This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owned a 2014 Kia Soul. The contact stated that while driving at approximately 25 mph, there was a complete loss of steering control causing the vehicle to veer off the road. As a result, the contact crashed the passenger's side of the vehicle into a tree. The air bags failed to deploy. A police report was filed. The driver sustained severe neck, chest, and right arm injuries that required medical attention. The vehicle was towed to the salvage facility. The manufacturer was not notified of the failure. The approximate failure mileage was 35,000....updated 03-10-16
The contact owned a 2014 Kia Soul. While driving 45 mph, the steering wheel seized without warning and caused the vehicle to crash. There were no injuries sustained and a police report was filed. The vehicle was destroyed. The manufacturer was not made aware of the issue. The failure mileage was 31,000.
Enter into a retail installment sale contract on December 2nd 2015.on December 18 th my wife received a call from carson Toyota who stated merry christmas, I have good news for you, can you come in we can lower your payments, I told him we are okay with our payments, also I advise him that my husband is at the doctor. He stated tell my husband he can get a lower payment.I told him are you sure you have the right person, he stated we do not play. So me and my husband swing by on Monday. When we arrived there my husband was told that they needed a thousand dollars more down payment. I advise them that it has being twenty days since we sign the contract.first they did not want us to leave with the vehicle. So we told can we take out personal effects from the car, they came back and told my husband that they have the right to take back the car cause my husband credit score and he must give another thousand dollars, they told my husband take the car and see if he can bring in at lease 250$ I advice them I will see legal advice. They stated they have many attorneys I knew something was not right my husband looked so stress out he work and return late at night I kept thinking.I came home came on the computer did a little investigation. I discover that this vehicle have a defect and this dealer knew and the defect was not remedied, instead they continued totake advantage of us and still have not disclose the truth of this unsafe vehicle. Thanks in advance regarding this issuethe fault or problem that created the unsafe condition are if a driver continue to operate this vehicle this could impair accelerration and increas the risk of a crash
The contact owns a 2014 Kia Soul. While driving 15 mph, the vehicle started pulling to the left as the driver side tire made an abnormal noise. The contact lost control of the vehicle and crashed into a tree. The air bags failed to deploy. The vehicle was inoperable. The contact did not sustain any injuries and did not file a police report. The vehicle was included in NHTSA campaign numbers: 15V123000 (vehicle speed control) and 14V332000 (steering). The vehicle was towed to the dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 27,000.
The contact owns a 2014 Kia Soul. While driving approximately 35 mph, the brake pedal was depressed and the steering wheel fractured. The vehicle was maneuvered to the side of the road with caution. The vehicle was towed to the dealer, who replaced the steering wheel. The manufacturer was notified of the failure. The approximate failure mileage was 11,808.
- West Palm Beach , FL, USA
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Received a recall notice for the rack N pinion plug on my 2014 Kia Soul. Took it to the neariest dealer as requested. Weeks later I was driving getting ready to make a left turn and I was unable to turn the steering went out lost control of the car and crashed. Took the car to the dearler where I purchased. Filed a case with Kia complaining the dealer did not repair my car properly. Three months later my car is still at the shop trying to fix a tie rod end. As I researched this recall and see all the damaged that was caused to my car stems from the front end, rack N pinon tire rod ends, bearing, etc. I have been asking for the dealer to check to see if the recall part was indeed replace and knowone seem to be able to tell me. How can I find out if the dealer I took my car to indeed replace and repaired the recall part properly?
I have received a safety recall notice on my Kia on July 25, 2014. I have tried unsuccessfully to have it fixed for the last three months. Neither Kia and the dealership have not fixed the problem and I keep getting excuse after excuse.
The contact owned a 2014 Kia Soul. While driving 40 mph, the steering wheel became difficult to turn and resulted in a crash. The vehicle was destroyed. There were no injuries and a police report was filed. Five months later, the contact received a recall notice for NHTSA campaign number: 14V332000 (steering). The manufacturer was notified. The approximate failure mileage was 3,874. Mailed out 11/12/14 consumer request updated 12/2/14 the consumer stated he was driving on a snow covered road. He came upon a curve and took his foot off the accelerator, but he began to skid sideways and couldn't control the steering to get out of the skid. The vehicle flipped and rolled over a couple of time. The consumer was injured. Updated 01/08/15
On 6-29-2014, I was on my way to church. The weather was good. Im driving and all of a sudden my car hits a guardrail and spun across the street and hit a utility pole. Now I've been driving for at least 30 years and I have never had a accident anything. I was taken to the hospital by rescue squad, where I sustain some serious injuries, head injury, right eye was cut badly, and I was in a coma for a week. During this incident I have a police report stating there was zero drugs or alcohol in my system. I was discharged from the hospital on 7-15-2014, where I still can't walk without a walker or cane. I would like for this case to be investigated to its fully content because there was a recall on 2014 Kia Soul 7-21-13 to 1-17-2014 Kia # SC108 steering gear assembly may separate cause a crash NHTSA campaign # 14332000.
The contact owns a 2014 Kia Soul. The contact received a recall notice for NHTSA campaign number: 14V332000 (steering); however, the part needed for the repair was unavailable. The dealer stated that the part would be available in three weeks. The manufacturer was notified. The contact had not experienced a failure.
I noticed a pop as I was making a left hand turn and the steering wheel became really loose. I began to make a U turn a few minutes later and the steering wheel turned 360 degrees, but the actual wheels did not turn with it. I was stuck in the middle of the street because I could not turn left and had to reverse to get the car straight again..... updated 08/05/14 updated 08/19/2014
Steering started making a clunking noise when turned slightly left or right. Dealer says the steering rack needs replacing. Part will not be here until April 30th (1 month). Dealer will not release the car to me because they say it is not safe to drive. Kia will no longer talk to me at all about this problem. This is a brand new car. Online I see that past Kia Soul's have had a similar problem.
A D V E R T I S E M E N T S
- Jemison, AL, USA