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NHTSA — Suspension: Front Problems

2002 Mercury Sable (Page 3 of 4)


really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
85,853 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Mercury Sable suspension problems

suspension problem

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2002 Mercury Sable Owner Comments (Page 3 of 4)

« Read the previous 20 complaints

problem #27

Feb 282009


  • 75,000 miles


Front spring broke on 2002 Mercury Sable while driving.

- Moorefield, WV, USA

problem #26

Feb 232009


  • 70,300 miles
When backing my car out of the garage I heard a grinding noise which sounded like the front pads were grinding on the rotor....I tried tapping the brakes to no avail..I drove about 1/4 mile and the noise was continuing...I stopped and noticed the tire was going flat...I chgd the tire and put on my donut spare and drove to work about 4-5 lunchtime I drove to my tire dealer and was going to have the flat fixed...when they took my donut off they informed me my left-front coil spring broke and had punctured my tire....they said to leave donut on until I could get broken spring broke..they also said to call my Mercury dealer because this was such a big problem there was a recall....I called my dealer South hills linc-mer in smcmurray, penna. And gave them my VIN # and was told my car didn't qualify...2002 Mercury Sable ls...I then made an appt with my body shop and paid &532.29 for new springs/struts for the front end....they also told me my left rear spring in presently broke also..

- Washington, PA, USA

problem #25

Feb 122009


  • 70,000 miles
Front coil broke off & cut tire there was a recall on 2000 & 2001 models mine is a 2002 Mercury Sable the recall was Sable suspension front springs coil springs recall -id #25630 what is on this recall is what happened to my car Ford Motor Co. Said it will not cover this recall it is the same problem as 2000&2001 this is a safety problem that should be addressed.

- Winsted, CT, USA

problem #24

Jan 302009


  • 71,000 miles


Was backing out of the garage and a loud explosion type of noise was heard and the left front drivers side of the car was sitting on the concrete and the left front tire was blown out. I was not even able to drive the car after applying the spare donut. Got the front spring coil and tire repaired for $480 I called Liberty Ford (vermilion, Ohio) dealership and was told that there was not any recalls.

- Lorain, OH, USA

problem #23

Jan 232009


  • 85,741 miles
The contact owns a 2002 Mercury Sable. While driving approximately 30 mph, the front suspension coil spring fractured and punctured the tire. There was no crash or injuries. The contact called aaa and the dealer and was informed of all the defects with her vehicle. There is a NHTSA action id number EA08018 (suspension:front:springs:coil springs), but the investigation is still open. The repair and purchase cost for a new tire is $150 plus the cost of the coil springs. The contact also wrote a complaint letter to the Ford manufacturer and was informed to pay for the repair on her own. The failure mileage was 85,741.

- Jamaica Plains, MA, USA

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problem #22

Jan 142009


  • 70,000 miles
I pulled out of a parking space in my 2002 Mercury Sable, heard a loud bang and got out to look around the car, at the tires and under the car. Not seeing anything wrong I continued to drive, heard grinding noises and smelled a burning smell. Eventually my front tire went completely flat and I made it home. My husband took the tire off, it was completely cut around the inner side and the coil spring had broken. The Mercury dealer said there was a recall but not on my 2002 Mercury Sable. One auto repair person told me this was a common problem with Ford and Mercury cars. My husband will try to replace the springs and we now need a new tire and possibly struts.

- Grayslake, IL, USA

problem #21

Jan 122009


  • 120,000 miles


The contact owns a 2002 Mercury Sable. While driving approximately 40 mph, the front driver's side tire blew out and caused the vehicle to drift to the side of the road. Upon further inspection, he noticed that the front coil spring fractured and punctured a hole through the tire. The manufacturer was unable to assist. The failure and current mileages were 120,000.

- Peoria, IL, USA

problem #20

May 152007


  • 120,000 miles
3 of 4 springs broke on Sable at a hotel in Indiana. 2 rear springs and 1 front spring. Vehicle was not moving. Repair included 2 tires, 1 rear strut, one front steering bar and all four springs also required rental vehicle for 1 week, and an additional trip to indianapolis to get the repaired vehicle.

- Davisburg, MI, USA

problem #19

Dec 122008


  • 112,000 miles
The contact owns a 2002 Mercury Sable. While driving on a residential road at 15 mph, the contact smelled a strange odor. Within a second, the front driver's side tire blew out. The vehicle was towed to the contact's residence. A private mechanic inspected the vehicle and discovered that the coil spring failed and punctured the front driver's side tire. The vehicle has not been repaired. The current and failure mileages were 112,000.

- East Wakefield, NH, USA

problem #18

Dec 072008


  • 95,000 miles
Driving along and tire blew out. Coil spring put hole in tire per mechanic. New tire, spring, alignment-total bill $439.

- Little Falls, NY, USA

problem #17

Dec 042008


  • 95,000 miles


The contact owns a 2002 Mercury Sable. While driving approximately 55 mph on normal road conditions, the contact heard a loud noise outside of the vehicle. Suddenly, the tire flattened. The driver attempted to pull over to the side of the road and swerved into a ditch. There were no damages or injuries. The vehicle was removed from the ditch and the driver's side front tire was replaced. The vehicle was driven to the contact's residence. The failure was related to the front driver's side suspension coil spring. The vehicle is in the process of being repaired at the authorized dealer. The failure and current mileages were 95,000.

- Jamestown, NY, USA

problem #16

Feb 282007


  • 46,077 miles
I own a 2002 Mercury Sable. The right front coil spring broke as I was leaving my driveway on 2/28/07. This resulted in having to replace both front coil springs per technician's recommendation. Also then had to pay for a wheel alignment after spring repair. Total bill $418. While investigating complaints of this problem I discovered multiple complaints from other owners of same year, make, and model. Then found out there was a recall on the springs, for 1999-2001 and then 2003, but not for 2002 models in spite of the large number of complaints. This is a serious safety issue and with so many complaints I wonder why the manufacturer has not recalled. And I am not alone in wondering this. I have to also wonder how many people are out there that had the same problem that have not registered a formal complaint. I am in constant fear that my rear coil springs will break next. I do not feel safe driving my car knowing that at any time these springs could break. Springs are just not supposed to break like this on cars so new. My vehicle only had 46,077 miles on it when this occurred. This is quite a shock! please look into this and see about getting a manufacturer recall for springs on the 2002 Mercury Sable.

- Rochester, NY, USA

problem #15

Oct 052008


  • 68,827 miles
The contact owns a 2002 Mercury Sable. While the vehicle was at a local repair shop for minor maintenance, the mechanic test drove the vehicle and the front coil springs failed. The front passenger side tire blew out. There was no crash and the driver was uninjured. The vehicle was towed back to the repair shop and the mechanic stated that the coil springs were fractured due to corrosion. The vehicle has not been repaired. The mechanic also informed him of NHTSA campaign id number 04V332000 (suspension:front:springs:coil springs). The manufacturer stated that the vehicle was not included in the recall; therefore, they were not liable for the repairs. The dealer has not been notified. The speed was unknown. The current and failure mileages were 68,827.

- Cleveland, OH, USA

problem #14

Oct 022008


  • 76,600 miles
I took my 2002 Mercury Sable sedan in to the dealer to have the oil changed and the front left tire checked. When I called to pick up the car, I was told that the left front inner tie rods were loose and that the rear coils/springs were all broken. There are only 76,600 miles on the car. We are the only owners. The repair cost was nearly $1,000. This needs to be addressed by Ford. Very dangerous. And unheard of for a 6 yr old car with low mileage.

- Warren, RI, USA

problem #13

Jan 282008


  • 97,975 miles
Front right coil snapped puncturing the tire and resulted in flat tire and new coil having to be put on along with 2 new tires., 2 new struts it took to fix it. Ford needs to pay me the$742.93 I had to pay. I could have been going 60 on the highway with my kids in the car.

- Marion, OH, USA

problem #12

Jun 012008


  • 92,000 miles
Earlier this year my front spring broke and put a hole in my tire - thank goodness I was not driving - I was just pulling out of my parking place at work. When we took it to the garage to have it fixed they mentioned that my back ones were also broken and needed replaced. The technician told me that this is common in these cars and that I should try to find out about the recall on these parts from Ford. I own a 2002 Mercury Sable. But apparently due to most of the reading I have been doing the recall only went until 2001. But I see that many many people with 2002 & 2003 cars are having the same issue.

- Middlefield, OH, USA

problem #11

Jul 312008


  • 82,000 miles
The contact owns a 2002 Mercury Sable. While attempting to back out of the driveway, the contact heard air coming out of her front driver's side tire. Immediately afterwards, the front driver's side of the vehicle landed onto the ground. The contact examined the vehicle and noticed that the front driver's side shock spring had punctured her tire. The vehicle was taken to the dealer and they confirmed the failure. There were no warnings prior to the failure. The vehicle has been repaired. The speed was unknown. The current and failure mileages were 82,000.

- Canterbury, CT, USA

problem #10

Jul 082008


  • 117,000 miles
Own a 2002 Mercury Sable sedan and on 2-11-08 had to replace both front coil spring/struts at a cost of aprox. $ 1200. Now on 7-9-08 we will have to replaced both the rear coil/spring assemblies. I know there is a recall up to 2001 for the front. Nothing for 2002.

- Corning, NY, USA

problem #9

Jul 082008


  • 50,000 miles
Right front coil spring broke while car at rest and took out the strut. Needed to be towed in for repair. Right rear spring broke a few weeks earlier.

- Toledo, OH, USA

problem #8

Jun 302008


  • 88,000 miles
Front left strut coil spring broke and punctured the tire.

- Huntley, IL, USA

Read the next 7 complaints »

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