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5.3

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
17,500 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2016 Mercedes-Benz Metris engine problems

engine problem

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2016 Mercedes-Benz Metris Owner Comments

problem #2

Apr 092018

Metris

  • 18,000 miles

A D V E R T I S E M E N T S

Engine on and vehicle parked for 10 minutes with parking brake applied. Leaving from a parked position with engine running, parking brake released, I shifted from park into drive but the vehicle showed I was still in park. Could hear transmission shifting from P to D and to R but no information feedback. Eventually I found that I could engage in reverse, neutral, park, and drive but only park was showing on display. I tried restarting the van but it didn't change. Received errors for turning car off while in drive even though I was in park. I ended up driving with the car in "park" for about 100 miles to my destination. During the drive, there were lots of errors mainly the speedometer would not work ( had power but only said 0 mph). The tachometer remained at ~800rpm regardless of actual RPM. The gas gauge wouldn't work. Numerous errors occurred with the active braking system (alarm only). The SRS defective indicator remained on the entire drive. When I reached my destination (gas station), shifted to park. I turned the car off again and completely disconnected everything electrical and let the van sit for ~5 minutes. The errors cleared when I restarted and the speedometer/tachometer/gas/SRS all worked but I had a new check engine light activated. The only message was still related to SRS but the cel stayed on even after acknowledging the service message. After about ~200 miles and 3-4 restarts the cel cleared and everything worked properly for the remainder of our trip (about 1000 miles round trip). Later, I was able to recreate a similar system malfunction when applying the parking brake. I've since been able to conjur random errors all related with safety systems and the park/drive/reverse scenario 50% of the time after applying and releasing the parking brake. The errors only happen after activation and release of the parking brake (so far to this day).

- Camas, WA, USA

problem #1

Mar 182017

Metris

  • 17,000 miles
The cruise control lacks a separate on/off switch. When the cruise control stem is pull backward, the system is turned on/engaged, which is non standard for switches. When initially turned on, it activates at the speed of the vehicle. When the cruise control is turned off, then back on (without having turned off the engine) the vehicle will either accelerate or decelerate abruptly to the previously set speed. The cruise control stem is also located near the headlight dimmer switch on the left side of the steering column, which are both similar in size and feel. At night I exited an interstate highway in mt and had the cruise control set to 75 mph. I turned off/disengaged the cruise control as I exited the freeway. On a lighted street with a 30 mph speed limit, I realized my headlights were on bright so I used my left hand to dim the headlights, which dim by pulling the appropriate stem rearward. I mistakenly pulled the cruise control stem rearward, which immediately turn on/engaged to the cruise control and began to accelerate the van to 75 mph. I quickly turned the cruise control off, then dimmed the headlights. The incident was danger and distracting. Rapid deceleration occurs, with no brake lights, when the cruise control is set at 40 mph, turned off, then turned on/engaged at 70 mph.

- Anchorage, AK, USA

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