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10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
48,214 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Mercury Milan electrical problems

electrical problem

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2010 Mercury Milan Owner Comments (Page 3 of 4)

« Read the previous 20 complaints

problem #39

Oct 032013

Milan 4-cyl

  • 34,000 miles

A D V E R T I S E M E N T S

I was driving approx 60 mph on a highway. My car "jerked" forward once, and I completely lost the ability to accelerate. After moving to the shoulder of the road, my car was shaking and difficult to put in park due to the shaking. Car would start up again, but did not have the ability to accelerate except in low drive. Would not accelerate except in low. Had to towed to the dealership, where the throttle body needed replaced and kam reset. This is a 2010 car, fairly new.

- Boonville, IN, USA

problem #38

Oct 012013

Milan

  • 6,500 miles
When the headlights are on the brake lights do not work. When the headlights are off the brake lights work. When you turn on the headlights the brake lights go on. The middle brake light in the rear window does work. Took car to Ford dealer, $149. For diagnosis. Dealer spoke with Ford and they are willing to make repair at a cost of $100. Rather then $1000. Which is what it would cost if Ford did not pay for repair. I noticed that others had the same problem. Now I am worried that something else may go wrong with the electrical system.

- Berkeley , CA, USA

problem #37

Aug 272013

Milan 6-cyl

  • 42,500 miles
Driving 55 mph car powers down and yellow wrench warning light goes on. Car will not accelerate. Immediately pull over to prevent from getting rear-ended. Let car sit for ten minutes and restarted. Car traveled.25 miles before powering down once again. Brought it to dealership who said it was the was electronic throttle body. 650 dollars later the problem was fixed. I see that this has affected a multitude of Ford vehicles. Unfortunately, one of them was mine. Ford needs to issue a recall for this part. Someone could seriously be hurt when traveling at a high rate of speed and losing engine power.

- Jenison, MI, USA

problem #36

Dec 032012

Milan 4-cyl

  • 46,972 miles

A D V E R T I S E M E N T S

Car would occasionally stall, then restart. Would become more frequent over time until car would stall after only driving a block.

- West Mifflin, PA, USA

problem #35

Jul 132013

Milan 6-cyl

  • 69,000 miles
While driving home from work on the highway at 65mph my car just stopped throttling and lost power dropping me to like 5mph the lil wrench light came on on the left then went off yet I still had no power. So I immediately turned on the hazzard lights and tried to make it to the side of the road through traffic and turned the car off after a few minutes I tried to start the car and it came on like normal to my surprise so I started to drive only to have it happen again and again before making it home. I literally just purchased the car 2 months prior and its been at the dealership, as they try to talk to Ford about the problem and how to get it corrected for the past month!

- Manassas, VA, USA

problem #34

Aug 162013

Milan 6-cyl

  • 75,000 miles
Electronic throttle body failed as I was driving on the interstate. Car lost all throttle control, idled down to 1000 RPM, and rapidly decelerated in heavy interstate traffic. Had to pull over immediately.

- New Orleans, LA, USA

problem #33

Sep 192012

Milan

  • 24,000 miles

A D V E R T I S E M E N T S

#1:shortly after purchasing the Milan the car began to just shut down while I was driving. I would have to coast to the side of the road, wait a few minutes & then it would restart. I again had it taken to the service center and they had to replace the throttle body. Now I am having this same problem again. This problem has began again. I again took it to the service center & they couldn't fix anything because they said that they couldn't get the car to mimic the problem.I have 2 young children and during one of the failures I was traveling on a rural country road with nowhere to pull off due to stone mountains on each side of the road. I had to wait in the middle of the road a few minutes until the car would cooperate and start again. This a serious safety issue. We all could've been killed and nobody would ever be able to figure out what happened because according to these technicians the car is fine. It needs to be known that the car is not fine and is dangerous to the drivers and other individuals on the road alongside these cars. #2:also, shortly after purchasing the Milan I was having trouble getting it started in the morning. The car would simply not start, wouldn't even try to turn over, the message board would say service advance trac the other electrical components in the car worked fine, the car couldn't be "jumped" either. After a few hours it would start up fine. Took the car to the service center and they reprogrammed the keys and now a year later I am having the same problem. Since the center states they cannot get the car to mimic this problem when the car is at the center they haven't fixed anything. At least once a week I have this happen and have to use an alternate means of transportation. My car now has 38,000 miles on it but these problems have been happening since about 24000. Help Ford adopt some of the aspects of "our credo values" by J&J!

- Towanda, PA, USA

problem #32

Jul 012013

Milan

  • 51,000 miles
Electronic throttle body stuck open and vehicle went into "limp mode". I was forced to coast to the side of the road, and shut off the vehicle. After a few seconds, I restarted the vehicle, and within five minutes, the same thing happened. I have had the car parked ever since because I feel that this is unsafe, as when this occurs, I have no ability to accelerate, I just have to hope that the cars behind me are paying attention.

- Goodlettsville, TN, USA

problem #31

May 152013

Milan

  • 18,000 miles
Brake lights will not operate when head lights are on. This problem could have been defective when car was purchased. My dad is 86 years old and bought the car new as dealer demo in 02/ 2013. Hes was notified that his brakes were not working and when he returned the vehicle Ford would not honor the problem, I have investigated this problem on the internet and there are numerous complaints with this year model.my dad could have been seriously hurt if not notified bye a person following him.this cost him approxomitly $1000 dollars to fix I feel Ford should recall these do to this problem.

- Okeechobee, FL, USA

problem #30

Jun 262013

Milan 6-cyl

  • 26,468 miles
Commuting home from work the gas pedal became unresponsive, the entire began running very rough, and the red wrench symbol illuminated on my drivers display. Coasted to a safe spot to pull off, turned off the car let it sit for a minute or two, restarted the car, the display was clear, gas pedal response was good, and engine sounded normal. Drove home without further incident. Four days later a similar incident, contacted my Ford garage, described the problem and made an appointment for a diagnostic. Diagnostic came back with the throttle body diagnosis, the parts are on back order with no estimated receiving date. Will cost just under $500 to repair, 3 months out of bumper to bumper coverage, just under 27K on the car. Not covered under the extended power train coverage because it is a sensor/ electrical problem. I am 7th or 8th in line for the part when it becomes available at my local dealership.

- Amherst , NY, USA

problem #29

Jun 292013

Milan

  • 46,660 miles

A D V E R T I S E M E N T S

Driving on freeway when vehicle acceleration became unresponsive. Pulled over to the side of the freeway and could tell engine was still running but not well. Turned vehicle of using the key and restarted the engine. It was a little hesitant to start - it took 5-6 seconds of the key being turned for it to start but had no problems after until the next occurrence. This occurred around 5-6 times until I could get it to the dealership with no regard for speed/road conditions/driving conditions. One moment it was fine the next it had no acceleration.

- Walled Lake, MI, USA

problem #28

Jul 042013

Milan

  • 33,000 miles
I was driving about 45 mph and felt a jerk motion and lost engine responses to gas pedal. The check engine and the wrench lights came on. I managed to pull it over on the road shoulder and stopped engine and restarted it. I continued to drive and this happened again in 2 miles. I stopped and restarted engine and drove home carefully. I did a research online and found this might be caused by the engine throttle body issue complained by a lot of Mercury 2010 owners. I called a Mercury/Lincoln dealer and they asked for $800 to fix it if this was a throttle body issue. They also told me there is no recall on this problem.

- Rochester Hills, MI, USA

problem #27

May 282013

Milan

  • 89,117 miles
While traveling at a speed of 70mph an heading South on I69 in my 2010 Mercury Milan 2.5L premier, my vehicle jerked and started shaking with my RPM's jumping from 800 to 1100. The check engine light turned on and so did the wrench light. I turned on my hazards and made my way to the side of the road. I shut off the vehicle and restarted it and the warning lights turned off. I started on the road again and at about 45 mph it did the same thing. I got off at the next exit and went to autozone to get the code pulled. It was code P2111, throttle circuit in the open position. I did a google search and found out this is an extremely dangerous and common problem with this vehicle and the Mercury mariner, Ford Focus, and Ford escape with the same engine. I called the dealership and they literally laughed at me and informed me that the throttle body is on national back order and there are currently 7,000 of these orders awaiting to be filled. The dealership also informed me that the manufacturer of the throttle body and Ford are currently trying to give an updated part number which means that they are making a new part to fix this problem. This leaves me with a three year old car completely useless sitting in my driveway. This should be a recall as any car that just shuts off while you are on the freeway is extremely dangerous if you do not know what to do in that situation.

- Greenwood, IN, USA

problem #26

Apr 012013

Milan 6-cyl

  • 44,000 miles
While driving, the car loses power. It is dangerously crippled as it has to be stopped completely and put in the park position before it will restart. When restarting if I take my hand off the key it will continue to try and start the engine until it starts. The check engine light either comes on and goes off or fails to come on..

- Steele, MO, USA

problem #25

May 272013

Milan 6-cyl

  • 59,000 miles
While driving on a country road at 50 mph on mon. May 27th, the car seemed to stall, the gas pedal didn't work & we had to pull over asap. After stopping & restarting the car, we were able to proceed home. At the time, I thought it was a fluke. Then on May 30th it happened again on my street going around 30 mph, so I called the dealer and they said I could come in the next day. Later that same day, I was in rush hour traffic on rt 22(busy highway) & it happened while I was going 60 in the left lane, this was very scary as it was difficult to get over to the shoulder with so much traffic. I took my car to the Ford dealer on Friday May 31st & they said there were no alerts on the car, that they would do a software upgrade that would hopefully fix the issue. The receipt they gave me listed that a throttle body was needed, & it was on back order. I have been trying to minimize using the car, but on June 15th I had to go to my niece and nephew's dance recital in South NJ. While driving home on 295 (major highway) going around 65 the car died again. I was able to proceed after restarting the car, but didn't make it home again without it happening another time. I was making a left turn at an intersection light and the engine died. Thank god it wasn't a wider intersection or I would not have been able to coast through. At this point this car is unusable and is a death trap waiting to happen. I called another dealer, and the part is on back order there as well. This is clearly a major problem with defective throttle bodies in the 2010 Milan that should be recalled, I would like to know how this problem will be rectified. The proof is in the fact that they cannot make the part fast enough to fix the broken cars. The two dealers I dealt with are aware of this widespread problem, obviously due to a manufacturing defect with the throttle body assembly. I have <60K miles.

- Flemington, NJ, USA

problem #24

Jan 162011

Milan

  • 8,093 miles
I started the car and it would not move. It was in "limp mode'. I finally got it to where it would move and the next day took it back to the dealer we bough it from. In their report they identified that nothing was wrong and told me I must have imagined it. On May 29, 2013 it quit again. I went on a trip on May 31, 2013 and it failed 5 times in heavy traffic on interstate roads. I finally found a Ford dealer who replaced the throttle module. Other Ford dealers I contacted could not help me as they had the part on back order for other cars they could not repair. It was a safety problem and could have been worse it it had failed during passage over a bridge or in a construction zone where there was not a berm. I was lucky. The should have replaced it the first time I took it in but then it was under warranty so they probably didn't want to.

- Vermilion, OH, USA

problem #23

Jun 042013

Milan 6-cyl

  • 48,000 miles
I was driving when all of a sudden the engine shut down leaving me stranded. Didn't want to take any chances so had it towed to Ford garage for repair. They said it was the throttle body and it would be $200 for part plus labor and diagnostic charge. This is a 2010 come on Ford !!! as a longtime Ford owner I am very disappointed. This was the second occurrence, the first time it started up and I was able to go on my way.

- Canton, OH, USA

problem #22

Nov 152012

Milan 4-cyl

  • 54,000 miles
The contact owns a 2010 Mercury Milan. The contact stated while driving approximately 45 mph the vehicle began to vibrate. The vehicle was taken to the dealer for diagnostic testing where the technician was unable to diagnose the failure. The contact stated on another occasion the vehicle stalled while driving approximately 50 mph. The engine and wrench warning lights illuminated. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 54,000.

- Miami, FL, USA

problem #21

Jun 122013

Milan

  • 86,500 miles
The first incident occurred when I was driving down the road with the cruise control at about 60 mph and the car would jerk and then would loose power and the check engine and the wrench light came on. The car would be in idle mode and I would have to stop and turn the car off and wait a few minutes before I try to start it again. The second is incident was basically the same only at a different location. The third I was in town going about 40 mph when the car jerked again and went into idle mode. The next few time that it happened I had a very hard time getting it started and moving again. Once I did get it started I would only be able to go a couple of blocks before the car would jerk and go into idle mode. I was lucky to get it to the Ford dealer without having to have it towed.

- Minier, IL, USA

problem #20

Jun 232012

Milan

  • miles
Last year, I was driving down the interstate when a police man pulled me over. He told me that my tail light was out, and gave me a warning. Whenever I got home, I asked my husband to check out the my tail light, and he told me that nothing was wrong. I checked as well, and sure enough, the problem fixed itself. A few weeks later, a family member who was following me called to let me know that the light was out. I took my car to a Ford dealer, and they explained to me that the entire fixture (on both sides) was defective and that their was a short. He then informed me that it would cost well over $1,000 to cover the repair costs. I still haven't had the opportunity (or the money) to make this repair, and after doing a lot of research, it seems that there are many others who are experiencing the same issues. I am also having problems with my throttle (I will be filing a separate complaint for this). Because of these two incidents, I am very disappointed in the Mercury Milan, and I hope that this vehicle gets recalled.

- Benton, AR, USA

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