The contact owns a 2010 Mercury Grand Marquis. The contact stated that the air conditioning unit failed and would only emit air from the defroster and under seat vents. The contact also stated that the trunk light illuminated even though the trunk was closed. The vehicle was taken to the dealer for inspection where they stated that the air conditioner and trunk latch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 63,000. Updated 09/05/13

- Newtripoli, PA, USA

I was pulling into a parking space and had almost come to a stop when the vehicle suddenly lurched forward & hit a (vacant) store front. I feel the vehicle accel- erated on it's own as I was applying the brake at the time, my foot did not slip off of the brake. The vehicle is equipped with "drive by wire" or, no cable is attached to the throttle body from the accelerator. The dealer repaired the front end of the vehicle and extensively examined the throttle system. No apparent cause was determined and they told us it may never happen again. We have traded the vehicle in since repairs were completed due to lack of confidence in it.

- Norwood, MA, USA

The body side moldings on my vehicle comes loose, and could come off and become airborne, damaging other vehicles. This defect has been noticed on other 2010 Mercury marquis. The dealer has been great, and is ordering a complete set. They cannot tell me if new ones will have the defect or not? I have no complaint with the dealer. I would like to know if Ford has corrected the problem with delamination in the new parts.

- Riverside, IL, USA

The contact owns a 2010 Grand Marquis. The vehicle was purchased brand new on October 13, 2009. While the contact was removing snow from the hood with a broom, she noticed that the roof had collapsed. The dealer advised the contact to inform the home owners insurance company that a tree fell on top of the roof. A report was filed with the manufacturer who advised the contact to return the vehicle to the dealer. The dealer removed the head liners, broke several clips and said that the vehicle assembly production was not a concern. The failure mileage was 2,410 and the current mileage was 2,524.

- Salem , NJ, USA