This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Dashboard cracking from driver side to air bag on passenger side could deflate air bag if deployed dealer and General Motors offered no help and they will repair for $1050
Dash cracking above instrument panel and around passenger airbag. If airbag were to be deployed sharp plastic could inhibit airbag or could injure passenger this is a very widespread issue in all Yukon, Tahoe, Suburban, Silverado and Sierra trucks of the 07-12 model years.
Dashboard crack behind steering wheel, at bottom/base of the hump. Crack extends from seam toward driver. This vehicle is parked every day and night in our garage.
- Matthews, NC, USA
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The dash cracked in multiple places including around the airbag, over the steering wheel, around the vent and multiple other areas. I had this repaired because I was concerned with the safety. The repair cost $385.
While driving heard a snapping sound that came from the windshield area, at first thought it was road debris that hit the windshield but there was no visible damage. Upon returning home I did a more through inspection to find a dash board crack over the passenger side airbag.
I have had my vehicle for about 4 years now. I haven't had any issues with it up until July of last year (2014). I experienced my car jerking erratically and had to pull over. The car lost speed and could not accelerate. I had taken it to a mechanic who then said I needed a new transmission. I have had the transmission replaced. About 6 months later the jerking started again on and off, no loss of speed and it would only jerk going form first gear to second. I have not worried about it until now because the car would only jerk every so often. Now my traction control and stabilizer service warning message pops up. I have taken it to several places I have been told that I needed a throttle body, ABS module and both are not cheap to fix they all want to charge me $500- $1200 to fix the problem. I began researching and see that the issue I am having may be due to a manufacturing issue. I plan to take it to another mechanic before I start paying for more costly repairs. If for some reason this is a manufacturing issue, these vehicles need to be recalled before a serious accident happens.
I noticed a small crack in the dash just above the passenger side vent about 2 years ago and has progressively grown into the entire dash being cracked with different cracks going in different directions. I'm concerned that this might affect the airbags causing them to accidentally deploy. I've called GMC and they have no complaint bulletins on this issue. I've called a GMC service dealer and have been told the repair/replacement for this would cost me in excess of $900.
This is another incident that occurred the same week as my last complaint. While driving home from lunch I slowed the vehicle as I was going down a hill, this did not require any use of the accelerator pedal. Upon slowing down my vehicle displayed the following messages: "service traction control", "service stabilitrack", "reduced engine power". the SUV would not accelerate over 15mph requiring my to pull to the side of the road. The vehicle shook violently until I was able to put it in park and turn off the engine. After 10 minutes of sitting on the side of the road I stared the engine again. The SUV started right up but the "check engine" light remained on until the following day. Engine codes lead to a faulty throttle body position sensor which was replaced after the incident on 7/13. I took my vehicle to the GMC dealer today who informed me of the same problem yet again. These are either bad parts or a some bigger GM issue.
While driving to work on the interstate I approached slow moving traffic. Upon slowing down my vehicle displayed the following messages: "service traction control", "service stabilitrack", "reduced engine power". the SUV would not accelerate over 15mph requiring my to pull to the side of the road. The vehicle shook violently until I was able to put it in park and turn off the engine. After 10 minutes of sitting on the side of the road I stared the engine again. The SUV started right up but the "check engine" light remained on. This was a terrifying experience on a busy stretch of hwy 88 outside of Chicago. I hope others do not have to go through this experience.
During normal use on opening the rear lift door open and 1/3 of the way, it stopped and slammed very hard that the window above latch released and popped open. I've checked all the security setting but to date, the door does not open pass 1/3 of the way. Luckily there were no fingers anywhere around the door. This could potentially cause serious injury if one is not expecting the door will slam shut.
The front door handles inside are both peeling and the peeling is sharp metal and on numerous times have caused cuts on the hands of the driver and passenger.
I have 2 separate cracks on my dash, one is located on the passenger side near the airbag, the other one is located on the hump above the instrument panel. The cracks keep getting longer, my dash rattles, it is very noticeable and GM has yet to issue a recall for this problem. I shouldn't have to pay out of pocket for something I didn't cause to happen. I'm beyond frustrated with this situation.
I heard many horror stories of these trucks and how they tend to have a lot of problems. One being the cracking dashes on this body style vehicle. Well after much thought into the matter I chose to purchase a Tahoe / Yukon. I searched for a couple of weeks going to many dealerships and looking at many used trucks hunting for one without an existing cracked dash. Every single Tahoe / Yukon I looked at on the lots had cracked dashes until I found my truck that I purchased without a cracked dash. I hopped on it and bought it that day. Within 6 months my dash had the notorious air bag crack that all these truck get I went to a dealer when it happened and was turned away because my truck was out of warranty and they told me I would have to purchase a new one for full price. After leaving very angry I dealt with the issue. A year or so later my dash has cracked behind the guage bezel. This truck is barely driven and sits under cover not in direct light with only 58,000 miles and is falling apart. Chevy has completely turned their back on these problems and it is an occurrence in 99% of these vehicles. They have chosen to ignore the issue and send customers to fend for themselves and it isn't an issue that we have caused. It's a manufacture defect and they refuse to acknowledge it. You can google 2007+ Tahoe Yukon dash crack and get flooded with thousands of articles and people with the same issue and Chevy has done nothing about it. There is facebook pages setup for this issue also that's how big of an issue it is. I am trying to get these issues fixed for the thousands of people with this problem and we can't get any help. If you look into this I promise you will be amazed at how many people are fighting this problem. Please help us as we feel that our safety is not in gms best interest.
I have a 2007 GMC Yukon that I purchased new from a dealership that is no longer in business. I noticed in October of 2009 that the dashboard was cracked. Over the next few months the cracks got worse and now are in three areas. I contacted GMC and was told to take it into a dealership for them to access the damage. A week after I took it in I contacted GMC again and they told me that they would offer me a 10% discount to have it fixed. I tried to speak to their supervisor and was given the run around and I gave up. Since then the dashboard has gotten worse and pieces of the dash board are breaking off into the dash. When I put my hand on the dash it is not stable as there is a lot of movement. The cracks are also around my airbag on the passenger side in two spots. I'm afraid to let anyone sit in the front seat due to the possibility of the airbag malfunctioning due to a collapse of the dash. There are pieces of the dash that are already breaking off above the drivers side steering wheel. I'm afaid if this side collapes that it could cause a fire, entrapment, accident, injury and or death. I would hope that you understand my concern of me and my families safety. I would be happy to supply you with pictures or bring my vehicle in for inspection. GM told me that they haven't heard of this problem, but when I brought it into the dealership the service guy said he had seen a few like this. I have also found a lot of people on the internet that are having this same this happen to their 2007 Yukon or 2007 Tahoe.
There is a problem with the steering wheel mounted radio controls on some 2007 GMC Yukon denali trucks with the six disc cd changer. One of these controls is suppose to allow you to change the disc that is playing to another one of the six that you have loaded into the changer. On some of these trucks the wrong wiring harness was installed when the truck was built along with the wrong software being loaded into the electronic module. This prevents this control from functioning correctly. Instead of changing the disc that is playing, it simple goes to the next song on that same cd. There is already a control on the steering column to do this. When I brought this to the attention of the service manager at the dealership he said at first that the steering wheel control module was bad and then that the radio was defective. Both items were replaced and the problem remains. He then checked some of the other Yukon denalis that he had in stock and told me that on some of these cars the controls worked properly and on some they did not. He then told me about the wiring harness and software problem. GM's position is that these cars are built properly and they refuse to do anything about it. Page 336 of the owners manual clearly says that this button should change the disc that is playing. I consider this to be a safety problem because now when you want to change the disc you have to take your eyes off the road and look down to the middle of the dashboard and locate a small 1/4" by 1/2" button and push it. This can cause you to drift out of your lane of travel, especially at highway speeds. This, after all, is a primary purpose of steering wheel controls for radios-you can keep your eyes on the road. I hope you will look into this matter and force GM to correct this safety problem.
A D V E R T I S E M E N T S
- Lamar, MS, USA