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2002 Hyundai Sonata suspension NHTSA complaints: Suspension

NHTSA — Suspension Problems

2002 Hyundai Sonata (Page 1 of 2)

10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
111,812 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Hyundai Sonata suspension problems

suspension problem

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2002 Hyundai Sonata Owner Comments (Page 1 of 2)

problem #31

Sep 142013

Sonata

  • 129,000 miles

A D V E R T I S E M E N T S

After having increased difficulty controlling the car, I took it to my tire dealer for an alignment and was told that they could not help me because the frame was "broken" and was shredding my rear tires. I called Hyundai corporate and was told that there was a recall on the subframe and was advised to take the car to my local dealer for inspection. Upon inspection, I was told that it was covered on the recall and left it with them for two days for repair. When I picked the car up, I was told that the front was repaired at no cost to me, however, the rear (which is what I went in for) was in very bad shape but it was not covered and would cost me $1,500 to repair it. I cannot understand how the front of a frame can be part of a recall, but the rear is not. "???" and I cannot understand why the local dealer didn't call to tell me this before he did the work on the front. Had I known how much it was going to cost me, I would have told him not to bother. Should I choose to keep the car, in addition to $1,500 to repair the rear frame, I will also need to buy two tires to replace the two which this rear frame is shredding. Unbelievable.

- Meriden , CT, USA

problem #30

Aug 212013

Sonata

  • 89,727 miles
The contact owns a 2002 Hyundai Sonata. The contact stated that while driving over a pot hole at approximately 25 mph, the vehicle began to pull to the left independently. The vehicle was taken to an authorized dealer, who informed the contact that the front end sub frame cradle was completely fractured. There was a recall associated with NHTSA campaign id number 09V124000 (suspension) however, the contact's VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the problem. The approximate failure mileage was 89,727.

- Warsaw, IN, USA

problem #29

Sep 282012

Sonata 6-cyl

  • 260,000 miles
My car had been experiencing pulling to the right and I was replacing the right front tire every week. It felt as if the tire was going to fall off. I took it to my dad whom in turn got a mechanic to look at it. The mechanic said that the K frame was broken. He tried welding it. The weld held for about two weeks. After researching the problem I found that there is a recall and settlement from Hyundai. I called the customer service department who in turn gave me a case number and had be take the car to the dealership. They inspected the car and determined that my car didn't fit the criteria. I'm confused by the fact that so many vehicles like mine have the same problem but they don't fit the "criteria". something is wrong. And it's more than corrosion or the lack of.

- New Market, AL, USA

problem #28

Jan 192013

Sonata

  • 130,000 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Hyundai Sonata. The contact stated that after installing a new axle on the vehicle, he was informed that there was internal corrosion of the front sub-frame and thinning of the sub-frame steel. The contact was informed of a recall for NHTSA campaign number: 09V124000 (suspension). The manufacturer was notified of the failure. The vehicle had not been repaired. The failure and current mileage was 130,000.

- Largo, FL, USA

problem #27

Mar 212013

Sonata

  • 161,000 miles
After having repairs done under campaign 089 sub frame corrosion by Hyundai and paying $500 for axle repair, 2wks later the opposite wheel collapsed out of the ball joint. $900 repair bill and dealer indicated this was not related to the sub-frame recall. This is now 2 incidents where the wheels fell off the car while the driver was driving the car. Both were thankfully at low speeds in a parking lot.

- St Joseph, MI, USA

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problem #26

Feb 222013

Sonata

  • 161,000 miles
Wheel collapsed into wheel well - repaired under campaign 089 sub frame corrosion by Hyundai. Still had to replace axle and axle boot - $500 dealer repair.

- St Joseph, MI, USA

problem #25

Mar 042013

Sonata

  • 184,000 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Hyundai Sonata. The contact stated that while driving at various speeds, the vehicle would veer to the right and would also fail to shift into gear. The vehicle was taken to an independent mechanic, who diagnosed that the front passenger side axle was fractured due to corrosion of the frame. The manufacturer was not made aware of the failure. The vehicle was repaired. The VIN was not available. The failure and current mileage was 184,000. Updated 5/7/13 the consumer stated the repair cost was reimbursed. 05/17/2013

- Louisville , KY, USA

problem #24

Jan 252013

Sonata 4-cyl

  • 156,000 miles
The right side sub-frame of my 02 Hyundai Sonata I just found out has rusted through and the lower control arm has separated causing the axle to pop out, this happened as I was driving and almost caused a wreck... I thought I need alignment but, found out that I need replace subframe. The car is very well maintained and even though it was once in a northern state (that's where I bought it..in New York) I do not think this uneven rusting of the subframe is normal. I checked and found that there was actually a recall of this vehicle for the exact this same reason, I am planning to call Hyundai.

- Hinesville, GA, USA

problem #23

Jan 022013

Sonata 4-cyl Diesel

  • 127,000 miles
The right side sub-frame of my 02 Hyundai Sonata we just found out has rusted through and the lower control arm has separated causing the axle to pop out, this happened as I was driving and almost caused a wreck...the car is very well maintained and even though it was once in a northern state (that's where I bought it..in S.Dakota) I do not think this uneven rusting of the subframe is normal. I checked and found that there was actually a recall of this vehicle for the exact this same reason, I called Hyundai and the representative lied to my ear that it was not covered by that recall and that I should take to the Hyundai dealership and pay for the repair myself. This is unconscionable and shouldn't be so. I wish I can get some help.

- Birmingham, AL, USA

problem #22

Jan 152013

Sonata

  • 85,000 miles
The contact owns a 2002 Hyundai Sonata. The contact stated that while having the vehicle serviced, it was found that the sub frame was rusted. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the vehicle was not included in NHTSA campaign id number: 09V124000 (suspension). The failure mileage was 85,000.

- Fairfax, VA, USA

problem #21

Jan 142013

Sonata

  • 125,000 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Hyundai Sonata. The contact stated that while driving approximately 20 mph, the front passenger tire started to wobble. The contact was able to be move off the roadway and the vehicle was towed to an independent mechanic. The mechanic advised him that the sub frame was fractured due to corrosion and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and advised him that the vehicle was not included in NHTSA campaign id number: 09V124000 (suspension). The failure and current mileages were approximately 125,000. The VIN was unavailable.

- Red Oak, IA, USA

problem #20

Jan 022013

Sonata 4-cyl

  • 130,000 miles
Our son who was driving our Hyundai 2002 Sonata noticed that the steering wheel was loose and it felt like the car was pulling and needed an alignment. We took it in to have an alignment and the mechanic called us and told us they were unable to do an alignment and that the problem was much more serious than that; they told us that the cradle rusted through and that it was unsafe to drive. Because of this it also did damage to the tires. We now have a vehicle that is unable to be driven because it is not safe. I shutter every time I think what may have happened to him or his friends if he had been on the road or god forbid driving down the interstate. We live in a state where snow is a part of our lives; we always worry about driving on snow and ice but we should not also have to worry that our vehicle's cradle will rust through potentially causing harm or even death.

- Tea, SD, USA

problem #19

Jul 302012

Sonata 6-cyl

  • 165,000 miles
My son was driving the vehicle at 45 mph and heard a loud pop in the right front end of the vehicle and immediately afterwards the vehicle veered of to the right and on to the side of the road he was able to maintain control somewhat but if there had been pedestrians in that area I am not sure there would have not been serious consequences, the car was driven slowly to the nearest Hyundai dealer for assessment and after assessment the dealer stated that the sub-frame has rusted out to the point that the right front wheel could become detached thereby possibly causing a potential catastrophic failure or loss of control of the vehicle and unknown consequences, dealer has submitted information to Hyundai Corp, the vehicle has an active recall on this particular safety defect. Recall #089 issued in April 2008. We are awaiting Hyundai response as to the status of our recall request as of 08/01/12.

- Conway, SC, USA

problem #18

Jul 022012

Sonata 6-cyl

  • miles
2002 Hyundai Sonata. Consumer writes in regards to corrosion and rusting of the sub frame recall. The consumer stated the vehicle was originally purchased in Illinois. However, she purchased the vehicle used in Kentucky, which is not one of the recalled states. Hyundai customer service informed the consumer her vehicle was not included in the recall, due to the production date. The consumer believed the vehicle should be included in the recall, as she has pictures showing the corrosion and rusting of the sub-frame, which has since rendered the vehicle inoperable. According to a local repair shop, the vehicle has rusted all the way through the sub-frame on the passenger side, which is why the vehicle could not be aligned and caused such horrible wear on the right side tire after months of purchasing them. Updated 08/15/12

- Shelbyville, KY, USA

problem #17

Mar 132012

Sonata 4-cyl

  • 122,000 miles
My wife was driving home from work on a county road doing approx. 45 mph. The front right tire suddenly tilted 50 degrees inward and she lost control of the auto. After nearly missing a telephone pole, she plowed into a corn field and came to a sudden stop. She suffered a sprained wrist from steering wheel "whip" and bruised her knee in the accident. Upon examination by the mechanic, he found that the a frame on the right side had broke in half. The metal in the frame had rusted from the inside out making it difficult to see by previous under-carriage repairs, such as tire change, oil change etc. The car has had superb maintenance throughout its history and has been bought and sold within the same family since being bought new by the son in 2002. We love the car and have enjoyed the 123,000 miles of driving but are very disappointed with Hyundai because we have no record of ever receiving a recall on this vehicle. Hyundai has decided to repair the vehicle free of charge but has not said whether they will repair the body damage or the transmission if damaged from the incident. We could not get move the shifter after the incident.

- Saint Paul, IN, USA

problem #16

Feb 222012

Sonata 4-cyl

  • 104,000 miles
2002 Hyundai Sonata failed at 6 mph turning a city street corner. The axle and ball joint fell off, taking the right front wheel with it. This car was 'repaired' a few years earlier when it was recalled for undercarriage rust. They sprayed a rubberized coating on the undercarriage, and told me I was good to go! we all know, there is no way to stop rust.

- Bloomington, IN, USA

problem #15

Feb 142012

Sonata

  • 155,000 miles
The contact owns a 2002 Hyundai Sonata. While driving approximately 15 mph, the vehicle unexpectedly came to a complete stop after a loud noise emitted outside of the vehicle. The contact inspected the vehicle and noticed the front driver's side collapsed with the tire positioned outwardly. The vehicle was towed to an independent mechanic who stated the sub frame and lower control arm needed to be replaced. The mechanic recommended the vehicle be repaired by an authorized dealer. The vehicle was taken to the dealer for diagnostic testing and to be repaired. There was a NHTSA recall campaign id number, 09V124000 (suspension); however the part was unavailable and the consequence occurred while waiting for the part. The manufacturer was not notified of the problem. The approximate failure mileage was 155,000. The VIN was unavailable.

- Louisville , KY, USA

problem #14

Nov 072011

Sonata

  • 101,978 miles
Monday, 11-07-11, right front tire blew out while driving 45 mph. The inside inch of tread and sidewall of the tire had extreme wear down to the metal wires. This condition was not observable from the front or side of the car. The remaining tread showed normal wear. The left tire shows some of the same abnormal wear pattern as the right, leaving me to believe there was an alignment problem. Tuesday, 11-09-11, replaced front right tire. Wednesday, 11-10-11, scheduled an alignment with Firestone complete auto care. However, after examining the vehicle, I was told by their mechanic that the front right frame was cracked and separating, and the car was not safe to drive. Contacted myrtle beach Hyundai (mbh)to explain problem, and to schedule a service appointment. Thursday, 11-11-11, mbh confirmed that the frame is cracked and separating. Told us that it would be replaced at no cost to us because of a recall, and that currently the car is not drivable. However, we were told that a new replacement frame part would not be available until the end of next week. Also, we would have to pay for any associated parts to replace the broken frame, such as bolts, bushings, and etc. If they needed to be replaced. Furthermore, we were told that mbh would not provide us with a loaner vehicle during this recall repairs, and we would have to rent a vehicle for at least a week. We are on extended vacation at myrtle beach, SC and only have this car as our only means of transportation. Rented a car from enterprise rent-A-car for the week at $156.99 plus taxes, etc. If car rental is necessary longer than the week, the cost is $29.99 plus taxes, etc. Per day. In conclusion, the recall remedy of this potentially serious situation, as may be stated to be "free or no charge" to the vehicle owner, it is not inclusive of all the related expenses associated with the repairs.

- Ashtabula, OH, USA

problem #13

Sep 102010

Sonata

  • miles
The contact owns a 2002 Hyundai Sonata. While driving approximate 65 mph and attempting a turn, the contact heard an unusual scraping from the front passenger side tire. The vehicle was taken to a local repair facility where the mechanic advised that the under carriage of the vehicle had rotted. The contact located NHTSA campaign id number: 09V124000 (suspension) but was advised by the manufacturer that because the contact resided in South Carolina, the recall would not be honored because it was not a salt belt state. The contact stated that the vehicle was purchased used in Ohio which according to the recall, was a state in which the recall would be honored. The vehicle was not repaired. The failure and current mileage was unknown.

- Loris, SC, USA

problem #12

Jul 152010

Sonata

  • 98,000 miles
My 2002 Hyundai Sonata gls, originally purchased in New York and now registered in Florida, right front sub-frame is severely rusted, cracked and now almost gone. Steering is extremely erratic and suspension sagging drastically on right wheel. Vehicle is extremely unsafe to drive. NHTSA campaign id: 09V124000 summary covers this vehicle, however Hyundai says this VIN ([xxx]) is not covered by recall no. 089 and could not explain why. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Navarre, FL, USA

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