This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Truck has stopped on random occasions since purchased in July 2017. Been to two different dealers who have yet to diagnose issue. Simply loss of steering and electrical power. Each time it goes to dealer, they cannot replicate error. Could be related to recall N172085440 but not sure at this point. Have a video of last instance of issue on August 5, 2017 but unable to load.
My truck loses power steering when turning left and practically comes to a stop mid turn. It takes approx. 5 seconds to be able to continue through the turn. Stabilitrak notifications constantly alert on the dash for traction control, steering assist, etc and when doing slow maneuvering the A/C, stereo, and steering assist shutdown for a split second. Recall is open under N172085440 for 2 weeks now and I know other people experiencing these same safety steering issues waiting for the fix to be published for this recall. Please expedite the recall fix asap!!
When I am making left turns my stabilitrak warning goes off and locks up my steering wheel and won't allow me to turn and jerks the wheel which has caused a dislocated thumb and jammed fingers, it also powers down my entire electrical system. I have had several close calls with some serious accidents. I have almost been T-boned several times due to it powering down and not being able to turn. I have called the GM dealership and they said there is nothing we can do about this and they are aware of the recall. It's going to be a hefty lawsuit on their hands when someone is seriously hurt or dies because their steering wheel locks up. Early June is when I started noticing this issue and it has only been getting worse!
Truck has 73,000 miles on it. While driving at approximately 20 mph I applied the brake and had the stabili track warning go off, as well as radio and fan shut off. As I was making a slight left turn the steering wheel jerked out of my hand and locked up, leaving me with absolutely no control of the vehicle in the middle of traffic. The steering wheel would release, jerk and lock repeatedly, it happened about 4 times while trying to regain control. At the same time while applying the brake I had virtually no brakes to stop the vehicle. Looked for recalls and all I found were hundreds of similar complaints, but no solution or recalls. How is this not a recall, it's gross negligence... what if I was at highway speeds or towing my trailer at the time. GM and NHTSA need to address this issue immediately before lives are lost. As for me, I'm in the process of getting rid of a vehicle that I've had for 3 months because of this and will not let my children ride in the vehicle. It's an intermittent problem, I'm just hoping the next time it doesn't happen at 65mph.
- Ellington, CT, USA
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When I am driving at low speeds and I turn my steering wheel my wheel locks up and I am unable to turn by vehicle. When I am driving on the highway my display system goes in and out.
When driving recently, my check engine light started flashing along with my stabilitrak light coming on. The vehicle started vibrating. The vibrating was especially rough while idle. The vibration was also rough while in lower gears and while braking. When brought in for service I was told it was a corroded ignition coil. This is the second time this has happened. I bought the vehicle new and it currently has about 37,000 miles on it.
Driving at low speeds in rush hour traffic and "degraded steering" warning with chime sounded. Cleared itself and then chimed again with same warning about three minutes later. This was followed by stabilitrack warning and red brake warning. Steering was somewhat harder to turn but was still being assisted. There didn't appear to be any degradation to braking. Maybe the anti-lock system? the A/C then turned off and the radio volume went silent. The stabilitrack switch, A/C controls and radio controls were all ineffective. I noticed the amp gauge was below 12 as it seemed as if the truck electrical system was underpowered. I drove ten miles home and all systems reset by turning truck off and starting it up again. This is first time this has happened. Truck has 66K miles on it.
The contact owns a 2014 GMC Sierra 1500. While driving approximately 45 mph, the steering wheel locked and the stabilitrack warning indicator illuminated. The contact had to stop in the middle of the road. The vehicle was turned off and restarted normally. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The VIN was unknown. The approximate failure mileage was 40,000.
This issue is related to stabilitrak, the onboard computing system. When on the interstate, loss of power can occur. Usually at high speeds, the power just 'flickers' on and off, some times repeatedly. The breaking mechanism seems to be somewhat affected by this. At slower speeds, the same problem can occur, but the steering wheel locks up and forces my truck to turn hard to the left. Each time the problem occurs, "stabilitrak error" and "loss of traction control" or something along the lines of "loss of power, danger" will appear -- although, it is usually just something relating to "stabilitrak". I've nearly been in an accident ~3 times. It's no question a danger to the driver and to pedestrians. GM has been getting sued like crazy, and it's pretty clear they are avoiding this issue because of this.
Steering wheel springs/snaps (hard) in the opposite direction that the wheel is being turned and steering control is lost. When this does not shut the engine off, the only way to regain steering control is to restart the vehicle. When this does cause the engine to shut off the steering is restored with the restart. The stabili trak indicator appears just for an instant on the dic when this happens. Note: This is not the 'service stabili trak' indicator but more like stabili trak has been activated indicator. This happened first in reverse while backing into a parking spot. (three times in reverse). Then it started happening in drive, twice while pulling out from a stop sign and once while doing 15-20 mph turning onto a side street. The 15-20 mph turning instance caused the engine to shut off, steering became non existent for an instant and then very very heavy. I crossed the other lane of traffic and almost landed in the ditch. The truck has been at the dealership twice for a total of 14 days, both times 'cannot duplicate' was the result. No codes are being generated from these instances. Cause is unknown. Loose voltage or high resistance to grounds maybe. This has happened in hot and cold weather, running ac or heater or neither. There is no pattern. Please help.
Written by my wife on 11/04/16: On 11/02/16 at approximately 2:45 pm I was driving slowly through a parking lot trying to find a space. I found a space and as I turned my wheel to the left it locked up roughly, jerking the steering wheel out of my hands as I pulled into the spot. After the steering wheel locked up, jerking very abruptly, the power surged and the truck died. This is probably the 30th time this has happened to me. This particular time there was no error message displayed this time. Usually I get a message which pops up on the instrument cluster forward of the steering wheel that says 'service stabiltrac' or 'action required, steering assist is reduced, drive with care.' It seems there is a steering malfunction because this issue usually occurs while making a turn but the truck has had this same error message while driving straight on the highway. I am unsure of what the problem is but I do know it is dangerous to drive this vehicle until the problem is resolved. Road conditions/weather conditions also play no part in when this malfunction takes place. Other pertinent information regarding this issue is that the headlights do flicker from time to time. We have been dealing with this issue since August of this year and have still not found a resolution. Landmark Chevrolet in taylorville, il has had our vehicle in the shop 4 times on this issue alone and put over 200 miles on our vehicle with no resolution. Friendly Chevrolet in springfield il had our truck for nearly 3 weeks and put over 70 miles on the vehicle...no resolution. Here are a couple videos we recorded and uploaded to youtube documenting the issue. Taken on September 18th, 2016: Taken on September 19th, 2016: [xxx] parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
The problem started while backing a trailer and turning. The stabiltrack light came on and the steering wheel jerked out of my hand. It happened a few more times and then the truck died. Later while driving the stabilitrack light would flash on and the dic would go black. The a.C. would also go out and come back on. It would also do this when turning on the signal light or stepping on the brake pedal. I was in a parking lot today driving slowly and the St message came then the dic went black again. When I tried to turn the wheel it started jerking back and pulled out of my hand. It seems that shutting the truck off and restarting solves the problem for a day or two. This is a very unsafe issue and I have seen and read many complaints. I have been a huge fan of GM and all I have ever owned were GM vehicles, but this issue is making me wonder if I should have bought a Ford instead. It seems that GM is not worried about recalling because of this safety issue, which there are many complaining of the same thing, and my warranty is about to run out.
The contact owns a 2014 GMC Sierra 1500. While driving 40 mph, another vehicle crashed head on into the contact's vehicle. The air bags failed to deploy. A police report was filed. The contact sustained severe whiplash and a concussion, which required medical attention. The vehicle was taken to the dealer. The manufacturer was made aware of the failure and sent an engineer to inspect the vehicle. Shortly after, while driving at an unknown speed, the stabilitrac warning light illuminated and the power steering malfunctioned. The steering wheel jerked violently. The vehicle was towed back to the dealer. The technician diagnosed that all the steering electronic sensors needed to be replaced. The vehicle was repaired. The failure mileage was 19,000.
Was making a right hand turn onto on-ramp, vehicle's brake lights on dash all came on, radio station changed channels and engine hesitated. Warning lights on dash went out, radio stayed on switched channel, engine returned to normal, but service stability track information came up on panel. Service warning went off in about 300 yards, vehicle returned to normal operation.
A D V E R T I S E M E N T S
- Newport News, VA, USA