We own a 2009 1500 Dodge truck and were stranded in the high desert for well over ten hours up off of highway 377 in northern Arizona we had a flat we proceeded to take the jack that was brand new we were jacking the truck up when the first extension end tore like it was soft metal so we discarded the first extension and proceeded to use the second which also tore so I used the last extension and then the hook that was connected to the jack became twisted and could no longer be used this stranded us in a place that where we could not be located we called roadside emergency service and was told by dispatcher that he had pin pointed us and that they would send out a tow truck but they still couldn't find us with the coordinates that we gave him. So we turned to triple a who we belong to we also called 911. We were told by triple a tow truck driver that we should drive on flat tire to highway 377 if we wanted help so we proceeded to do so and was this tow driver wrong it caused major damage to the truck and it totally stopped running and is now at power Dodge in phoenix AZ. We were finally found by the holbrook sheriff department sergeant price and the navajo dispatcher found us by the coordinates that we provided from our gps which was some time the next morning we are both disabled and did not have our meds until two days later when we got home all because of this defected jack that was provided with truck. Excuse this if it is confusing because I've had my meds but am still confused slightly.

- Peoria, AZ, USA