Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.


really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
143,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2003 Mercury Mountaineer accessories - exterior problems

accessories - exterior problem

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2003 Mercury Mountaineer Owner Comments

problem #1

Aug 032015


  • 143,000 miles


Back hatch glass exploded while the vehicle was stationary (parked in a parking log), and the driver was closing the hatch. Back glass portion of hatch was being manually closed at a slow-moderate rate, and glass suddenly shattered without warning. There was no impact to the glass, nor any discernible reason why the glass should have suddenly shattered. Approximately 90% of the glass ended up in the car or on the parking lot surface, with only about 10% of the glass remaining attached to the hatch frame and struts.

- Wake Forest, NC, USA

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