This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle started overheating and the vehicle lost motive power. The contact was able to coast to the side of the road and saw smoke coming from the engine compartment. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that the vehicle had experienced engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired, but the failure reoccurred. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) and the VIN was included; however, the dealer declined the repair. The manufacturer was notified of the failure but was unable to assist. The failure mileage was 112,630.
illuminated check engine and oil pressure warning lights with stalling at higher speeds. Last incident car stalled on freeway while driving up a steep grade. This incident put me at risk for injury due to the traffic and location incident. Afterwards when starting the car again there would be a severe shaking and excessive smoke coming from engine and exhaust pipe. I initially had a mechanic from MIDAS inspect the car. The engine was leaking oil and mechanic had suspicion that there was a fuel leek. do to the danger of these malfunctions the mechanic suggested we have KIA deal with it directly
The contact owns a 2015 Kia Soul. The contact stated while driving 45 MPH, there was an abnormal sound coming from the rear of the vehicle. The contact stated the vehicle started shaking and inadvertently lost motive power. The contact stated that the vehicle restarted and driven to the dealer to be diagnosed. The contact was notified of the catalytic converter failure and excessive oil consumption. The contact was informed that the catalytic converter needed to be replaced. The vehicle was not repaired. The contact stated that there was an unknown recall for the failure however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,500.
NHTSA recall for reference number 19V120000. Engine and engine cooling exhaust system: Emission control: Catalytic convertor and my Kia Soul 2015 did not have this changed out. Kia is saying that is is not a recall but this issue is a recall because if my car blows up and some one dies I am sueing Kia for this issue/
Yes before my car went to limp mode on the interstate it stalled several times and had a flashing gear wrench sign flash several times.I looked for recalls after telling the dealership what happened, and all the did we was update the flash on the ECU. I had a local manager from midas in Decatur tell me that this 2015 model 1.6 liter engine were catching fire from an intake manifold malfunction to the engine and out the exhaust system. I really feel like the dealership should of replaced all of this or gave a total new replacement vehicle and or replaced my engine. They fixed nothing but charged me over 2 thousand dollars to fix the check engine light repair that didn't come on until they flashed my ECU. My vehicle still stalls and makes a funny loud rattling noise every time it starts to ingage in driving or downshifting as I decrease my speed to come to a complete stop. It uses more oil and gets hotter than any other vehicle I've ever owned. I really need this investigated and would like to be reimbursed for the pain and agony of this whole vehicle buyimg.experience.the kia corporate office actually sent me am extended warranty for 150 thousand miles but to be honest I don't think this motor has that much life in it because of the prior damage done by the 3 recalls. Thanks sincerely please help.
- Columbus , GA, USA
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My 2015 Kia Soul Plus 2.0L at 97,400 miles has had the catalytic converter fail. This is the exact same problem for the recall of 2015 Kia Soul 1.6L. I have additional engine issues, which the dealership denies are under warranty or engine recall. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.
This would be the third time of car breaking down without any warning. When there is a problem with the car there is never no indication that there are any problems. No warning lights, no nothing car just breaks down.
My vehicle is a 2015 Kia Soul. I went to a local auto repair shop, at around March 2023, for the check engine warning light being on, which then revealed the P420 code of a defective catalytic converter. No malfunctions or incidents have occurred, while my vehicle had the defective catalytic converter. I notified the closest Kia dealer of the failure and I was informed that my vehicle was not included in the NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was contacted and made aware of the failure, but no assistance was offered in answering why there are no open recalls under my vehicle-??s VIN. My vehicle was repaired and returned to me, but no recall eligibility meant the catalytic converter replacement was payed out-of-pocket. The failure mileage was approximately 126,000.
The contact owns a 2015 Kia Soul. The contact stated while driving at various speeds, an abnormal, rattling sound was coming from the vehicle. There was no warning light illuminated. The failure persisted, and the vehicle failed to start after several attempts. The contact called the dealer and was informed that there were no recalls on the vehicle. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 123,000.
The contact owns a 2015 Kia Soul. The contact stated that when the ignition was turned to the off position, the engine was still running. Additionally, the contact stated that while inside her residence with the key, the vehicle erroneously started and move forward with no key in the ignition. The contact also stated that the brake pedal became stiff while depressed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.
The contact owns a 2015 Kia Soul. The contact stated that while driving, the vehicle failed to exceed 60 MPH. The check engine warning light was illuminated, and the vehicle went into LIMP Mode. The contact was able to continue driving. The vehicle was taken to the mechanic who diagnosed that there was no engine oil in the vehicle due to excessive oil consumption. The mechanic informed the contact that the failure was related to NHTSA Campaign Number: 20V750000 (Engine) and referred the contact to the dealer. The vehicle was taken to the dealer, where the knock sensor was replaced. The dealer then added oil in the vehicle and completed the oil consumption test after the contact had driven 1,000 miles. The dealer informed the contact that the vehicle failed the oil consumption test because half of the oil that was added had been consumed. Upon performing the second oil consumption test after another 1,000 miles, the dealer informed the contact that the vehicle had passed the test. The contact stated that he was concerned and believed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 77,000.
Excessive oil burning causing catalytic converted to be clogged and requiring relacement. No oil leaks, no warning lamps, messages; car is driving sluggish.
Excessive oil burning causing catalytic converted to be clogged and requiring relacement. No oil leaks, no warning lamps, messages; car is driving sluggish.
Excessive oil burning causing catalytic converted to be clogged and requiring relacement. No oil leaks, no warning lamps, messages; car is driving sluggish.
At the inspection & emissions test on 01/10/2023, the vehicle failed with a P0420 cat code & Kia recommended I pay to replace the catalytic converter. The first P0420 was found in Aug '19 at an Auto Zone. The vehicle is available for inspection. My safety & those of others is at risk per the recall number 19V120 dated 04/12/19: "A defect has been identified which relates to motor vehicle safety. The defect may cause damage to the catalytic converter... If this condition occurs, you may hear knocking noise from the engine and/or the Malfunction Indicator Lamp (MIL) may illuminate. Kia will upgrade the Catalytic Overheating Protection (COP) logic in the Engine Control Unit (ECU) and if necessary replace the catalytic converter and/or engine at no cost to you." This Kia's ECU was upgraded on 04/24/19. About 3 months later, the check engine (CE) light illuminated. Auto Zone found a P0420 code but the Kia dealer found a P0455 & suggested the gas cap was not installed properly. They cleared the code and sent me away. The CE was back on Nov '19. An appointment with Kia on 01/14/20 revealed a P050A code which had no resolution. The dealer "reset engine adaptive values as per techline and released vehicle back" to me. I drove in stress, praying the vehicle doesn't catch fire since it was losing significant oil. I added additional quarts about 1500 miles after each oil change. After a while I got used to the CE being on. In August of '21, AutoZone found a P0420 diag code again. I didn't think Kia would resolve the problem. I finally called Kia in May of '22 & was told of another recall #SA485. I took the Kia in on 05/31/22 with the CE light on. After the ECM upgrade the CE light was off until a few miles were driven. Inspection on 01/10/23, Kia dealer found P0420 Cat Code, failed the vehicle, & told me vehicle is no longer covered under warranty. I think the vehicle should have been recalled for catalytic converter like other 2015 Souls. Please recall this Kia.
I bought this vehicle new (under 3k miles) from the dealer Kiefer Kia. The very next day I brought the car back as there were obvious problems with it immediately. The car would hesitate, almost as if it were about to die, while driving or even sitting at a light. When I took it in the repair person heard the problem but said "that's normal for a new car". I wanted to reopen the car but they said there were no returns. I came in 2 other times. On the 4th time they finally replaced the computer. It did nothing to fix the problem but from that time I had electrical problems. They denied the electrical problems. 2 more visits they replaced the computer again and some other recall. Both problems continued. I've had to replace the battery more than once a year. It still hesitates but covid happened and now I'm in a wheel chair and have problems getting around so brining it in is even more difficult. I don't trust any more repairs they're doing I just want my money back. I stopped driving it on the highway as I'm to afraid of the engine catching fire with how it eats oil. If I want to go out of town I have to rent a car!
The contact owns a 2015 Kia Soul. The contact received notification of NHTSA Campaign Number: 20V750000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 40 MPH, the vehicle stalled. The contact stated that the check engine, oil, and KSDS sensor warning lights were illuminated. The contact pulled over and was able to restart the vehicle; however, the vehicle was not responsive and shifted into LIMP Mode. The contact drove the vehicle to a dealer who determined that there were metal shavings in the oil pan. Additionally, there was and no oil in the engine. The mechanic related the failure to NHTSA Campaign Number: 20V750000 (Engine). The dealer refused to replace the engine. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 90,000. Parts distribution disconnect.
A D V E R T I S E M E N T S
- Jacksboro, TX, USA