This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Hyundai Genesis. While driving approximately 70 mph, the engine stalled and all the warning indicators illuminated. In addition, the fuel gauge failed to accurately display the correct fuel level. Southern states Hyundai of raleigh in raleigh, North Carolina was made aware of the failure and requested that the contact schedule a diagnostic appointment. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 64,000.
While making a right turn onto ramp engine falls cuts off and I have no control over steering, breaks or anything. Finally got it on to the side of road and put it in park and it cracked right up. This is very scary. What if I had been going fast down the road and could not stop the car. Someone could be killed like this. I decided to look it up on google and found out that lots of other have had the same identical problems and no mechanic or anyone can find anything. Hyundai needs to be held accountable for this and fix there miss up but of course it will take people being killed first.
Engine will shut off while driving at around speeds of 20 mph. The brakes and steering will stop. Happens sporadically not often but scary. Has had happen about 5 times within a year period.
Every time my car is idle, whether at carport, street light or heavy traffic, the engine runs really rough sounds/feels like it is going to turn off (stop running)also when ac/heater & radio are on it gets worse! it's scary to think I may get stuck in middle of freeway/street every time car is at idle. I've taken it to Hyundai dealer from day one for the issue and even let them know it's still happening every time I take it for engine oil change or other scheduled maintenance and told every time they can't find issue!! I do not remember specific dates, nor did I save all the paper work since I bought the car in 2012! shouldn't dealer have records in their computers? it's been on going since I bought the car in 2012!!
I have a serious issue with my 2012 Hyundai Genesis 5.0 R-spec. I have an ongoing exhaust smell/leak. It is very strong when starting the vehicle and at idle, especially when stopped at a red light. The smell seems to be either raw fuel or raw exhaust that is leaking from somewhere in the system. I have to place my ac system on recirculate or lower a window or the fumes become overwhelming. Once the vehicle is moving the smell subsides. On 01/18/2017 my local dealership preformed an evap service to possibly fix this issue to no avail. A second evap and ac system service on 02/01/17 was preformed and still the problem continues. The dealership says the charcoal fuel tank filter is fine and could not find any leaks in the exhaust system. I believe the smell is coming from the front of the car possibly the exhaust manifold of from the fuel system pluming. The car uses direct injection which is under very high pressure when working. I am worried that to much carbon monoxide could possible build up inside the car and cause an adverse health and safety issue.
- Dacula, GA, USA
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The contact owns a 2012 Hyundai Genesis. While driving approximately 20 mph, the vehicle stalled without warning. The contact stated that the failure occurred on at least five occasions while making left or right turns. Each time the failure occurred, the contact shifted the vehicle into neutral, depressed the brake pedal, engaged the push start button feature to correct the failure, and restarted the vehicle. The vehicle was taken to don moore Hyundai in owensboro, Kentucky to be diagnosed, but the dealer could not determine the source of the failure. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000.
The contact owns a 2012 Hyundai Genesis. While driving approximately 40 mph, the contact had to slow down and the vehicle stalled. There were no warning indicators illuminated. The push start button was depressed and the vehicle started again. The contact also stated that the vehicle stalled two other times. The vehicle was driven to the dealer (thornton Hyundai in lithia springs, Georgia), but the failure could not be replicated. The vehicle had been at the dealer since September 27, 2017. The manufacturer was not made aware of the failure. The vehicle was not repaired. The VIN was unknown. The approximate failure mileage was 92,000.
The contact owns a 2012 Hyundai Genesis. While at a stop light, the vehicle suddenly experienced unintended acceleration. During the incident, the brakes malfunctioned and would not immediately stop the vehicle when the brake pedal was depressed. Moments later, the engine backfired and the check engine indicator illuminated. The vehicle was taken to the local dealer (Hyundai of coconut creek in coconut creek, fl) where it was diagnosed that the engine valve was faulty and needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the transmission was faulty and need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 65,000.
The contact owns a 2012 Hyundai Genesis. While driving various speeds, the vehicle stalled without warning. The contact depressed the brake pedal, placed the vehicle in park, and was able to restart the vehicle. The contact stated that the failure occurred on numerous occasions. The vehicle was taken to rick case Hyundai of roswell, Georgia (11446 alpharetta highway, 30076), but the failure could not could be duplicated. The manufacturer stated that because the failure could not be duplicated by the dealer, no further assistance could be provided. The failure mileage was 51,074.
Engine shutdown and lost steering and brake control when making a right turn. This is the 2nd time this has happened. Details: On both the times, when I was trying to make a right turn at a slow speed the engine shut down and I lost control of steering was well as brakes. I had to put the car in park, in the middle of the intersection and push button to start the car again. Luckily there was nothing in the way (car or a pedestrian), or else there would have been an accident. This could be an even dangerous issue if this happens when making a left turn or when on a freeway. Please issue a recall for this, and have Hyundai fix this problem.
While driving straight on a level city street at night at about 30 mph, without notice or hesitation, the engine completely quit/shut down--no power brakes or steering. I pulled over and the car coasted to a stop. All the lights went on on the dash and headlights stayed on, so there was battery power available. I placed the car in park and it restarted and drove normally. However, this has now happened three times now in last 6 months without warning.--very dangerous.
The contact owns a 2012 Hyundai Genesis. While parked, the vehicle stalled without warning. The vehicle was taken to a local dealer (Hyundai dothan, located at 2329 ross clark circle dothan, al 36301 334-699-6416) where it was unable to be diagnosed due to lack of failure codes. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 48,000.
The contact owns a 2012 Hyundai Genesis. While applying the brakes and coming to a stop, the vehicle suddenly shut off. During the incident, the instrument panel indicators illuminated and the air conditioning fan continued to operate. The contact was able to immediately restart the vehicle. The vehicle was taken to autonation Hyundai located in columbus, Georgia, but the failure could not be duplicated and no repairs were performed. The manufacturer was not notified of the failure. The VIN was not available. The failure mileage was 172,000.
The contact owns a 2012 Hyundai Genesis. While driving 25 mph, the engine stalled without warning. The contact changed the gear to neutral, hit the start button, and the vehicle returned to normal. The vehicle was taken to the dealer (thornton road Hyundai, located at 669 thornton rd, lithia springs, ga 30122; (678) 535-3722) where it was diagnosed that the throttle body needed to be replaced. The vehicle was repaired, but the failure recurred two other times. The vehicle was taken to the same dealer, but a remedy could not be found for the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The VIN was invalid. The approximate failure mileage was 115,000.
3 times over the last 2 months the car stalled while driving at low speeds between 15-25 mph leaving me with no steering or power brakes. This is obviously a know problem as there are many web postings about this dangerous problem. This happened on busy streets while slowing down to make a turn. Today was the 3rd time it happened
The contact owns a 2012 Hyundai Genesis. The contact stated that while driving at 20 mph with the accelerator pedal depressed while making a right or left turn, the vehicle stalled with all the warning lights illuminated. The vehicle was able to restart after the first attempt. The vehicle was taken to local dealer (modern Hyundai of concord, 965 concord pkwy S, concord, nc, 28027) where they were unable to duplicate the failure, nor retrieve error codes from the system. The manufacturer was made aware of the failure, informed the contact that they were aware of the failure, and referred the contact to NHTSA to file a complaint. The failure mileage was approximately 35,000.
While driving home, the car ac started blowing hot and the dash panel lit up, the engine turned itself off and I coasted to the side of the road. After stopping, I pressed on the brakes and pushed the start button and the car started right up and I drove home, no further problems. This was on a las vegas city street. This is the 6th time this has happened in less than a year, twice it was on the freeway! we just picked up the car from the dealership on Friday, today is Monday, they claimed that they couldn't duplicate the problem, but didn't know that I had documented the mileage and they did not even test drive the vehicle!
The contact owns a 2012 Hyundai Genesis. While driving approximately 5 mph and approaching an intersection, the vehicle stalled. There were no warning indicators illuminated. The contact switched to park and restarted the vehicle. The contact also stated that the failure occurred twice on July 10, 2017. The vehicle was taken to orlando Hyundai in orlando, Florida for diagnostic testing and the throttle body was cleaned. The dealer was not able to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 42,000.
This has been an ongoing issue, I know others have reported a similar problem. When coming to a stop in our 2012 Genesis 3.8L the engine will shut off without any warning. This has happened more than a dozen times at this point. My wife took it to the dealer who said this issue couldn't be duplicated. The car has died in traffic and when going around a curve. Power steering is lost when this occurs making it a bit nerve wracking. This is an issue Hyundai needs to address before someone is injured or worse.
The contact owns a 2012 Hyundai Genesis. While driving various speeds, the vehicle suddenly shut completely off. The vehicle was taken to the dealer, but the cause of the failure could not be diagnosed. The manufacturer was notified of the failure. The VIN was not valid. The failure mileage was 52,000.
A D V E R T I S E M E N T S
- Raleigh, NC, USA