Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
4,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Mercury Grand Marquis suspension problems

suspension problem

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2002 Mercury Grand Marquis Owner Comments

problem #2

Mar 112004

(reported on)

Grand Marquis 8-cyl

  • 8,000 miles

A D V E R T I S E M E N T S

The consumer stated the front end of the vehicle was lower than normal which caused damage to the front end when parking. The dealership provided a temporary fix by putting shims under the front end. While driving at 15 mph in the rain, the vehicle suddenly lost power steering. The consumer had to use excessive force to steer. This resulted in injuries to the consumers arm. This failure was due to the tensioner pulley falling off. The parts were replaced. The driver side seat belt plate failed to lock in the buckle. The dealership replaced the entire seat belt assembly. Also, front rims have excessive brake dust. Dealer inspected brakes, but weren't able to duplicate concern of consumer.

- San Antonio, TX, USA

problem #1

Sep 072003

Grand Marquis

  • miles
While driving suspension is very bouncy, which causes vehicle to become uncontrollable.

- Palisades Park, NJ, USA

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