the dash broke while removing the other pieces. It all has to come out to get to the blend door.

The best price I can find for the dash insert is $614+tax has to come from dealer cannot find it any where else. The bezel after market is about$140+tax. And the dash board top panel after market about $331.99 +tax & $62 shipping. This is not counting labor! I always wanted a Dodge Ram, but this one is a joke. This is my last Dodge! May be some day they will hire adult management and engineers. That's $1134, not counting taxes, a big price to pay for replacing a Blend Door.

- , Dunn, NC, USA

problem #567

Dec 202003

Ram 1500 Larado 5.0L

  • Automatic transmission
  • 11,000 miles

DASH BEGAN TO CRACK AFTER THE 3RD YEAR. WHEN I TOOK IN FOR SERVICE THE SERVICE MANAGER SAID THEY CAN'T DO ANYTHING ABOUT IT. IT PROGRESSIVELY HAS GOTTEN WORSE!!! BIG CHUNKS OF THE DASH FALLING DOWN INTO THE DASH. TRIED TO REMOVE FROM BETWEEN THE WIRING AND DUCT WORK BUT CAN NOT GET TO ALL THE PIECES. STARTING TO HAVE PROBLEMS WITH ELECTRICAL FUNCTION, RADIO, AIR CONDITION FAN.

I AM CONCERNED THAT IF I AM IN A ACCIDENT THAT THE AIRBAGS WILL NOT OPEN OR IF THEY DO THEY WILL SCATTER PIECES OF THE DASH BOARD. CHRYSLER SHOULD HAVE A RECALL ON THIS PROBLEM. I HAVE COMPLAINED A FEW TIMES AND HAVE HAD THE SERVICE PERSONAL AT VANN DODGE IN VINELAND NJ DOCUMENT THE PROBLEM. I DON'T KNOW IF THEY SAID THEY WILL JUST TO APPEASE ME OR THEY REALLY DID DOCUMENT AND REPORT BACK TO THE MAIN OFFICE.

I HAVE RECENTLY PUT A DASH BOARD SKIN AND BEZEL ON AT MY OWN EXPENSE OF ABOUT 300 DOLLARS. BUT I AM STILL CONCERNED ABOUT THE ELECTRICAL AND AIRBAGS. CHRYSLER HAS A LOT OF RECALLS AND FINES TO PAY AND I AM SURE THEY HAVE MADE A FEW PAYMENTS IN THE FORM OF LAWSUITS WITH THIS PROBLEM BUT HAVE NOT TAKEN CARE OF IT AS OF THIS DATE

- , Hammonton, NJ, USA

problem #566

May 012005

Ram 1500 Super Duty V8

  • Automatic transmission
  • 80,000 miles

I have been told by mechanics and other Dodge owners this was a common problem due to manufacturers using defective materials to make the dashboards with in the first place. There needs to be a recall for free replacement immediately! I am on a fixed income and cannot afford to replace it. This is a fatal hazard just waiting to happen!

I have listed my complaint everywhere I can. I will be more than happy to be a part of a class action lawsuit in order for something to be done. Henceforth I will never buy a Dodge of any kind in the future.

- , El Paso, TX, USA

problem #565

Mar 012007

Ram 1500 Laramie 5.9L

  • Automatic transmission
  • 163,000 miles

2001 Dodge Ram extended cab with 8 foot bed. My dashboard started with a crack. I tried gluing it before it got worse, but continued to degrade. Soon the crack created other cracks, these cracks merged and parts of the dash started falling in. The frame of the dash the dash bezel are now junk waiting on Dodge to step up and take responsibility for such a cheap part put on a usually good truck. This was my first real purchase of a newer truck, I bought it used but it had no problems as it was only two years old I believe when I picked it out at the dealership.

I like others have no problem fixing my truck, but when the damn thing is just made in a cheap way that has hundreds of thousands of complaints and the manufacturer hides behind lawyers and government then I know they are not worth spending my hard earned dollars on again. I hope Dodge believes losing potential customers is worth it.

I am currently looking to purchase another truck, believe me there will never be another Dodge in my family again. This is what happens when you let other countries build American cars, cheap, unprofessional, criminals that would rather pay lawyers to protect their known engineering flaws rather than stand with their customers and take the responsibility that clearly lays at their feet for trying to save a few dollars. Money comes and goes, but when you burn customers they take that money to the competition.

Good bye Dodge and good riddance.

- , Elsmere, KY, USA

problem #564

Jan 102005

Ram 1500 Larmie 5.2lV8

  • Automatic transmission
  • 50,000 miles

The dash had a cover on it right after I bought it. It now looks like the moon, huge craters all over it. The cover does not even stay on any more.

Dodge needs to recall these defective dashboards now before it gets worse.

- , Whittier, CA, USA

problem #563

Feb 022015

Ram 1500 5.2L

  • Automatic transmission
  • 122,109 miles

Great truck but dash all of a sudden fell apart & looks BAD.

- , Congers, NY, USA

problem #562

Jan 012005

Ram 1500

  • Automatic transmission
  • 60,000 miles

click to see larger images

cracked dashboard cracked dashboard

The following is a letter/email and their replies thus far, that I wrote to Dodge/FCA US LLC concerning my self destructing dash. I will update future replies upon receipt:

I am writing to you for the second time concerning the crumbling and cracking dash in my 2001 Dodge Ram truck. The first time was approximately 10 years ago. At that time I reported that my truck’s dash was cracking in multiple places and I inquired about a possible recall, due to I knew of a couple of others that were having the same problem. The only reply I received was to inform me that was no recall of the dash at that time.

I am writing to you again on this day because my dash and bezel has continued to crack and crumble resulting in large gaping holes.

I have searched endlessly for replacement dashes via automotive junkyards, ads that mention parting out, newspaper ads, Craigslist and Facebook with no luck. It turns out that everyone one of them are cracked and crumbling. I look into other people’s trucks when I pass by in parking lots and guess what, they are all cracked and crumbling or covered with a crummy piece of material that has all the proper holes cut out for the vents and stuff. And it’s not just the 2001 model that has this nasty little problem. It turns out that the 1998, 1999 and 2000 models are also cracking and crumbling as I type.

I understand that my truck is 14 years old, however, the problem did begin well over ten years ago. I do not believe my truck was under full warranty at the time I got it because it was purchased used. I am not sure about this being a valid recall because it might not affect the safety of the vehicle, but I do believe the replacement cost should be covered by Dodge/FCA US LLC due the fact that part is indeed a defective part as evidenced by overwhelmingly the large number of cracked dashes out there.

Sincerely,

Dodge's reply:

Thank you for contacting the Dodge Customer Assistance Center regarding your 2001 Ram 1500.

In regards to the dash in your Ram 1500, we fully appreciate your concern, particularly in view of the expense and inconvenience involved; however, we are unable to accommodate your request for out-of-warranty consideration. The vehicle has exceeded the time and/or mileage limitations of the warranty (or warranties) we offered on the vehicle at the time it was purchased.

If you have any repairs done to your vehicle I would suggest keeping the receipts and if a recall is added to your vehicle for this issue you can seek possible reimbursement.

Although we are unable to provide a more favorable reply, we appreciate the opportunity to review your request.

Thank you again for your email. Should you require additional assistance, or have any new information to provide, please reply to this email message or call 1-800-4A-DODGE (1-800-423-6343).

Sincerely,

Linda

Customer Service Representative Dodge Customer Assistance Center

For any future communications related to this email, please refer to the following information: REFERENCE NUMBER: 26945651 EMAIL CASE NUMBER: 3144440 REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9142822V93846L0KM&

My reply: Did you read my letter carefully? I stated that I understood that my truck is no longer under warranty and also stated that the problem began much earlier with just a few minor cracks.

The reason I'm asking that Dodge pay for replacement is that the part is obviously defective. The self destructing crumbling dashes installed in all Dodge Ram 1500 trucks from the years 1999 through 2001 are defective. If the hood began to disintegrate for no good reason would that be okay with you as well?

I'm sure that Dodge and other motor companies have paid for repair or replacement on defective parts that were not under warranty or part of a safety recall, simply because the part was DEFECTIVE.

I am simply asking that Chrysler Group LLC recognize and acknowledge that the dash is in fact defective and do the right thing by paying the replacement costs.

Dodge's reply:

Thank you for your reply back, although it does not contain any information that would cause a change in the previous decision. Your request must again be respectfully declined.

Any future communication related to this issue will be retained in corporate records.

Thank you again for your email. Should you require additional assistance, or have any new information to provide, please reply to this email message or call 1-800-4A-DODGE (1-800-423-6343).

Sincerely,

Linda

Customer Service Representative Dodge Customer Assistance Center

For any future communications related to this email, please refer to the following information: REFERENCE NUMBER: 26945651 EMAIL CASE NUMBER: 3144440 REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9143136V3485L0KM&

My reply: Okay. I think I understand. I have just one question to make things crystal clear.

Are any of the factory installed dashes in the 1998, 1999, 2000 and 2001 Dodge Ram 1500 pickup trucks defective?

And yes, I have a few more questions depending on their answer.

- , Purvis, MS, USA

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