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TSB Document:

Affected Component: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

Summary
Complaint Customer may have one or more of the following complaints: â?¢ Vehicle location is shown incorrectly in the Navigation Display â?¢ Navigation destination search is not possible â?¢ Street names are not shown in Navigation display â?¢ Apple Carplay is inoperable Cause Improper installation of navigation map data Remedy Follow these steps to delete and re-install map data: â?¢ Re-format an empty USB drive to NTFS (do not use quick formatting option) â?¢ Unzip the attached map data deletion file directly to the USB drive. Do not add a folder, only the root files should be shown on the USB drive â?¢ Generate a pin for the Navigation Delete Database in Vedoc (see attached screenshot) â?¢ Plug USB drive with map data delete file into the vehicle's USB port and follow instructions in the COMAND Display to delete the installed map data â?¢ Once the originally installed map data is deleted, then install the newest available map data in Download Manager

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Date Published
JUL 07, 2022
NHTSA TSB #
10217162
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