This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I took the Jeep last year to get the rattle fixed. They fixed it, but on the 1/12/02 I took it back for the same rattle. I don't believe they fixed it, just tightened the linkage up. My wife and I spent 7 hours at landers without anyone contacting us about what the problem was. They also broke a bolt off in the block that holds the exhaust manifold on, again we weren't informed. Our warrenty covered the exhaust problem, but landers said that the linkage wasn't covered even though they had worked on the linkage less than a year ago. They are supposed to cover any repairs they make for a year, but they didn't honor this. We spent 7 hours waiting for the Jeep to be repaired. They offered us a rental to get us home, but didn't offer any gas money or anything for our incovience about driving 150 miles (one way). I'm a gunsmith and make $30 a hour and I was away from my work for 20 hours because of landers not informing me of how long the repairs would take. Now I'm behind with my work and having to work16 hours a day to catch up. I would like some comp. For my time lost. Also my wife went with me to landers and sat through their lies, and she lost work time also. Landers is supposed to have a five star rating toward their customers. We were treated like unwanted step-children. Landers didn't offer to supply us with Transport to go get something to eat, inform us of the problems with our Jeep, and charged us $69.97 for labor and $24.97 for parts, that shouldn't have worn out after 27,100 miles unless they damaged when they 'fixed' the linkages the first time. I know I'm not improtant to them, but I believe they destroyed the bushings the first time they worked on them, and broke the manifold bolt trying to tighten it down causing them to have to pull the head off the motor head off the engine to get to.
1. the transmission has started jumping in and out of 3rd gear in the 32 to 50 mph range. Bubbles are present in the fluid indicating a seal is failing. Repair estimate at this time is over $1000. This failure in snowy driving conditions causes vehicle control problems.2. passenger seat belt retracts intermittently. The passenger will lean forward and back may not notice the seatbelt has not retracted. This can certainly cause serious injury or death in the event of an accident. 3. sudden acceleration at idle. Vehicle idle will jump from 1.5K to 3K without warning. Obviously a serious safety hazard. 4. anti-sway bar link failure. This is perhaps the most insidious failure. The stabilizer bar link ball will corrode in the socket and cause it to separate. The rubber boot around it covers the failure. When an emergency turn is required, the Jeep will sway violently. I talked to the Chrysler parts attendant and he said he sells about 12 a week to those lucky enough to notice the failure. For those who do not notice this, it is a time bomb. The parts attendant told me I would be back soon to replace more. What he said is true.
First off, my airbag light would come on and then the gauges would shut down. I took the Jeep in once, they said they didn't see any problems and couldn't fix it if they didn't see it. Next, I was driving the Jeep, had stopped to get gas, then started to drive and suddenly, the Jeep no longer would move. There was a horrible smell, and I had to have the vehicle towed at 9 P.M, 6 hours from home. The vehicle is still in the shop, and I don't know when they'll be through with it!!
When the vehicle is shifted into gear it will not go all the way into gear. Also, there is a clunking noise, the gears mesh together improperly. The dealer has been notified. Owner has notified the manufacturer.
A D V E R T I S E M E N T S
- Omaha, NE, USA