This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact's client leased a 2019 GMC Terrain from Hertz Leasing Company. The contact stated while her client was driving approximately 60 MPH, the brake pedal was depressed but failed to go down and did not respond. The brake assist warning light was illuminated. The contact stated that her client continued driving and allowed the vehicle to decelerate independently. The contact's client then veered to the side of the road. There was no further information provided. The vehicle was returned to Hertz leasing company who later informed the contact's client that the vehicle had been diagnosed with brake vacuum pump failure. There was no further information provided. The manufacturer was not notified of the failure. The failure mileage was approximately 42,000.
The contact owns a 2019 GMC Terrain. The contact stated while approaching an intersection, he depressed the brake pedal to the floor however, the vehicle failed to stop immediately. The contact stated no warning light was illuminated. The contact stated that the brake assist activated and stopped the vehicle. The contact was able to continue driving to his residence at a slower speed. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the vacuum pump to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 84,400.
- Anaheim, CA, USA
Search CarComplaints.com for these popular complaint phrases...
A D V E R T I S E M E N T S
- Houston, TX, USA