really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
34,600 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Jeep Compass seat belts / air bags problems

seat belts / air bags problem

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2011 Jeep Compass Owner Comments

problem #5

Nov 012016


  • 98,000 miles


The contact owns a 2011 Jeep Compass. The contact received notification of NHTSA campaign number: 16V668000 (air bags, seat belts); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated the horn, which was located in the same area as the air bag, failed. The approximate failure mileage was 98,000. The manufacturer was made aware of the failure. VIN tool confirms parts not available.

- Lutz, FL, USA

problem #4

Mar 182015

Compass 4-cyl

  • miles
Jeep dealership in Virginia beach, tried to install recall software, however would not fix problem. The dealership said it was my problem and needed to pay for a new ocr module (400.00) since my Jeep will not let the install of the recalled software be installed. I've call Chrysler, they've assigned me a case number. I've called back daily and I keep getting the run around. They insist a supervisor will be calling me. Nothing after a week and a half. This is a safety issue and I can't get any help from Chrysler/Jeep.

- Virginia Beach, VA, USA

problem #3

Nov 182014


  • 48,000 miles
Was traveling approx. 25 mph and was unable to stop due to slippery road conditions and hit car in front. Air bags did not deploy.

- Davisburg, MI, USA

problem #2

Nov 152012

Compass 4-cyl

  • 23,000 miles
I hit the wall and the air bags did not come out.

- St.Clair Shores, MI, USA

problem #1

Dec 062011

Compass 4-cyl

  • 4,000 miles
Involved in side impact vehicle collision on passenger side of my 2011 Jeep Compass. Side air curtain did not deploy resulting in my wife being knocked unconscious and suffering a concussion from hitting the passenger door glass. Impact was to her door and should have set off the air bag system and avoided her injury.

- Kansas City, KS, USA

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