The contact owns a 2020 Mercedes-Benz Gla250. The contact stated that the vehicle failed to start from the cell phone. The contact tried a couple of times and started the vehicle. The contact stated that while his wife was driving and made a stop in traffic, the vehicle stalled and the dashboard illuminated all kinds of warning lights and the vehicle did not move. The sos system alerted the manufacturer who sent a tow truck. The vehicle was towed to the Mercedes-Benz of atlantic city dealer, located at 6623 black horse pike, egg harbor township, NJ 08234, where the technician was unable to diagnose the failure. The technician contacted Mercedes in germany and was told that the failure could be due to a loose wire. The vehicle was not repaired. The manufacturer was made aware of the failure and offered a buy-back on the condition the contact would purchase another vehicle from the dealer. The contact declined the offer. The failure mileage was approximately 200. The VIN was not provided.

- Pittsgrove, NJ, USA