Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
2,525 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Mercury Mariner windows / windshield problems

windows / windshield problem

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2011 Mercury Mariner Owner Comments

problem #2

Dec 302010


  • 350 miles


The contact owns a 2011 Mercury Mariner. The contact stated that while the vehicle was parked at a grocery store parking lot the rear door hatch window exploded. The vehicle was taken to the dealer who replaced the glass. The manufacturer was notified of the failure. The failure and current mileages were 350.

- Lewiston, ID, USA

problem #1

Dec 102010


  • 4,700 miles
After closing the rear door, the rear window exploded with extreme force, sending glass fragments to the far edges of the garage. There was nothing in the car to hit the window and the garage door was closed. Fortunately I was not standing behind the car or I may have been seriously injured. I find many occurrences of this for the Ford escape which I understand is the sister car to the Mariner. Even though Mercury will no longer be made, the escape will continue to be made. I believe the window design to be defective and needs to be investigated.

- Milwaukee, WI, USA

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