The contact owns a 2008 Dodge Ram 1500. The contact stated that the driver's side air bag light remains illuminated in the vehicle. He took the vehicle to the dealer four times. The first time he was informed that the air bag failed and new parts would be ordered to replace the entire unit; however, the parts never arrived to make the replacement. He took the vehicle to a different dealer and they ordered the parts. Once again, the parts never arrived. The contact took the vehicle back to the original dealer and was informed that the part was unavailable and could not be replaced. The contact believes that this is a manufacturer defect and that the parts should be available to the vehicles that are defective. The failure mileage was 13,000 and current mileage was 26,000.

- Davis, CA, USA

My air bags do not work, I had it checked at Agency and they said it's a switch in the steering column. It has been 2 months now and every time I call the Agency they say it's back ordered. What can I do?

- Ojai, CA, USA