The contact owns a 2019 Mercedes-Benz A220. The contact stated that upon attempting to refuel the vehicle, the gas cap failed to open. The vehicle was towed to the dealer, where the fuel door intermediate lid was opened, and the contact returned to the gas station to refuel the vehicle; however, the failure recurred. The vehicle was taken to the dealer, where it was diagnosed that the fuel door release motor needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 10,000.

- Oakland, CA, USA