Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
4,248 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Mercury Sable body / paint problems

body / paint problem

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2002 Mercury Sable Owner Comments

problem #4

May 312003

Sable 6-cyl

  • Automatic transmission
  • 16,990 miles

A D V E R T I S E M E N T S

1. vehicle is still under manufacturer's 3 yr bumper to bumper warranty but they will not repair a rupture in the body (fatigue?) which has allowed the driver side door lock to come loose. The rupture is progressively increasing. Brought to attention of dealer, mall of Georgia Ford in buford ga, tel. 770-932-4060, on 10-27-2003. Dealer promised to order part and call my wife at home on its arrival. I went out of the country for 4 months. My wife never rec'd any call. On my return, I called the dealer and was told "sorry! procedure has now been changed. Bring in vehicle, we'll photograph it, send it to Ford for a decision. After going through this procedure I was told "Ford does not acknowledge this to be a manufacturing defect" and will not pay. Talked to Ford Mercury people but they say the dealer decided that it was not covered under warranty, dealer says Ford Mercury made that decision. I am stuck in the middle trying to argue with both, with each side putting blame on the other. There is no damage to the body where the body rupture exists around the lock assembly hole in the door body: There has been no accident, nobody trying to jimmy open the lock to steal the cart ( an alarm is installed in the car) and I can find no other reason for the body to start splitting at the hole where the lock assembly fits. I need your help to have Ford Mercury live up to their warranty and, if appropriate, have a neutral party evaluate the problem. 2. on 5-31-2003 while driving the vehicle on I-75 about 30 mile SE of atlanta, the vehicle started to skid when the brake was applied even though it has an ABS system installed and a scrunching sound was heard as though metal was rubbing against metal. The same exact situation occurred again once more on hwy 29 near my home in lawrenceville, ga. This is a problem that occurs occasionally, not everytime that the brakes are applied, and has proved impossible to replicate whenever a mechanic has tried to diagnose it.

- Lawrenceville, GA, USA

problem #3

Sep 302002

Sable

  • miles
I rented a Ford Sable from budget rent a car from 9-21-2002 thru 10-01-2002. On four occasions during that time, I cut my lower left leg rather severely (enough to produce running blood) on the car door. Upon closely examining the door, it is clear that the lower portion of it protrudes several inches inward in a sharply curved fashion with a very pointed tip. The door was not damaged in any way, and it opened and closed as intended. It is unrealistic to think that in 22 years of driving, that I would all of a sudden not know how to enter or exit an automobile. I've rented Mercury Sable on several occasions over previous years, and have never had that problem before in my life. I report that the car is a 2002 model, but it may be a 2003 model. It is my personal opinion that the matter warrants some investigation in order to prevent future injuries. **dimsii IVOQ entry posted after 12/12/02 cut over to artemis**768041

- Los Angeles, CA, USA

problem #2

Oct 202002

Sable

  • miles
The upper door hinge pin fell out, due to the pin lock washer breaking, causing the door to fall. The hinge is installed upside down with the stop guard on the bottom due to the fender being in the way to install it right side up. As such the flimsy lock washer which holds the pin broke off allowing the pin to work its way down. Upon inspection of the other door pins, 2 of the remaining 3 were broken but had not yet fallen off. The doors are potentially harmful to anyone opening them and having them drop on a child or senior as well as the possible strain if held onto under these circumstances.

- Williamsville, NY, USA

problem #1

Sep 302002

Sable

  • miles
I rented a Ford Sable from budget rent a car from 9-21-2002 thru 10-01-2002. On four occasions during that time, I cut my lower left leg rather severely (enough to prodcue running blood) on the car door. Upon closely examining the door, it is clear that the lower portion of it protrudes several inches inward in a sharply curved fashion with a very pointed tip. The door was not damaged in any way, and it opened and closed as intended. It is unrealistic to think that in 22 years of driving, that I would all of a sudden not know how to enter or exit an automobile. I've rented Mercury Sable on several occaisons over previous years, and have never had that problem before in my life. I report that the car is a 2002 model, but it may be a 2003 model. It is my personal opinion that the matter warrants some investigation in order to prevent future injuries.

- Los Angeles, CA, USA

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