This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2010 Mercedes-Benz E350. The contact received recall notifications for NHTSA campaign numbers: 18V043000 (air bags) and 16V081000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. An unknown dealer was contacted and confirmed that the parts were not available for the recall remedies. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2010 Mercedes-Benz E350. The contact received a recall notification for NHTSA campaign numbers: 16V081000 (air bags) and 18V043000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Gurley leep motorwerks (4004 North grape rd, mishawaka, in 46545) confirmed parts were not available to perform the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2010 Mercedes-Benz E350. The contact received notification of NHTSA campaign number: 16V081000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Mercedes-Benz of Oklahoma city (14240 broadway extension hwy, edmmond, ok 73013, (405) 236-1224) and was informed that the part was not available. The manufacturer was made aware of the issue and did not assist. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2010 Mercedes-Benz E350. The contact received a recall notice for NHTSA campaign number: 16V081000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of tysons corner (8545 leesburg pike, vienna, va 22182, (571) 322-8769) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available. Consumer stated still no parts after 4 years.
Took my car to Mercedes Benz of Chicago on 2 occasions for the recall. They refused to replace the airbag that was recalled unless I get the seatbelt retractor fixed which was $600. They also tried to get me to look at newer vehicles to purchased. I feel like they were trying to get me to spend money on labor for other things wrong with the vehicle in order to get recall done. I also didn't like the fact that they kept my car overnight and made sales calls to me.
- Chicago, IL, USA
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Takata recall. The contact owns a 2010 Mercedes-Benz E350. The contact received notification of NHTSA campaign numbers: 18V043000 and 16V081000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The vehicle was taken to euro motorcars germantown (located at 19750 germantown rd, germantown, md 20874, (301) 601-5500), but the parts were not available. The manufacturer was made aware of the issue and did not assist. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2010 Mercedes-Benz E350. The contact received notification of NHTSA campaign numbers: 18V043000 (air bags) and 16V081000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of westmont (200 East ogden avenue, westmont, il 60559, (630) 537-0313) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2010 Mercedes-Benz E350C. The contact received notification of NHTSA campaign numbers: 18V043000 (air bags) and 16V081000 (air bags). The contact stated that no one contacted him regarding part availability as indicated in the recall notice. The dealer and manufacturer were not notified. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2010 Mercedes-Benz E350. The contact received notification of NHTSA campaign numbers: 16V081000 (air bags) and 16V363000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of reno (11500 S Virginia St, reno, nv 89511, (855) 661-9151) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2010 Mercedes-Benz E350. The contact received notification of NHTSA campaign number: 16V081000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Hoehn motors (5475 car country dr, carlsbad, ca 92008, (760) 438-4454) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall in Dec 2017 I was notified that my airbag initiators required replacement and parts would be available by March 31,2018. According to Mercedes they have no idea as of today (10/22/2018) when the parts will be available. I have intentionally avoided driving the vehicle for almost one year because of the hazard that exists with the airbag. ( I have driven the vehicle less than 1500 miles since last December) this situation is unsatisfactory. My patience has ended. Other than selling the vehicle, what are my options now ?
Takata recall. The contact owns a 2010 Mercedes-Benz E350. The contact received notification of NHTSA campaign number: 16V081000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Jack ingram Mercedes-Benz (217 eastern blvd, montgomery, al 36117, (334) 274-4900) was contacted and confirmed that the part was not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. My wife and I purchased our Mercedes Benz 18 July 2017 and were required to sign a document stated that we understood that the takata air bag was under recall but had not been repaired at the time of the purchase. The dealer ship and Mercedes Benz web site estimated the repair would take place in March 2018. During March 2018 I checked with my local dealer and the Mercedes Benz web site and was informed that the repairs would take place in June 2018. Again, at the end of June 2018 I contacted the dealer and they had no information on the recall repair date. I contacted Mercedes Benz and was informed that the repair date is now December 2018. I have informed Mercedes Benz, in writing, that the air bag recall is a safety issue and needs to be repaired. I have not received and additional information. The manufacturer #: 2018030011 the NHTSA recall #: 16V081 thank you in advance for your assistance. Sincerely: [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
Takata recall. The contact owns a 2010 Mercedes-Benz E350. The contact received notification of NHTSA campaign numbers: 16V081000 (air bags) and 18V043000 (air bags) and stated that the parts were not available within a reasonable time frame to schedule the recall repair. The dealer (schumacher european, (480) 991-1155) was called and confirmed that parts were unavailable. The dealer did not know when the parts would be supplied from the manufacturer. The manufacturer was notified. The contact had not experienced a failure. VIN tool confirms parts not available. "still no air bag replacement 7/20/18" airbage recall from takata updated 9/25/18
Takata recall. I have made numerous attempts to have my takata airbags replaced, only to be told by Mercedes that there is nothing they can do to speed this fix up. I have a 16 year old son that has started to drive. I need this issue fixed immediately. Mercedes is dragging their feet. I could have my car in the shop today if they were willing to fix it.
Mercedes keeps extending the date to replace my air bags. They say that can't do anything because the bags aren't available. How are the still making new cars with airbags if my aren't available for replacement? this has been an ongoing issue since the recall first came out.
Local dealership was contacted regarding recall. I was informed that "the parts are not in" and "you will be contacted when we receive the parts". this entry is for documentation purposes.
A D V E R T I S E M E N T S
- Hoholus, NJ, USA