This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have taken my car in 4 or more times because there is a slip in the transmission and the car is not shifting properly. This was bought in 2017 with 150 miles, the first occupancy happened within months. I have been told my engine was sensitive and not to let others drive it, turn off the car, or the dealership has been unable to duplicate the error. I took my car in in November 2020 and after a few weeks in the shop, they were finally able to 'find' the issue. I got my car back with a remanufactured transmission, mid-December. The drive home was okay, but since then the issue occurs more frequently. Coming to a stop, the rpms jump, turning, the rpms jump. I am unable to drive 3/4 mile down the road without my car jerking and jolting. This car is not safe. Several customers have complained of the same issue in the past years and even a lawsuit was brought up, but then was dismissed. My car value has dropped almost 50% because of this issue. I am without a car, still paying for my lease, and insurance on a car that does not serve its proper function.
I have had on at least a half dozen times where the vehicle will not accelerate after stopping, and then attempting to accelerate. For example: Leaving a parking lot going onto a roadway attempting to accelerate quickly to get up to the speed limit. Attempting to turn left at a flashing red left turn lane traffic light. The vehicle will roll about 10-20', but will not accelerate, like the transmission is not engaging. Sometimes the engine will rev to 4000-5000rpms. I will quickly let off of the throttle, then it will take off. The engine does not rev every time. The dealership replaced a module on the transmission approximately one year ago, but it did not help. They had it for one day in July 2020, attempting to replicate the problem, but to no avail. The most recent incident with the vehicle where this failure to accelerate occurred was 12/26/2020, where upon leaving a service station onto a four lane road, it once again rolled to 10-15 mph, but would not go while the engine rpms went to 4000. As traffic was rapidly approaching I kept my foot on the throttle, and it finally started picking up speed. This is getting to be a dangerous vehicle to drive.
During acceleration from a stop sign/red light or turning the engine hesitates for approximately 5 seconds after several tries before reaching desired speed. When using cruise control on freeways there is a 10 to 15 second delay when accelerating or passing another vehicle which in one instance caused a near accident on a high speed freeway. My vehicle slowed down causing other vehicles go around me passing from the right side lane. These hesitations have caused me several near accidents and makes me not feel confident when driving this car. I have taken the vehicle to the dealership on many occasions and they report no error codes show up and, the mechanic cannot duplicate the problem. However, the dealer replaced the transmission earlier this year. There has been no improvement. I have reviewed many other complaints of this hesitation problem. Will it take death reports to help us owners? my issue began in 2018 right after purchase and the problem is occurring more often now. No help is in sight when Hyundai and the dealership refuses to admit the problem and makes me and other owners feel like we don't know our vehicles or our own minds!! we need help before a death occurs not after!!
This vehicle has a intermittent acceleration problem which causes a delay in the vehicle movement. The dealer stated they cannot duplicate the problem however the issue does exist. Many owners are having the same problem as I read on line.
- Brownstown, MI, USA
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When accelerating, my vehicle hesitates presenting a safety issue when merging onto highways or making lane changes. Could absolutely lead to an accident, especially the risk of being rear ended. Also when turning, hesitates when speeding up after the turn. Same with stops.
The contact owns a 2017 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the vehicle decelerated independently and stalled without warning. The contact stated that the failure recurred several times and was towed to miller Hyundai located at (4455 vestal pkwy E, vestal, NY 13850) where unknown repairs were provided however, the failure persisted. The vehicle was repaired a total of 6 times by the dealer. The manufacturer was contacted and informed of the failure and offered minimal monetary assistance. The failure mileage was 29,792.
Go through car wash must have under body sprayed type of car wash. I leave P1326 code vehicle goes into limp mode already had wire harness replaced by dealer. Didn't correlate car wash until I recalled getting same one first day it occurred when I brought in for repair. Knock sensor harness when I clear code goes away. Lots of people seeing it happen driving in rain very dangerous reduction in speed takes forever to accelerate when hits new gear dangerous.
My 2018 Hyundai sante fe was purchase 'certified' used from puente hills Hyundai in southern California. About a year into owning my car it began to jerk and felt like I went over a hard bump when I would accelerate from a stop and then began doing it while I would drive up hills. Puente hills Hyundai informed me there was a recall and that the recall would 'solve' the issue. After I got my car back, a few weeks later it started again. But happened less often then before. I recently took my car in and was told that puente hills Hyundai was able to recreate the jerking and would call the extended warranty company to have them come confirm the issue. When the warranty company finally came out, they unsuccessfully recreating the jerking sound and told Hyundai my car is 'safe' to drive and nothing is wrong with it. Hyundai tried to tell me to take the car back since there is nothing they can do to fix the issue since the warranty company said it was 'safe'. I refused to take it back due my safety and the safety of my unborn child and was told they would keep it again to see if they can recreate the jerking and then contact Hyundai directly to see if they'll come check it out. But wasn't guaranteed that they would fix and or be able to solve the issue. I have checked online and seen that several people owning this same make and model have similar complaints and have complained to you guys and was hoping that my complaint will be honored more than it has been at this dealership. The jerking motion happened when backing out of my drive way, accelerating from a stop sign, driving on the freeway, going up hill, or backing out of a parking stop and moving back into drive.
On the interstate, pressed the gas pedal and the vehicle did not and would not accelerate. I tried multiple times. RPM went up to 5000 but shifting the transmission into sports mode and downshifting and upshifting made no difference in the speed of the vehicle. Speed remained the same, engine roared as if in neutral. I pulled off the interstate, cut off the vehicle for several minutes, restarted the vehicle, returned to the interstate and could accelerate. This happened multiple times in 2017 and 2018 both on the highway and city streets. In 2018, taken to pearson Hyundai and could not be fixed because no error codes. After a dangerous, identical incident on the interstate in May 2019, taken to pearson Hyundai. They performed a tcu and ECU software update May 21, 2019. This latest incident is a repeat of the May 2019 problem. The problem is random and unpredictable but occurs on both highway and street speeds. The inability to accelerate without warning will eventually cause an accident. We also own a 2016 Santa Fe sport turbo AWD that has not had any of these acceleration problems. Changes were made in the 2017 model year to the engine and transmission that are impacting acceleration.
There has been some engine noise for 2 months or so.. I then had an oil leak and the dealer said that the engine noise was from crankshaft and maybe a bearing inside. I have 74, 000 miles on vehicle and have a 10 year 125000 mile extended warranty. I was at the dealer today and they gave me the news about maybe crankshaft bearing. The Hyundai motor company has a recall on your site about 2017 Hyundai Santa Fe having defect in a pin in the crankshaft that wears the bearing. This seems like exactly what dealer is telling me. My question is, the recall says that Hyundai motor company recalled 420 2017 Hyundai Santa Fe's that were produced between January 26 2017 and February 13 2017. My Santa Fe was actually produced on January 14 2017, which is only 12 days prior to the start of the official recall production date of January 26. How does Hyundai motor company know that my vehicle was not produced with this faulty pin in the crankshaft that causes bearing failure? thank you very much for this website and I hope someone can enlighten me as to what I may be able to do right now.
When I drive going straight at about 40 to 48 mph on eco mode or any drive mode the car jumps/ jerks like it shifts into a low gear and then goes back into a high gear with no heavy acceleration. If I have it on cruise control at 45mph it will kick back and forth occasionally as if I was slamming on the gas pedal then slightly on the break but quickly.
When the vehicle is stopped, and when starting to accelerate, there are times when I'll experience a 1-2 second delay or hesitation, before the engine/transmission engage. This seems to occur mostly when the wheels are in a turned position. It can be a frightening experience at an intersection, with no power. This has occurred approximately a dozen times.
I purchased a used 2017 Santa Fe AWD on 11/06/2019. The car failed to start on the first attempt at a gas station -- the first time it has happened after purchasing the car. It started on the second attempt, the car drove smoothly to the dmv for registration. About 1-2 hours of driving, the car stalled in town despite accelerating with rpms greater 3. the car became responsive only after stopping and restarting at the curb. I noticed a steady check engine light on the dashboard for the first time after the incident and have been having a jerky ride experience ever since. A call to bluelink confirmed that the car requires a thorough system check involving the power train at the dealership. An appointment has been for 12/4/2019 and the car has been parked.
On March, 19 2019 around 5:00am I was on my way to work like normal. As I was getting on the freeway at about 45 miles per hour my car shut off while driving. I had no power steering but I coasted to a stop in the right lane of freeway turned my car back on and drove about 500 feet and the same thing happen but this time it would not turn back on. I had aaa tow my car to their shop. 3/20/2019 aaa tow my car to cardinaleway Hyundai 2525 wardlow road corona, ca 92882 service: (951) 271-3333 5/13/2019 - [X] I accept Hyundai motor America's goodwill offer of covering the of parts and you covering the labor $1,100 jordan national Consumer Affairs (714) 965-3976 Hyundai motor America 9/16/2019 - new engine is installed | car is ready | I I pay the the $1,100 and pick up my car. 9/17/2019 - brought the car back to dealer. A leak was fixed 2 spark plugs changed 9/18/2019 - I went to pick up my car on 9/18/2019 when I turned my car on the check engine light was
There is a few seconds of hesitation when trying to accelerate at times. From a dead stop or a slow roll when turning, the car will move in slow motion only and the anti slip indicator comes on like you are on a slippery surface even when it's dry. Then it accelerates suddenly. We have come close to having several accidents because of this. We have taken our vehicle in over 5 times and the service departments at two dealerships say they cannot replicate it and brush us off. This is a huge issue and needs to be addressed before someone gets killed.
On March, 19 2019 around 5:00am I was on my way to work like normal. As I was getting on the 60 freeway at about 45 miles per hour my car shut off while driving. I had no power steering but I coasted to a stop in the right lane of freeway turned my car back on and drove about 500 feet and the same thing happen but this time it would not turn back on.
I was making a left turn on to a street going uphill and my 2017 Hyundai sante fe sport AWD ultimate hesitated for approximately 10 seconds. When I pressed the gas I could not get speed. My traction lights blinked on and off. I had to floor the gas to gain speed. This is extremely dangerous. I could have been T- boned or hit from behind if there was traffic on the street.
While I am driving and my car is changing gears, it does fine until its in fourth gear. The RPM will go to about 2,800 until it changes to fifth gear. Onve its in 5th gear the RPM will go into a "neutral" state and rev from 4,700 RPM to 5,700 without any acceleration. This happens when accelerating up a freeway entrance. I have been to the dealership 3X now and all they keep saying is the transmission needs an update. And the adaptive values need to be re- learned. I have now had my transmission fluid filled once and then I paid to get a tranny flush. And adadptive values reset twice. Nothing has changed. I have 38,000 miles and this has been going on for about the last 15,000 miles.
I parked my car parallel to the curb on a city street. I moved the shifter from "drive" to "park". I did not turn off the engine because I was only going to get out for a few seconds to open the door behind me to let some senior citizens to get in the car. I released my seat belt buckle and proceed to open the driver-side car door. As soon as my feet were on the ground and my body was outside of the car, the car started to move in reverse direction. The car was moving fairly quickly because within a split second, I was knocked to the ground by the car door with the left front wheel on top of my left foot. The wheel proceeded to roll over my left ankle, leg, thigh, hip, abdomen, chest, and finally my right upper arm and shoulder joint. The car continued to travel in reverse by jumping the curb onto the side walk and finally stopped by heavy bushes in front of a building. Upon inspection, the shifter had slipped into the "reverse" position. Based on the gradient of the road service with the engine running, the removal of my foot on the brake would have immediately allowed the car to move backward had the shifter was in reverse which would make exiting my whole body out of the car without noticing car movement very unlikely if not impossible, particularly for a 72 year old male who is recovering from an open heart surgery and two brain surgeries. The shifting mechanism and the associated control must be faulty resulting in the "false park" position.
A D V E R T I S E M E N T S
- Houston, TX, USA