Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

3.0

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
45,746 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Mercury Mountaineer windows / windshield problems

windows / windshield problem

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2002 Mercury Mountaineer Owner Comments

problem #5

Feb 192007

Mountaineer 4-cyl

  • Automatic transmission
  • 58,090 miles

A D V E R T I S E M E N T S

Rear passenger power window not operating properly. It will go down, but not go up, either from passenger door switch or driver's switch. Both switches and motor replaced at first repair shop but could not fix the problem. My local Mercury dealer also wanted to replaced both new switches and new motor claiming all three were still bad. Two weeks, and three shops later, a Ford dealer in the next town over said both switches and motor were fine ( I already knew that). He found a broken wire behind the emergency brake pedal behind the dash panel. A new section of wire was spliced in, but they are not sure how or why this wire broke in an unexposed location.

- Inman, SC, USA

problem #4

Jul 282005

Mountaineer 6-cyl

  • Automatic transmission
  • 52,319 miles
Back lift shattered when closing, resulting in shattered glass in my hand, inside the car, on top of the car and all over the parking lot near other cars (everywhere) and brackets hanging from the wires on the top (it was raining outside!). I drove car to dealer who after initial questions and Ford approval then advised of recall and provided a replacement car during repairs but it took 6 weeks to repair. Amazing while the 6 week repairs of "waiting for parts" I got a recall notice in the mail (Aug 05). After bothering the dealer to get the car back, I was called to pick up the car and I was told the "check engine soon light" is coming on! when I picked it up, I not only see the light is intermittent coming on, but my electric window switches are not working to put the windows up and down (except the front passenger works fine) and the driver seat belt is not retracting correctly! this car is only 3 years old!!

- Kapolei, HI, USA

problem #3

Jul 282005

Mountaineer 6-cyl

  • Automatic transmission
  • 52,319 miles
Back lift shattered when closing, resulting in shattered glass everywhere and brackets hanging (it was raining outside!). I drove car to dealer who provided a replacement car during repairs but it took 6 weeks to repair. Then when I was called to pick up the car I was told the "check engine soon light" is coming on! when I picked it up, I not only see the light is intermittent coming on, but my electric window switches are not working to put the windows up and down (except the front passenger works fine) and the driver seat belt is not retracting correctly! this car is only 3 years old!!

- Kapolei, HI, USA

problem #2

Feb 102005

Mountaineer 8-cyl

  • Automatic transmission
  • 66,000 miles
Rear lift gate panel below glass has developed a crack. This lift gate has been recalled but dealer states the cracked panel is not part of the recall. Two dealers have said this problem has occurred in other vehicles. Has not yet been repaired. Also transmission trouble. Dealer said needed to replace at cost of $3200. Dealer charged $80 to tell me it needed fixed. Took to trans. Repair shop to repair at cost of $1300. This month I have also had to replace the idler pulley, egr valve, and the elec rear window is not functioning.

- Carthage, MO, USA

problem #1

Dec 232003

Mountaineer

  • miles
While driving in cold weather driver's side window fell off track, causing the glass to fall inside the panel of the door frame. Onsumer was able to drive the vehicle to the dealer, and mechanic replaced the window. Also, consumer went to lift up the tailgate and the cable snapped in half. Consumer was able to put the cable in the back of the trunk. However, mechanic informed consumer that vehicle was not on recall or under warranty.

- Cleveland, OH, USA

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