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3.9

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
31,100 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Mercedes-Benz GLK350 accessories - exterior problems

accessories - exterior problem

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2013 Mercedes-Benz GLK350 Owner Comments

problem #2

May 282016

GLK350

  • 62,000 miles

A D V E R T I S E M E N T S

My 2013 Glk350 was stationary and I was parked in my parents driveway in Illinois. It was nighttime and I went to go close the panoramic roof since I was going inside and it was lightly raining. Temps outside were mild since it was May 27, 2016. When I went to close the roof I heard a crunch sound but did not notice it was shattered. I closed the sun blind and it wasn't until I opened the blind the next time May 28, 2016. My sister and I both looked up and noticed the glass was shattered. The rest of my family also noted the damage also and we took included pictures. I called mb usa at 800 367.6372. Adam the rep I spoke to said I needed to take it to the dealership to see if it's part of a recall but when they looked it up there was no recall for my VIN"? I followed up with vanessa at the 800 and she said the same that svc guy did at dealership. I escalated my complaint for resolution, no objects or rocks, etc came in contact with the glass and the track was clear of debris. I looked on internet and noted several similar incidents of the glass shattering and some with glass exploding out or imploding?"! mb is not claiming responsibility which I do not understand! I have escalated again and I am still waiting to connect with mb usa to discuss since this is clearly a defect. It doesn't matter whether you're stationary or moving this is a serious hazard. I had to get this repaired and cost me upwards of $1600 out of pocket.. but has cost up to $2K per incident. Come to find out this is not only happening to other car models and so far there are complains filed against Kia and Nissan.

- Phoenix, AZ, USA

problem #1

Jul 102013

GLK350

  • 200 miles
Driver's side wiper leaves a wide water streak when leaving the A-pillar, blocking driver's vision. Sent vehicle back to two dealers for 5 times. Each time the dealership changed a wiper blade, but problem remained. A new mb factory windshield was installed in 2014 summer due to glass damage unrelated to this defect. After that, problem remains. In November 2014, a service manager cited a publication from xentry, topic number LI82.30-P-059239 (C), suggesting that it's a common problem existing on all passenger car model series and there's no technical remedy available, thus refused to provided any further warranty repairs. A video describing the defect is on youtube: Https://www.youtube.com/watch?V=4nttrar-zdo

- Needham, MA, USA

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