I love my car it runs and rides great. It is a 4-matic E 350 Wagon with all the options. The only problem is that the interior burl wood trim is fading. I understand that a lawsuit was filed about this problem and it showed proof that Mercedes new of the problem (showed up in Tech memos) but did nothing. I think the attorneys are getting like 4.5 million of the settlement. My question is if there is a settlement how do I file a claim? I contact the firm who is handling this but they said I have to be one of their client's which I am not and they are not taking anymore clients on this lawsuit. I just want to know how to get a claim form and who do I send it to? All I want is to have the defective wood replaced. I love the car.

Purchased a 2014 Mercedes E350 as a Certified Pre Owned from a local Mercedes dealer. Mileage at purchase was LESS THAN 9,000 miles. Purchased an unlimited mileage warranty to extend coverage through 9/2021.

In July of 2020, I noticed that the dark brown wood trim on dash, both front doors and the console had faded to a light gray color and made a visit to selling dealer expecting that the wood trim would be replaced under the extended warranty, especially since this car has spent 90% of its time inside a garage when not being driven. Dealer stated that it wasn't covered and they WOULD BE GLAD TO REPLACE THE TRIM FOR $3600!!

I appealed to the so called "Customer Care" corporate people where I was again informed that they would offer no relief for this problem. This is bull malarkey!!! I did not expect this from Mercedes Benz. This is our fourth MB product and have never been denied repairs for something like this. I NEED THE CAR FIXED!!!