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hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
56,494 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Mercury Monterey accessories - exterior problems

accessories - exterior problem

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2004 Mercury Monterey Owner Comments

problem #1

Aug 122010


  • 56,494 miles


On Thursday, August 12, 2010, approx. 6;15pm, my son and I were parked in a parking lot preparing to enter my sons tae kwon do class. We arrived a bit early so decided to sit in the van for approx. 5 minutes. The driver and passenger windows were partially rolled down as we waited. When it was time to go to class, my son approached the rear of the van to retrieve his duffel bag, as he approached, there was a very loud boom and the rear window just blew out with a strong force. Glass shattered for several feet outward. We were shaken by the boom. We actually thought that someone shot out the back window. There was another parent parked two spaces away from me also waiting to enter and he jumped out of his truck when he heard the boom to see if we were ok. If my son had reached the rear of the van seconds before the glass exploded, I believe he would have been seriously hurt. The size of the glass was in shatters. I am shocked that no one was hurt. There are usually many children walking passed the parked cars to get to class. The way this glass exploded and shattered is so unsafe. I am still at a loss as to why it would explode with such force and at the way it shattered! we were very lucky...this time.

- Lakewood, CA, USA

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