This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The vehicle was traveling on a highway, when suddenly a loud "pop" noise (unknown origin) was heard. After pulling safely to the side of highway, a large pool of fluid was noticed underneath the vehicle, smoke began coming from under the hood and within minutes the entire vehicle was engulfed in flames and a total loss. The car had previously been serviced with oil change and fuel injection cleaning two weeks prior (3/4/2017). No prior mechanical issues. Approx 39,000 miles on odometer
I've had to replace all 4 bearings, the 4 wheel drive went completely out during big snow in 2016, the rutter valve had gone bad(which costs over $400., having to replace alternator, and various other things... this Jeep had been nothing but a pain since I've had it and I bought it new. They are junk and the whole vehicle should be recalled.
I have owned this Jeep Compass since July 2014 in the time I have owned it, it has lost power and stopped functioning as I was driving betweeen 55 and 65 miles/ hour 4 times on a very busy 5 lane highway. 1 of those times I had to have it towed. The other times after leaving it sit for approximately 30 minutes, it would restart.the time it was towed, the only thing they could find is the battery was low so they replaced it. Another time at 33,000 miles, they found the transmission was failing so they replaced the transmission. Last month, it died again in the same busy highway and we were almost hit by an 18 wheel truck while trying to get it off the road. I let it sit for 30 minutes and it started again just like the other times. I took it to wallace Jeep in stuart Florida where the service manager did a diagnostic on it and said he could find nothing wrong. I have not driven it on the highway now for weeks because I fear the transmission is going out again and am afraid of being hit in traffic. It now has 66000 miles on it so this transmission has about the same mileage on it as the original did. I a opened a case with Jeep and can never get them to call me back I am thoroughly disgusted with this vehicle and would never buy another Jeep as long as I live. Not sure what to do next! so not fair that I am stuck with this death trap! I previously owned 3 different Grand Cherokee with no issue, but this Compass is a worthlesss, dangerous, pole of junk! I loathe this vehicle!
The contact owns a 2014 Jeep Compass. While driving 30 mph, the vehicle stalled and the engine, throttle, and skid warning indicators illuminated. Also, the vehicle would slow down and stop several times during the day. The contact also stated that the rear driver's side window would automatically go down without warning while driving. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was approximately 27,000.
Exited car with car keys in hand leaving car unlocked with windows all up walked about 10 feet away car starts by itself and then locks the doors I run back to car unlock it put the key in ignition and turn it off and quickly exit car it hasn't done this again been about 2 weeks ago now I M notified of airbag recall with no solution very scary understand this type vehicle cranked up and back over owner please help was waiting to take it back to dealer in titusville fla yet I now live 3 hours away scared to drive this new car but have no backup.
- Lake Placid, FL, USA
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The vehicle is 2years old with 18000 miles, 3 safety recalls, kelly Jeep has had the vehicle for 8 weeks, we picked it up twice only to bring it back the next day, can not fix the problem, very dangerous shuts off while you are driving, safety issue, we would like to get a new vehicle
The contact owns a 2014 Jeep Compass. While driving the vehicle 50-55 mph for approximately one hour, the vehicle independently decelerated to 15 mph. The transmission failure indicator illuminated on the instrument panel. The contact stated that the failure recurred several times. The vehicle was towed to the dealer where it was diagnosed that the failure was caused by a safety feature to prevent the engine from overheating due to excessive driving. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 25,440.
The contact owns a 2014 Jeep Compass. While operating the vehicle, smoke and flames emitted from under the hood. The fire department extinguished the fire. No injuries were reported. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 40,000. The VIN was not available. Updated 07/12/16
The contact owns a 2014 Jeep Compass. The contact stated that while driving at approximately 60 mph, the vehicle started shaking as the etc warning indicator illuminated and the engine stalled. The vehicle did restart. The failure recurred numerous times. The vehicle was taken to a dealer where the diagnosis was unknown. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.
The contact owns a 2014 Jeep Compass. The contact stated that the engine stalled numerous times, while driving. The vehicle lost acceleration and the check engine warning light illuminated, while driving at approximately 30 mph. The vehicle was taken to the dealer where the computer software was reprogrammed. The manufacturer was notified of the failure. The approximate failure mileage was 52,000.
The contact owns a 2014 Jeep Compass. The contact stated that the vehicle failed to start and the key hesitated to turn to the on position. The oil pressure warning light illuminated. The contact stated that when the vehicle did start, it did not accelerate over 5 mph for the first mile driven. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 22,000.....updated 01/13/16 the consumer stated the problem is still occurring. Updated 1/22/16.
I was driving approximately 10 miles an hour in a parking lot and my engine stalled and began to smoke. I reached out to the dealership where I purchased my vehicle first and no one would return my car. There is an additional recall that impacts my vehicle which has to do with the hijacking of the vehicle navigational system/blue tooth. I cannot get resolution from the dealership. State line Dodge Chrysler Jeep dealer #45636/45636
The contact owns a 2014 Jeep Compass. While driving at 20 mph, the vehicle stalled without warning. The contact stated that the vehicle was able to restart after the initial attempt. The vehicle was taken to the dealer where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 33,000.
I was slowly pulling into a parking space in front of local pharmacy. As I was about to put the SUV into park the vehicle suddenly accelerated with my foot on the brake and then jumped two curbstones and went across the front entrance to the store and then hit a parked Toyota SUV and pushed the vehicle back four feet and then finally came to a stop.
Have initiation switch problems. The engine will need catch when the steering wheel isn't perfectly straight while the vehicle is in park. I can shift to other gears from, park but the engine will not start. If the steering wheel is straight, I have no problems.
I've bought on August 2014 from an italian dealer model Jeep Compass crd 2.2 model 4X4. Driving Saturday 21 June on the highway in Milan-italy, the engine suddenly shut down, leaving me hold in the middle of the highway rows, with extreme danger for my me my family and the vehicles arriving. I was simply told by the dealer that the issue was a chip. Even they didn't want to make a test drive on the road. Only when I barely asked forcing them to do it, they agreed. As I heard about us recalls from Chrysler Jeep Compass 2014 models due to the same issue, what can I do here in italy" just hoping that my and lives of my family is now safe and no more depending on a chip which shut down the engine during driving suddenly" please let me know!
I purchased a 2014 Jeep Compass for my daughter from palmer's airport Hyundai in mobile al in February 2014. We have been having several issues with this vehicle. It started out not wanting to crank properly. It was then taken to roundtree dealership in mobile where tech [xxx] stated they could not find anything wrong with it. About 2 weeks later she took it to brooks motors in jackson al. They stated they started the Jeep approximately 50 times and found no problem. We then contacted Chrysler corps. To see if they could help. She has been speaking with [xxx] about the Jeep. About 3weeks ago the air conditioner stopped working properly. We were then supposed to take it back to brooks for repair and would receive a loaner until repairs were made. When she arrived they pretended they knew nothing about her coming and treated her very rudely so she left and contacted [xxx] once again. [xxx] then instructed to her to take it to [xxx] in daphne al. With an appt. And was supposed to receive a loaner if needed. My daughter arrived at 8:00 am and asked for [xxx] who did not know anything about her appt. A tech named [xxx] went ahead with appt. After inspecting the vehicle he told her they had to send info up to Chrysler to see what repairs could be done because this issue has been seen in other vehicles and would call her and let her know. [xxx] called her back the next day stating there was nothing they could do no recall has come down yet as to how to fix crank issue and ac. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
On 4/26/2014 I was driving on a 4 lane road at 30 mph when car started acting sluggish and jerky. I pulled to the farthest right hand part of the road and car then completely died. Was able to coast to the shoulder and 3 men assisted me in pushing car out of the of the road. Car would not start and had to be towed/ flatbed to dealer. Car is 8 months old with approx 11, 000 miles. The dealer stated it was the ignition coil. When they tested it they found no spark, dtc for coil ionization P2302. Tested and found no power at coils. Tested and found blown fuse, replaced fuse and tested, blows fuse after 30 seconds. Tested and found 4 coil melted/grounded. Coil would not come out due to meltage. Had to break coil and remove debris from tube. They replaced coil. Dealership stated they have not come across this before. Received vehicle back on 4/29/2014.
I bought my car 2/5/14, brand spanking new (only 35 miles on it). I was stopped at a stop light at night far away from my home waiting for it to turn green. At this point the car has about 365 miles on it. The car jerked a few times but sounded like it was about to take off, like it was shifting by its own. Car did not RPM. It stopped jerking however happened again a few seconds later. When the light turned green, the car would not go anywhere. I had to press on the gas for a long time before the car decided to move or even shift into a gear. Car would move but only in 1st gear, it RPM'd all the way to 4. the temperature gauge showed that the car got hotter than usual. Once I found a safe place to park, I idled into a angle parking spot and by then the car wouldn't move anymore - solid engine light came on. Once I got a hold of the dealer they gave me instructions for towing. As soon as the car was put on the flatbed tow truck, all you could see was transmission fluid all over the ground. It looked like blood, everywhere. That happened on 2/12/14. It is 2/25/14 - car is still at the dealer waiting to be fixed, apparently parts are national backorder and I am angry. I had my car for 8 days; dealer has had it going on 13 days now. At least, though, I am thankful it did not happen on the expressway or what not. I could have died. The transmission is not safe; could potentially cause an accident.
Vehicle was driven at 60 mph on interstate. Vehicle's engine stalled causing sudden drop in speed to 25 miles mph. Vehicle was then pulled to a complete stop, placed in park, then turned off. Once the vehicle was restarted engine light was illuminated. Vehicle was then driven off of interstate where it stalled an additional 4 times within 10 minutes of operation.
- Lacey, WA, USA
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- Humble, TX, USA