This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2003 Mercedes Benz SL500. Whenever the contact attempts to use the trunk, the trunk lid falls immediately back down. This prevents him from being able to use the trunk at all. Prior to the failure, the contact noticed that the trunk lid would slightly fall when placed in the upright position. The vehicle has not been diagnosed by the dealer. The current mileage was 35,300 and failure mileage was 25,000.
The trunk lid on my new 2003 Mercedes Benz S-430 opens at a high rate of speed and knocked a package from my wife's hands missing her face by a second.
I was recently looking at the purchase of a 2003 Mercedes-Benz S class sedan and was reviewing the features to order. One of the options was a "trunk closer". the dealer had a unit in stock which had this option and I had its operation demonstrated. Much to my surpise, it did not have an automatic reverse nor shutoff for obstructions. The salesman was unable to address my concerns over this dangerous and flawed design. As a physician and father of a four year old child, I feel an obligation to draft this complaint in an attempt to prevent a serious injury or death. I will also forward this to Mercedes-Benz as well. Thank you.
- Columbus, OH, USA
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- Fort Lauderdale, FL, USA