Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

8.2

pretty bad
Typical Repair Cost:
$344.00
Average Mileage:
101,664 miles
Total Complaints:
53 complaints

Most Common Solutions:

  1. not sure (21 reports)
  2. have to buy whole new front dash (11 reports)
  3. replace dashboard (9 reports)
  4. new dashboard (5 reports)
  5. buy a dash cap (cover) (4 reports)
  6. contacted dodge customer assistance (2 reports)
2000 Dodge Ram 2500 accessories - interior problems

accessories - interior problem

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2000 Dodge Ram 2500 Owner Comments (Page 3 of 3)

« Read the previous 20 complaints

problem #13

Mar 112009

Ram 2500 2500HD 5.9L V8

  • Automatic transmission
  • 120,000 miles

A D V E R T I S E M E N T S

I'm very displeased with my trucks' dashboard. It's already falling apart. Any new news from Chrysler? Any suing going on with Chrysler to replace the dashboards?

- , Los Angeles, CA, USA

problem #12

Jun 012007

Ram 2500 2500 Diesel

  • Manual transmission
  • 189,000 miles

Dodge should be taking responsibility for this. I have spoken with the local dealership and was told I was out of luck as I had no warranty since I had bought the truck used from a private owner. That was just a brush off as a buddy of mine bought his new in 2001 and they told him the warranty would not cover the cracked dash in his Ram 2500 either.

There is no dash mat on the planet that will fit correctly enough to be tolerable. Replacing the dash is not an option as you'll never get it right and it will just happen again. I am living with it until Dodge owns up to the problem and comes up with an acceptable solution, in other words I will have a cracked dash for as long as I own this truck but it will make me think twice about what I replace it with when I am ready to buy another truck.

- , Weatherford, TX, USA

problem #11

Dec 012008

Ram 2500 SLT 5.9L Diesel

  • Automatic transmission
  • 46,000 miles

Always owned Dodge, ordered this truck just the way I wanted it, now it is falling apart. Dash started cracking this spring and now there is large hole, 4" X 8" in center of the Dashboard

- , Hammonton, NJ, USA

problem #10

Dec 272007

Ram 2500

  • Automatic transmission
  • 58,000 miles

A D V E R T I S E M E N T S

In December 2007, the dash cracked and got continuously worse until now (Nov "08) I have a 4 inch by 12 inch hole in the dash board from the window to the front of dash and several cracks. I have just purchased the dash and will fix it myself (not that I want to). I sent an e-mail to Dodge, and to this date have been ignored. I have owned Chrysler products since 1973. Never had a problem until this vehicle, so I never knew they would ignore me. I would like Dodge to come forward and give me the $$ back on the dashboard purchase and do the labor. I can't sell it or turn it in in this condition.

- , Milford, CT, USA

problem #9

Jan 012004

Ram 2500 Diesel Turbo

  • Manual transmission
  • 70,000 miles

Dash started with small crack..and it just kept cracking. Now have a huge whole in the top of the dash where it just fell apart. Started cracking for no apparent reason..it had to be defective.

- , Hoschton, GA, USA

problem #8

May 042006

Ram 2500 5.9L Diesel

  • Automatic transmission
  • 94,000 miles

ADD ME TO THE LIST OF PEOPLE THAT HATE OUR DODGE TRUCKS INTERIOR. MY DASH IS FALLING APART AND THERE IS NOTHING I CAN DO ABOUT IT!!

I SURE WISH CHEVY WOULD HAVE THE CUMMINS ENGINE-I WOULD NEVER HAVE BOUGHT A DODGE IF THEY DID...........HEY DODGE, ITS OBVIOUS THAT YOU PEOPLE CARE NOTHING FOR REPEAT BUSINESS. THIS WAS MY FIRST DODGE AND ITS MY LAST!!!! THE BIG THREE BETTER HOPE THAT TOYOTA NEVER BUILDS A FULL SIZE TRUCK WITH A GOOD DIESEL ENGINE, THEY WILL LOSE ANOTHER SEGMENT OF MARKET TO THE JAPS......

- , Ventress, LA, USA

problem #7

Jun 032003

Ram 2500 Sport 360

  • Automatic transmission
  • 50,000 miles

A D V E R T I S E M E N T S

click to see larger images

cracked dashboard cracked dashboard

For five years now I've been watching the dash on my dodge fall apart, as you can see actual pieces are falling out now. Back in 2003 I tried to get it fixed as it was still under the factory extended 'bumper to bumper' warranty. As with every other complaint found on this and many other sites, they said it's one 'not covered under warranty' and two, not a defect that Dodge will cover. Back then it was around $300 just for the replacement dash never mind the labor. It wasn't as bad then so I let it ride. But again as you can plainly see, chunks are falling out. I am hoping that someone will finally get Dodge to recognize they have a dash problem and make this a recall. If they don't they just lost a life long customer! Good people and businesses do what's right, fixing this problem is what's right! If anyone has had success fixing theirs, please email me how you got them to fix it: ACFoote@comcast.net. Thanks, Footey

- , Bow, NH, USA

problem #6

Aug 182004

Ram 2500 SLT 5.9L Cummins

  • Automatic transmission
  • 84,000 miles

Dodge has had interior problems for 30 years, it is just too bad that they don't want to take responsibility for their actions.. they could at least sell the dash caps at wholesale to those if us that have issues..

- , Pensacola, FL, USA

problem #5

Apr 222008

Ram 2500 2500 V6

  • Automatic transmission
  • 104,300 miles

Bought a used Dodge Ram 2500 last September. It came with a fuzzy dashboard cover that looked like hell. It was glued on TIGHT. Finally got it off yesterday and discovered the entire back of the dashboard (everything from the defroster vents to the front) was CRUSHED in! People referred to it as "exploded", mine looked like it "imploded". I couldn't believe it. I thought the previous owner broke it and then covered it with a cheap carpet-like cover. When I tried to find a replacement part on-line, I discovered numerous news reports on line WITH video showing other trucks with the same problem. So I knew it was a manufacturer's defect that the previous owner probably couldn't get anything done for by Chrysler. I tried anyway, called their "Customer Care" center - A.K.A. "Customer - We couldn't care Less - Center" and was told it wasn't their responsibility. I will never, never, never by another Chrysler product again. I'm going back to Chevy the next time I need to purchase a gas-guzzler. Which won't be any time soon with gas at $3.39 a gallon. - SHAME ON YOU CHRYSLER!

- , Centennial, CO, USA

problem #4

Mar 172008

Ram 2500 SLT 5.9L Cummins

  • Automatic transmission
  • 75,000 miles

In March 2003 my '00 Dodge Ram Diesel dash started to crack. I had 70000 miles on the darn thing. It took approximately 3 months for almost the entire dash complete cracking and start to fall . I had pieces as large as 6"x10". I actually used some of the holes as drink holders. I thought it was due to the Florida sun until my fathers 02 and two friends with an 01 and 99 did the same thing. The local Dodge dealer stated it was not a warranty issue and that I would have to purchase an entire new dash. I took photos and typed a nice letter and sent both to the customer service department of Daimler/Chrysler in Michigan. The response I received was that it was my problem. Pissed was an understatement since I new of several other truck with the same problem. I purchased the part and installed it myself. It was a pain in the rear but could not justify the $400.00 labor cost to let the dealer remove screws. Its March 2008 and the new dash looks as good now as when I purchased it. I'm sure Dodge new there was a problem with Polymer used in the casting of these dashboards but it was not a safety issue therefore there was no recall that I could find and Dodge was not going to pay . Morons!

- , Molino, FL, USA

problem #3

Nov 152006

Ram 2500 5.9L L6 Diesel

  • Automatic transmission
  • 75,000 miles

A D V E R T I S E M E N T S

I have a 2000 dodge ram 2500 and for two years now my dash has been cracking. It started with a small crack and now my whole dash looks like it is about to cave in at in any moment. I have two coworkers with the same problem. I believe that dodge should be responsible for the problem and fix it. I called dodge and they said they would not fix it because it was not a safety issue which as a firefighter I believe that it is a major safety issue. Dodge should correct the problem and fix it.

- , Clinton, IN, USA

problem #2

Nov 012006

Ram 2500 SLT 5.9L Cummins

  • Manual transmission
  • 88,000 miles

Hello and Thanks for providing this forum! I have a 2000 Ram 2500 cummins that has started developing major cracks in the dash, I have seen numerous other complaints on your web-site from other Ram owners with the same issue. Is it possible for you to urge these folks to register their complaints with NHTSA.GOV so that perhaps an investigation into this might be launched. This is A HUGE and widespread problem, a news station in Orlando FL ran a story on it and got 1000's of E-mails on the subject. http://www.local6.com/news/13227601/detail.html Dodge is very evasive on this issue, helping some people, but denying help to others as they did me. Please Help pass the word to complain to the NHTSA!! Thanks, Gregg Cooley

- , Tallahassee, FL, USA

problem #1

Sep 242007

(reported on)

Ram 2500 SLT 5.9L V8

  • Automatic transmission
  • 93,000 miles

Just got this used dodge truck - 2000 Ram 2500 3/4 4x4 regular cab pickup. Dash was beat to hell! It almost looks like someone took a hammer to it. Turns out that Dodge has a history of bad dashboards. The parts guy at the local dealership told me its a "known problem". So between a cheap dash and the Texas heat, this one's history.

Instead of paying the $500 (dash) + $275 (bezel), I decided to order a dash cap (custom cover) to hide the original crap. Not sure if I can keep the bezel yet as it's plastic too and cracked. I may have to hit a junk yard or find someone parting out a truck.

Bottom line is if you own a new truck or have an older one that's in good shape.. use a sun screen or dash cover before it's too late! Good luck!

- , Plano, TX, USA

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