Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
25,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Mercury Mountaineer windows / windshield problems

windows / windshield problem

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2002 Mercury Mountaineer Owner Comments

problem #2

Sep 132004

Mountaineer 4WD 8-cyl

  • Automatic transmission
  • 50,000 miles


The windshield wipers work very slow and the washer sprays all over the windshield and will not stop. The consumer took the vehicle to the dealer who replaced, the multi function switch, and the problem continues. The problem recurred. The consumer was told on two occasions that the problem was unable to be duplicated. The consumer was also informed that the micro processor assembly needed to be replaced. Currently the problem could not be duplicated.

- Feasterville Trevose, PA, USA

problem #1

Sep 012004

Mountaineer 8-cyl

  • Automatic transmission
  • miles
The first time it windshield wipers failed was in Sept. 2004. I was driving home from work ( it was raining) the wipers were working fine, then they began to move very slow and windshield washer fluid began to squirt out. I had to pull over to the side of the road because I couldn't see out of the front window. I waited until the rain slowed down and preceded home with the wipers malfunctioning. Since the first incident the wipers will work fine for the first 10,15,20 minutes and start doing the same thing. The vehicle is at reedman Mercury service center in langhorne pa. As this letter is being written. They tell me that there has been problems with the multi function switch in Mercury products. They are going to replace this switch for $220 much to my disappoval. This is a saftey issure that should be taken care of by Mercury.

- Trevose, PA, USA

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