On 11/14/18 I received a "regional program 13R01" letter concerning my vehicle. It indicates "in states where heavy road salt is used, severe corrosion of the joints on the lower intermediate steering shaft can result in a steering column separation, leading to a loss of steering control, increasing the risk of a crash" (see attachment). On 11/14/18 I visited a Ford dealer for inspection, and they were unwilling to perform the necessary repairs listed in the letter (see attachment). On 11/15/18 I phoned Ford Motor Company customer relation center at listed in the letter. I spoke with a representative named "len". I informed len I currently reside in California, however I may be relocating with the vehicle to the Washington D.C, Maryland region. I requested the repairs be made as a one time good faith gesture. Len informed me the "regional program 13R01" was voluntary, and to be implemented on vehicles at Ford Motor Company's discretion. Len was unwilling, and unable to offer any assistance. I understand Ford Motor Company is look out for their bottom line. However, it feels like they're doing so while putting my family's safety at risk. I would like to request any assistance, you are authorized to provide. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Dixon, CA, USA

The road was dry and bare. I felt a right rear skid (?"black ice"). I tried to turn steering wheel to correct the skid and it was locked. It jerked out of my hands, the engine roared and the car flew to the left across the road into a large tree. I had no control over the steering wheel. On impact of the tree, there was no balloon with air bag deployment, only pungent fumes and white flecks. The car was towed and totaled.

- Hilton, NY, USA

The contact owns a 2010 Mercury Grand Marquis. While driving at an unknown speed, the steering wheel became difficult to turn. The dealer replaced the power steering rack. The manufacturer was not made aware of the failure. The vehicle was repaired. The failure mileage was 28,546. Updated 11/21/14 updated 5/6/2015

- Hyde Park, NY, USA

The contact owns a 2010 Mercury marquis. The contact stated that she attempted to have the vehicle repaired for NHTSA recall campaign number:13V385000. The contact was advised that the parts were not available as a result the repair could not be performed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. There are no failures at this time.

- Derby, NY, USA