Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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6.7

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
10,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Mercury Mountaineer exhaust system problems

exhaust system problem

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2002 Mercury Mountaineer Owner Comments

problem #2

Nov 012002

Mountaineer 6-cyl

  • Automatic transmission
  • 20,000 miles

A D V E R T I S E M E N T S

Vehicle releases extremely bad/ over powering sulfur smell at uneven intervals while driving or stopped. It can even be smelled inside the cabin. Happens 5 or 6 times on a normal day. Mercury says they are aware of problem and had it on a few other vehicles, but don't know how to fix it. Mercury told me to switch brands of gas- that has not worked.

- Perrysburg, OH, USA

problem #1

Oct 272002

Mountaineer 4WD

  • miles
The first time the transmission problem happened while I was driving on I-275 going to jury duty. It was rush hour, stop & go traffic. I was excellerating and at approximately 60 miles per hour, the truck like "slammed" into gear. It started me & I thought I had been rear-ended. I contacted the dealer on my cell phone and asked to bring it in. I was told since I was in jury duty, I would have to wait until my service ended and then bring it in. I asked if the transmission or drivetrain could further damage & was told no. I was afraid to keep driving it but did not have a choice at the time. I kept track of the times the truck "slammed" into gear which up until the time I took the vehicle in, was when the vehicle was warm & it was on excellerations at different speeds & times. The service people said it did not do it while they test drove it but Ford's knew there was a problem with it & the repair was to reprogram the computer chip & that would fix the problem it did not. I had to re-schedule an appointment for another attempt to fix it. This time the dealer placed a recording device on the truck & were able to capture it acting up. The service person told me I needed a new transmission & that's what he'd like to do to repair it but I'd have to wait until Ford's retrieved the data. I was concerned about driving the vehicle and it only had 800 miles on it! while waiting for a determination, I had driven the vehicle about 6 or 7 miles and an awful odor filled the cab. It smelled like something burning under the vehicle. I pulled over & checked under the truck for a fire. I did not see anything that looked like it was burning. I called the dealer & complained again about it slamming into gear & now the awful smell. I wondered if the transmission was burning. I was told it was another complaint others made as well. It was coming from the exhaust (valve?) for the 3rd try, these 2 issues & others are now being repaired.

- Plymouth, MI, USA

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