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10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
20,226 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Mercedes-Benz E350 seat belts / air bags problems

seat belts / air bags problem

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2010 Mercedes-Benz E350 Owner Comments

problem #8

Aug 292016

E350

  • miles

A D V E R T I S E M E N T S

"takata recall" six months after the takata safety recall was issued I contacted Mercedes Benz costumer service via phone asking for a time line as to when and how they plan to resolve the situation. The answer I received was that they not only have no timeline to resolve the matter but that the problem involving my car model was not a priority since they have had no incidents. I am filling this complain because the manufacturer is failing to resolve the matter in a timely manner. Mercedes Benz is unable to provide me with any specific plans to remedy the safety recall for my vehicle six months after the recall was issued. They cited the recall is a precautionary measure, that they have had no incidents and when confronted with the fact that other manufacturers have plans or are fixing the issue, I was told "they must have had incidents". am I to conclude they are waiting for an accident in one of their cars to start acting upon this issue?

- Chappaqua, NY, USA

problem #7

Feb 112016

E350 6-cyl

  • Automatic transmission
  • miles
Takata recall. The contact owns a 2010 Mercedes-Benz E350. The contact received notification of NHTSA campaign number: 16V081000 (air bags). The part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 09/20/16 updated 09/26/16.

- Carson, CA, USA

problem #6

Jul 012016

E350

  • miles
Takata has notified Mercedes Benz of a recall. They have not manufactured the replacement parts. In reading of the notification, I see that they have exceeded the allowed time to make corrections. My complaint is that I am driving an unsafe car that needs the airbags replaced with safe ones.

- Newport Beach, CA, USA

problem #5

Feb 112016

E350

  • miles

A D V E R T I S E M E N T S

The contact owns a 2010 Mercedes-Benz E350. The contact received notification of NHTSA campaign number: 16V081000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. The VIN was not available.

- Fort Lauderdale, FL, USA

problem #4

Jun 222015

E350

  • 50,000 miles
Warning message: Front right SRS malfunction service required took to dealer who quoted repair as passenger pelvis airbag $700

- Coopersburg, PA, USA

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problem #3

Nov 282014

E350 6-cyl

  • 59,956 miles
The contact owned a 2010 Mercedes Benz E350. While proceeding through a green light, a snow plow sped through a red light and crashed into the front driver side of the contact's vehicle. The air bags failed to deploy. The contact sustained injuries that required medical attention. A police report was filed. The vehicle was destroyed. The vehicle was towed to a lot and the manufacturer diagnosed that the crash was not severe enough for the air bags to deploy. The manufacturer was made aware of the failure. The approximate failure mileage was 59,956. Updated 03/26/15 updated 06/22/2015

- Syracuse, NY, USA

problem #2

Aug 202014

E350 6-cyl

  • 35,850 miles
I purchased a certified pre- owned Mercedes-Benz E 350 2010 on December 4, 2013, from valley motors Mercedes-Benz dealership at 9800 york road, cockeysville, md 21030. The driver's headrest has exploded three times, 2 days after a 30,000 mile service. On the second explosion an odor was emitted and the SRS failure messages for both right and left headrests appeared on the dash.the mb salisbury dealer replaced the headrest on the first service attempt. The second attempt they gutted the car and found a foreign intrusion and the wiring had to be replaced at $9000. My options would be to repair it at my cost, go through my insurance, or seek help through mbusa or the dealer where I purchased the car. Salisbury mb told me in the mb records that the headrest was previously replaced in October 2013 at valley motors. I was unaware of any replaced headrest in the service records and car fax that I received when I purchased the vehicle and double checked my paperwork. My records was a car fax that showed vehicle records to 7/2/ 2013, the cpo inspection report done on 09/05/13, and an invoice for work done on 9/9/13 at valley motors. No service records for the headrest repair and why it was done.I called the salesperson, shady samy, at valley motors ( 10/3/14) and he also told me the headrest was replaced before I purchased the car at valley motors.he said I have bumper to bumper coverage and to call customer care at mb. Mb will not cover this. Valley motors have decided to do nothing to repair the vehicle. They said I did this to the car. I did not. I have asked several people including the salesperson why was the headrest replaced at valley motors before I purchased it. They do not answer. They did not find this when they replaced the headrest and now do not want to repair a defect that was there when I purchased the vehicle. I am forced to drive an unsafe vehicle.

- Dagsboro, DE, USA

problem #1

Jun 132012

E350 6-cyl

  • 16,000 miles
A pint of orange juice spilled on the floor of the passenger side back seat. It was cleaned up, but apparently some of the juice was able to eventually make its way into the unprotected electrical connector located under the passenger seat floor well. This caused an electrical short. Actual burn marks in the wiring near the harness connector are clearly visible. Fortunately, there was no fire, and the only indication of a problem was that the air bag service light eventually came on.

- Coral Gables, FL, USA

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