Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
71,942 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Mercury Mountaineer steering problems

steering problem

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2002 Mercury Mountaineer Owner Comments

problem #4

Oct 192010


  • 166,000 miles


The contact owns a 2002 Mercury moutaineer. The contact stated that the gear shift handle broke off when she attempted to shift into drive. The vehicle was towed to an authorized dealer where the contact was informed that the steering column needed to be replaced. The contact called the manufacturer who stated that there were no related recalls. The vehicle had not been repaired. The VIN was unavailable. The current and failure mileages were approximately 166,000.

- Pasagola, MS, USA

problem #3

Dec 282009

Mountaineer 6-cyl

  • 120,000 miles
Shifting gears from reverse to drive when gear shifter broke off in my hand leaving car stuck in reverse with no way of changing gears. Had to have complete steering column replaced because column is not designed to let you replace the broken part only. Had to search for the part in junk yards and all the columns that could be found in junkyards had the same trouble broken off shifter. Had to order a new steering column and I do have the old column and receipts.

- Shady Spring, WV, USA

problem #2

Nov 202001

Mountaineer 4WD 6-cyl

  • Automatic transmission
  • 883 miles
Problems with vehicle's transmission at various speeds. The engine remained slipping, jumping, and making noises, the rear window did not hold and fell on the consumers head, the steering column locks, the fuel engine read empty and the light was on, the interior coat hooks had come out of the walls, and the transmission was jumping, clunking, and slipping. Dup of 10022342_pco

- Dover, DE, USA

problem #1

Nov 202001

Mountaineer 4WD 6-cyl

  • Automatic transmission
  • 883 miles
The vehicle transmission slipped, jumped and made clunking noises. The steering column locked up. The rear hatch fell onto the consumers head which resulted in retinal detachment and balance trouble. PE04045.pco

- Dover, DE, USA

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