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really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
48,736 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Dodge Ram 2500 body / paint problems

body / paint problem

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2004 Dodge Ram 2500 Owner Comments

problem #18

Jun 102008

Ram 2500 6-cyl Diesel

  • miles


I have a 2004 Dodge Ram 2500. My truck is taken care of very well. I believe it was in June 2008 when I first started to notice small cracks in the center of my dash. At that time I was the parts manager for a General Motors dealership that also owned a Dodge dealership next door. I spoke to the service manager and was told it was a common problem and Dodge would replace the dash for a $100 deductible. I left that job and never had the dash replaced. I later went to a Dodge dealer near my home and was told to contact Chrysler customer assistance. Chrysler told me they would only pay 50% of the repairs. I did not agree to the offer. It would cost me $700 to $800 out of my pocket. I put a carpeted mat over the top of the dash to cover up the holes. There are actually holes and big pieces of plastic upper dash falling into the dash. In October 2013 I went back to my local Dodge dealer to tell them if they paid for the parts I would do the labor myself. They have changed their offer and only want to pay 50% of parts now. My part would be $495. I tried a different dealer only to be told that Chrysler would not give any help. They told me that it was due to the Texas heat. That is not true because it is happening all over the United States. There needs to be a safety recall opened because this is a safety issue. If these vehicles are in a accident to where the passenger side airbag is deployed it is going to fill the passenger compartment with flying pieces of plastic that may impale its passengers. Maybe Chrysler is waiting on a few accidents to where the passengers have plastic sticking out of their bodies. Maybe a couple of lawsuits will get them off their rears. I spent over thirty years in General Motors and Dodge dealership service departments. I do have some knowledge of these things.

- Katy, TX, USA

problem #17

Sep 012008

Ram 2500

  • 70,000 miles
Problem 1) the engine has a exhaust manifold leak. This is due to Dodge using inadequate bolts on the head and the bolts broke. The removal of the exhaust manifold requires the bolts to be drilled and tapped out. Dodge should have corrected this problem but would not. Problem 2) the vehicle leaks profusely in the cab. Ever since I bought this vehicle the cab has leaked. It leaks under the rear seat and it leaks from the front visor as well. I have tried to seal with rtv since Dodge could never fix the problem. It still leaks. Problem 3) the passenger front window works intermittently at best. Problem 4) the rear doors will not release the child lock function. I have tried numerous times but apparently the switch in the door does not work.

- Laurel, DE, USA

problem #16

Jan 082013

Ram 2500 6-cyl Diesel

  • 134,240 miles
I was sitting at a stop light and heard a loud snap and a crack in the dashboard snapped out and a piece of plastic also was popped out.

- Republic, MO, USA

problem #15

Jul 022012

Ram 2500

  • 95,000 miles


Got in to the truck and noticed the dash was cracked straight through the middle.

- Chandler , IN, USA

problem #14

Aug 012008

Ram 2500 4WD 6-cyl Diesel

  • 50,000 miles
Ac does not blow cold on passenger side and freezes up losing power; took it to dealer under warranty on two occasions and they said they could "not duplicate complaint". I also have taken it to the dealer while under warranty and complained that the drivers door never seals properly and the wind noise is ridiculous! they said they heard nothing and "could not duplicate" my complaint. I have replaced the rubber door strip which did nothing. The dash board cracked while under warranty and the dealer said that I would have to pay $600 even under warranty. Online you can find that Dodge clearly had a resin problem for several years causing their plastics to crack prematurely. I have looked online for all of these issues and there are numerous complaints out there for the same problems. No I have no warranty and still all the same issues.

- Manhattan Beach, CA, USA

problem #13

May 102008

Ram 2500 8-cyl

  • 18,000 miles
Cracked dashboard on Dodge truck with sharp edges.

- Pensacola, FL, USA

problem #12

Mar 112007

Ram 2500

  • 71,000 miles


I've had my dash cracked for over 3 years now and it's getting worse - it may just cave in soon. I priced it three years ago and it was $500, then I priced it again 3 weeks ago and they said it is over $3,000 due to a defect and they had to remanufacture the new ones a little smaller, which is why the price is higher now! that's a manufacturer problem and should be recalled, right?

- Naples, FL, USA

problem #11

Jan 012008

Ram 2500

  • 69,000 miles
My 2004 Dodge Ram 2500 suddenly have cracks in the dashboard. Started small now all over.

- Hanover, MD, USA

problem #10

Jan 102010

Ram 2500

  • 75,000 miles
The contact owns a 2004 Dodge Ram 2500 quad cab. The contact stated that the dashboard began to exhibit signs of cracking and progressively became worse. The dealer advised the contact to purchase a new dashboard. The manufacturer advised there was not a recall on the vehicle and would not provide any further assistance. The approximate failure mileage was 75,000 and the current mileage was 96,000.

- Parker, CO, USA

problem #9

Jul 152009

Ram 2500

  • 65,000 miles
I have a 2004 Dodge Ram 2500 with several cracks in the top dashboard. In researching the internet, I read that this is a fairly common problem with Dodge vehicles. I also read that the cracks have developed into holes. The debris from the disintegrating dashboards falls into the electrical system and also between moving parts. It has been reported that sunlight entering through the cracks and holes resulted in melted wires and electrical malfunctions. This problem was reported several years ago by several owners. Also, a tv station in orlando did an investigative report. This is a safety issues and the Dodge should recall and replace these defective dashboards before an electrical malfunction causes a fire or loss of headlights which may contribute to an accident.

- Miami, FL, USA

problem #8

Jan 072009

Ram 2500

  • miles


I have 2004 Dodge Ram dashboard has began cracking badly. Have read many others with the same problem. Why isn't Chrysler being held accountable for this obvious product defect?

- Markham, TX, USA

problem #7

Jun 152009

Ram 2500

  • miles
2004 Dodge 2500 crew cab truck. The passenger side of the dash is cracked badly and was not a result of abuse or accident. These trucks have a very common issue of the dash cracking and pieces of the dash material coming loose completely.

- Weatherford, TX, USA

problem #6

Oct 152007

Ram 2500 4WD 6-cyl Diesel

  • Automatic transmission
  • 95,000 miles
Dash panel busted/cracked above passenger airbag.

- Covington, TN, USA

problem #5

Jul 072006

Ram 2500 8-cyl Diesel

  • Automatic transmission
  • 75,000 miles
: the contact stated while getting into the vehicle, the handle used for balancing or securing oneself when exiting or entering the vehicle on the left side detached. The contact fell back slightly, suffering slight back injuries. The vehicle was taken to a service dealer, where the dealer was unable to determine the cause of the problem.

- Santa Rosa, CA, USA

problem #4

May 312006

Ram 2500 4WD 6-cyl Diesel

  • Automatic transmission
  • 49,000 miles
Defective weathers tripping around front doors of my 2004.5 Dodge Ram truck. Dodge did not inform me of defective design and will not repair it at their expense (carbon monoxide inhalation danger). Electrical component and wiring harness defects, dealer has not notified me of defects, will not fix them under warranty, (fire hazard). Deceptive practices by Dodge dealer (kari Dodge, kalispell Montana). Sold me a 7 year 70,000 mile warranty, specifically stating it was not similar to my previous warranty (insurance policy it turned out to be). I paid 1700 dollars for a warranty that does not cover what I was lead to believe it would.

- Gray, TN, USA

problem #3

Sep 202004

Ram 2500

  • 11,000 miles
The weather stripping in the door has been replaced 3 times and needs to be replaced again because they are pinching. The dealership indicated that this could cause leaks, which can result in an electrical failure. The manufacturer was aware of this problem and have re-designed the weather stripping in the newer model year trucks which is made out of a different material but fails even quicker than the original one.

- Perry, FL, USA

problem #2

Mar 012004

Ram 2500

  • miles
In the center of the dashboard there is a shiny metal strip which runs straight down the center. It becomes very blinding while driving.

- Elberta, AL, USA

problem #1

Dec 302003

Ram 2500 Diesel

  • miles
The consumer noticed a distinct vibration on the truck that gets worse when traveling highway speeds. The dealer/regional service expert attempted to fix the vehicle on numerous occasions and was unsuccessful. The dealer had two other vehicles with the same problem. Dodge 2500 2004

- Aledo, TX, USA

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