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really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
64,900 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Mercury Mountaineer seat belts / air bags problems

seat belts / air bags problem

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2002 Mercury Mountaineer Owner Comments

problem #8

Oct 032007


  • 87,000 miles


The contact owns a 2002 Mercury Mountaineer. The contact stated she was at the dealer purchasing the vehicle when she noticed the air bag light was illuminated. The technicians repaired the vehicle. The contact was not sure of the repairs made. After the repairers were made, the contact was parked when the front driver side air bag deployed. The vehicle was taken back to the dealer where the technicians replaced the air bag and the restraint control module. However, the air bag deployed a second time. The vehicle was taken to the dealer where they advised her to contact the manufacturer. The manufacturer was contacted and stated they would have to perform a diagnostic test on the vehicle. The vehicle was not repaired. The approximate failure mileage was 87,000.

- Stockbridge, GA, USA

problem #7

May 102008

Mountaineer 8-cyl

  • 59,000 miles
2002 Mercury Mountaineer V8 AWD 4.6 transmission failure. Vehicle had under 60,000 miles, but had surpassed extended warranty time frame. Reverse vehicle would not move. Shifted very hard through gears. Sometimes tacking at 3000 RPM. Took to a transmission specialist. Repaired at a cost of $2600. Have since returned vehicle to same place for same issues plus transmission overheat light and leaking transmission fluid. Seat belts locked down for no reason. Would not retract. Called dealer, could not do anything because I was over restraint warranty by 3000 miles. Have replaced all 4 seat belt restraints. Front air bag light stays on or blinks, or is off. Called dealer, stated repair would not be covered due to mileage. I purchased this vehicle brand new June 2002. Today it has 65,00 miles on it. Is driven primarily on the highway for vacations. Have had several small repairs that were covered under extended warranty. I am very disappointed in the performance of this vehicles drive train and safety restraint system to include seat belts and air bag issues. With as many complaints I see on line about the transmission and front air bag issues, seems to me something should be done to help those of us that purchased in good faith what should have been a great vehicle. I have been a Ford/ Mercury owner since 1971. This is the first vehicle I have had that had major issues.

- Muncie, IN, USA

problem #6

Aug 292008


  • 101,200 miles
The contact owns a 2002 Mercury Mountaineer. While driving 10 mph, the front end of the contact's vehicle was struck by another vehicle traveling 70 mph. None of the air bags deployed. The vehicle has not been diagnosed by the dealer. The contact did not notice any differences beforehand. A police report and pictures are available. The current and failure mileages were 101,200.

- Lafayette, AL, USA

problem #5

Dec 012007

Mountaineer 6-cyl

  • 110,000 miles


Passenger air bag warning light activated / will not go out. / this a safety issue which chronic on this make and model year / should not be subject to normal warranty terms / should be repaired by Mercury and not the owner / costly repair / normal driving and wear / this issue has not been corrected on my vehicle needs repair.

- Country Club Hills, IL, USA

problem #4

Apr 152008


  • 62,000 miles
The contact owns a 2002 Mercury Mountaineer. While driving between 10-20 mph, the contact swerved to avoid a dog in the road. The vehicle accelerated down an incline into some small trees. The contact sustained injuries to her back and struck her mouth against the steering wheel. The vehicle was destroyed and none of the air bags deployed. A police report was filed. The VIN was unknown. The current and failure mileages were 62,000.

- Dover, DE, USA

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problem #3

Aug 102005

Mountaineer 6-cyl

  • Automatic transmission
  • 100,000 miles
The contact's vehicle was involved in a head on collision with a tree while driving at 45 mph. Upon impact, the front air bags did not deploy. There was one injury reported. The insurance company was notified and a report was taken. The manufacturer was contacted. They requested that the vehicle be delivered to them for analysis. The insurance company had already taken the vehicle. A police report was taken. Updated 12/19/05.

- Columbia, MS, USA

problem #2

Jul 162002


  • miles
While coming out of driveway at a very low speed air bags deployed hitting the consumer. Contacted dealer, and dealer was not willing to do anything.

- Los Angeles, CA, USA

problem #1

May 122002

Mountaineer 4WD

  • Automatic transmission
  • miles
While traveling in inclement weather there was a water pot hole in street. Another vehicle made a sudden stop and consumers son hit vehicle from behind. Upon impact, dual airbags did not go off.consumers son hydroplaned hitting other vehicle head on then over to the right left side.

- Irvington, NY, USA

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