This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Turned on seat heater. The lower portion of the back of the seat (left side) failed and caught fire. The leather seat cover was burnt as well as the drivers shirt. When the smell of smoke became evident in the passenger compartment the seat heater was turned off and the burning stopped. Burn hole in leather is slightly smaller then a dime, burn hole in drivers shirt smaller then a dime also. No injury to driver.
The contact owns a 2007 Mercedes ML350. While driving 50mph, she smelled smoke inside the vehicle, saw flames coming from the passenger seat, the smoke distracted her and caused her to lose control on the vehicle and crash into the median. The left side of the vehicle was damaged. The contact was able to exit the vehicle without injury. The fire department and the police arrived. A report was filed and they stated that the failure might be due to the heater. The vehicle was not diagnosed by a dealer. The contact is aware of the safety risk involved. The failure and current mileages were 24,000.
- Corona, NY, USA
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- Mahopac, NY, USA