I last week called 800-367-6372 and spoke with a live MB Representative via the phone regarding Case Number: 2-2940129122. I am very concerned as both of the doors on my coupe are having the trim to come off of the car. I realize that the car is no longer under warranty, but this is horrible. I have seen two other cars at my dealership with the same trouble and getting their panels repaired. I spoke with the RBM of Alpharetta Manager, Craig and the Service Representative Tobias and they advised that the repair would be around $1,020 per door. (Each door has two pieces of Trim - 207-720-22-22-2A02 for the larger trim at the cost of $350.45 and the same for the labor. Then the smaller piece of trim under part number 207-720-20-22-64-2A04 at the cost of $135.15 an d the labor would be an additional $135.15. So the passenger door would cost $971.20 plus tax or $1039.18 for each door. For the total repair for the trim on both doors equaling $2,078.36.
We have purchased and currently own and maintained two Mercedes Benz. on 12/30/2019 I received a call from the Mercedes Benz Customer Advocate Representative Darrell (no last name) and he advised that he is aware of other cars with this same trouble. Darrell advised that he can be reached at Phone 800-367-6372 extension: 4632 However, he lacked the authorization to assist me with this issue since my care was over 8 years old and over 100,000 miles. I am very disappointed with Mercedes Benz as this is not a new problem and I feel that this might warrant a class action review. I last week I called 800-367-6372 and spoke with a live MB Representative via the phone regarding Case Number: 2-2940129122. I am very concerned as both of the doors on my coupe are having the trim to come off of the car.
A D V E R T I S E M E N T S
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I last week called 800-367-6372 and spoke with a live MB Representative via the phone regarding Case Number: 2-2940129122. I am very concerned as both of the doors on my coupe are having the trim to come off of the car. I realize that the car is no longer under warranty, but this is horrible. I have seen two other cars at my dealership with the same trouble and getting their panels repaired. I spoke with the RBM of Alpharetta Manager, Craig and the Service Representative Tobias and they advised that the repair would be around $1,020 per door. (Each door has two pieces of Trim - 207-720-22-22-2A02 for the larger trim at the cost of $350.45 and the same for the labor. Then the smaller piece of trim under part number 207-720-20-22-64-2A04 at the cost of $135.15 an d the labor would be an additional $135.15. So the passenger door would cost $971.20 plus tax or $1039.18 for each door. For the total repair for the trim on both doors equaling $2,078.36.
We have purchased and currently own and maintained two Mercedes Benz. on 12/30/2019 I received a call from the Mercedes Benz Customer Advocate Representative Darrell (no last name) and he advised that he is aware of other cars with this same trouble. Darrell advised that he can be reached at Phone 800-367-6372 extension: 4632 However, he lacked the authorization to assist me with this issue since my care was over 8 years old and over 100,000 miles. I am very disappointed with Mercedes Benz as this is not a new problem and I feel that this might warrant a class action review. I last week I called 800-367-6372 and spoke with a live MB Representative via the phone regarding Case Number: 2-2940129122. I am very concerned as both of the doors on my coupe are having the trim to come off of the car.
- Nik W., Ellenwood, US