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10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
56,614 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Jeep Compass body / paint problems

body / paint problem

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2011 Jeep Compass Owner Comments

problem #4

Jan 222016

Compass

  • 84,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Jeep Compass. While the vehicle was being state inspected, the contact was informed that there was excessive corrosion to the rear subframe of the vehicle. The vehicle was taken to an independent mechanic to be inspected. The contact was informed that the entire subframe needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 84,000.

- Altoona, PA, USA

problem #3

Apr 302015

Compass

  • 98,000 miles
I started up my vehicle and the etc light came on, let me remind you that it's been going on and off every day, well, I put the car in drive and as soon as I let off the brake, my car accelerated to 4 RPM's and I hit the back end of a family friend who was parked in the drive way. I had the body/mechanic shop take a look at it while repairing the body, and they had no for sure answer. I have had 5 different mechanics look at it and had my codes ran more than once. It's ridiculous. The etc light is on constantly. It's all a matter which day its going to accelerate on its own and which day its going to lose power. This is ridiculous. I have called Chrysler multiply times. My argument is the fact that it isn't something that I have done to the car. What if something was to happen and it came on when I was at a traffic light, somebody is walking across the road and my car accelerates. That family is going to sue me and my insurance and my insurance is going to sue Chrysler. It's so pathetic, it costs almost $100 just for them to tell me what's wrong. Then, lord knows how much it will take to actually fix the problem. We have already spent almost $500 trying to fix the problem ourselves and that obviously isn't working. I hope that they're are others who are experiencing this problem so we can get it fixed which it what should've been done a long time ago. There are plenty of complaints online and none of which have found a fix to the problem. My car now has 114,000 miles on it and I still have 4 years left to pay on it. And quite frankly, due to this issue I will probably never buy another Jeep again, chrsyler as a mater of fact. I hope nobody has gotten hurt though! thanks! cierra wall

- Green Forest, AR, USA

problem #2

Oct 302012

Compass 4-cyl

  • 34,055 miles
The exhaust hanger allowed the exhaust to shift up into the bumper causing the rear bumper to melt/burn. My family's lives were put in danger and my bumper was ruined because of this engineering defect. [xxx], CEO of Town & Country dealerships in Oregon sent an email to warn his customers of this problem stating the following: "dear patriot and Compass owners, .... something of concern that we feel we should share with you. The issue has to deal with the exhaust pipe on (non limited) models. In particular those models that do not have chrome tip extension on the end of the exhaust pipe. We have noticed on certain vehicles, that if by chance you should run over an object, or if something hits the pipe or muffler, it can cause the pipe to shift upward. It potentially may lock and position itself approximately 2 inches higher than it normally should. This may cause the exhaust to hit the back of the plastic bumper cover and cause it to get extremely hot. It may cause the bumper to potentially melt and burn. There have only been a handful of cases nationwide; I believe less than 3 from what I have been told... please note that the manufacturer has not come up with an official fix... [xxx] at this time Chrysler refuses to issue a recall or warn consumers, clearly placing those Jeep owners lives in danger. Chrysler will not take action to fix the fire hazard vehicles they are selling unless the government makes them. Videos are available on youtube by searching "Jeep Compass bumper melting" and "Jeep patriot bumper melting." Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Stover, MO, USA

problem #1

Sep 152012

Compass

  • 10,400 miles
As I was putting items in the rear of my Compass the rear hatch fell on my back. I saw it start to come down and caught it with my arm and tried to lift it off of me, but it would not stay in the upright position. The dealership has ordered and received the parts on September 21st, however Jeep is waiting for more information to replace the hatch struts, as I have been having problems since January with the rear hatch rubbing the paint off of the bumper as well. If I would not of seen this come down on top of me and was able to catch it before it hit my back, it could of seriously injured me. Or if a small child would of been lifting it, and it fell on them, it would of crushed them as the rear hatch is very heavy with bad struts. There is no reason these struts should of failed as the car is only 15 months old and 10400 miles.

- Susanville, CA, USA

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