This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Jeep Compass. While driving 75 mph, the automatic transmission warning indicator illuminated and the vehicle independently shifted from high gear to a lower gear. The contact stated that the transmission overheated. The contact turned the vehicle off and back on; however, the failure recurred. The vehicle was taken to the dealer to be diagnosed. The mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 36,000. The VIN was not available. Updated 11/29/16
While driving 70 mph down I4 the automatic transmission light came on, vehicle would not accelerate anymore and was forced to pull over to wait for the vehicle to cool down. This is the 4th time this has happened with the vehicle since buying it brand new in 2013. The issues starting in April 2015, with 35000 miles on the car. Jeep continues to say that they cannot replicate the issue.
The contact owns a 2013 Jeep Compass. While driving approximately 70 mph, the transmission warning light illuminated and the contact heard a whining sound emerging from the transmission area. The contact had to merge to the side of the highway to a complete stop. The contact let the vehicle cool down for approximately 15 minutes and it resumed normal operation. The failure recurred three other times before the contact reached his destination. The vehicle was driven to the dealer, but they could not duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.
I already filed a complain about this incident. My purpose now is to notify the incredibly bad customer service and interest the Chrysler Corp took regarding this incident. To start, they played every excuse to avoid going to the body shop to inspect the Jeep, and I kept telling them there was a burning smell right before the accident happened and the Jeep started malfunctioning and speeding on its own. When they finally got to the shop, I understand the review was a very superficial one and of course, their conclussion was that nothing was wrong with the car. In a word, they did not bother trying to find out why the burning smell, if some electrical or circuit was bad, they just did not care. This lack of interest from them about the possibility of avoiding future accidents that may result in loss of human lives or bad injuries got me very upset to a apoint that as soon as the Jeep got out of the body shop and was repaired, I traded it for a reliable vehicle, and I surely do not recommend anyone I know to buy a car mnanufactured by the Chrysler group.
Early morning. Going N on I-75, exiting on exit 22 (glades parkway). Slowing down to exit, my daughter perceived a burning odor inside thecar, I tried to keep reducing the speed but the car accelerated by itself and the steering wheel locked, the exit curve was in front of us and thanks god we crashed into the sidewalk border, where the car went over the grass with the front right wheel, scratched the underneath and that allowed us to get out of the grass and stop the car. I am truly scared of getting into that car again. As a mater of fact, just thinking what may have happened, I do not want that car anymore, so I want to know what options do I have. Axle, suspension system, rack & pinion, bearings, wheel, engine supports, and more damaged.
- Miami, FL, USA
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Entered bank parking to use atm machine, at that time when stepped on brake to stop the car, it accelerated like someone was stepping on gas pedal. At that time I tried to stop the car by shifting into another gear and also tried pulling key out of the ignition. At that time knew I had to get car stopped without hurting anyone, so there was a wooded area behind bank, I ran car into area that had huge rocks which I ran over and therefore hit a tree head on to stop my car. The car was still running would not shut off and would not still charge gears or car would not shut off and the air bags did not deploy (any of them). Not sure if this is a brake, engine, transmission, computer, air bag, or a combination problem.
A D V E R T I S E M E N T S
- Fishers, IN, USA