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NHTSA — Exterior Lighting Problems


really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
76,965 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Mercury Grand Marquis lights problems

lights problem

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2004 Mercury Grand Marquis Owner Comments (Page 8 of 8)

« Read the previous 20 complaints

problem #4

Apr 022009

Grand Marquis

  • 69,000 miles


The contact owns a 2004 Mercury Grand Marquis. While driving 35 mph at night, the headlights failed. The contact was able to avoid a crash. He took the vehicle to the dealer and they replaced the headlight sensor at the cost of $700. The dealer stated that the failure was common and they keep the sensor in stock. A report was filed with the manufacturer and they stated that there was no recall. The failure mileage was 69,000 and current mileage was 79,000.

- Pinehurst , NC, USA

problem #3

Mar 212009

Grand Marquis

  • 88,000 miles
2004 Mercury marquis. After 2-3 hours of driving with the headlights on, they will go out. All other lights continue to work properly. This is a very dangerous situation. I stopped the car and continued with my trip during the daylight. I believe this is a problem with the lighting control module and is a common problem.

- Farmington, NM, USA

problem #2

Jan 112009

Grand Marquis 8-cyl

  • Automatic transmission
  • 98,000 miles
The contact owns a 2004 Mercury Grand Marquis. The contact stated that the headlights would go out completely while driving at any speed. Sometimes the lights will illuminate within a few minutes or up to fifteen minutes. When he pulls the turn signal lever towards him, the bright lights illuminate, but shut off when he lets go off the lever. The dealer informed him to bring the vehicle in for inspection. The repair would cost between $400 and $500. The failure mileage was 98,000. Updated 4/16/09 the consumer stated the repairs were made by replacing the lcm. Updated 04/20/09.

- Lawrenceville , GA, USA

problem #1

Nov 122008

Grand Marquis

  • 94,000 miles
We have 9 Mercury Grand Marquis in our fleet. We are a 24 hour transportation service and our cars are out a night. The lights just turn off without warning and our drivers now have to drive in the dark until the lights come back on after shutting the car down. Or, they may not come back on and have to have the car towed in. We have purchased this company in May 2008 and purchased all nine cars at the same time. We have replaced four of the nine so far at the cost of $591. Each, our cost according to whiteys' automall mansfield Ohio. If this item is so defective that we have to keep replacing this same item in each car, why was this item not recalled and corrected. I am listing one date, there has been 4 different dates, 4 different cars. (2) 2004's (1) 2003 and now (1) 2002, our 2005's and 2006's have not indicated a problem as yet.

- Mansfield, OH, USA

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